[Polycom line key features]

Hmm, I've only tried this on VVX 400 and up, so maybe it doesn't work on the 300? I'm not sure and I don't have a VVX 300 here to test. Sorry!

[Panasonic TGP Series]

Sorry I can't be more helpful!

[Polycom line key features]

No problem!

[Panasonic TGP Series]

We had horrible luck with the Panasonic TGP phones on 2600hz (even though they worked fine with another PBX system), and 2600hz support said they don't officially support them. We switched all of our clients to the SNOM M325 and haven't had any issues. I know that isn't the answer you want, but, just thought I'd throw that out there!

[Main Call Flow Manual Override]

@Darren Schreiber I realized I never said thank you for your detailed explanation on this post! I appreciate you going over the architecture thought behind this.

I love the creativity in this thread, but for now I think these methods are just too prone to error on the side of my staff or our clients. I do like the idea of an external service, although not sure I have enough time on my hands to write that :-/ 

[Polycom line key features]

10 hours ago, Jack Noe said:

 

1. I want an extra soft key for Blind Transfer and an extra soft key for  Attn Transfer. Currently i can only set currently, either blind either attn.

 

Polycom firmware 5.6.x brings this feature back where it asks you during every transfer and you can very easily select. It was removed in 5.3.x through 5.5.x - the only alternative you have is to program a soft key through the custom config file but that takes up an extra soft key:

<blind feature.enhancedFeatureKeys.enabled="1" softkey.1.enable="1" softkey.1.precede="1" softkey.1.use.active="1" softkey.1.action="$P1N4$$Trefer$" softkey.1.label="Blind" efk.efkprompt.1.status="1" 
efk.efkprompt.1.label="Enter transfer destination" 
efk.efkprompt.1.type="numeric" 
efk.efkprompt.1.userfeedback="visible" 
efk.efkprompt.1.digitmatching="none"
/>

 

 

 

10 hours ago, Jack Noe said:

 

1. I want a line key to have the function as a prefix. As i have customers who want  to dial out with a specific caller ID on that line, So instead of creating a device and setting the line key for line 2, i want to set a prefix to dial the star code ill set for the caller ID. I attached a snap shot of a yealink phone.

 

You can add a prefix by creating a softkey. Here is an example using *36:

<inter feature.enhancedFeatureKeys.enabled="1" softkey.2.enable="1" softkey.2.use.idle="1" softkey.2.action="*36$P1N3$" softkey.2.label="Prepend" 
efk.efkprompt.2.type="numeric" 
efk.efkprompt.2.userfeedback="visible" 
efk.efkprompt.2.digitmatching="none"
/>

 

 

 

 

10 hours ago, Jack Noe said:

 

 

1. I want a line key on the polycom to serve as a transfer, so while on the phone i can click  one key to transfer to a specific place i will set up, i attached a snapshot of a yealink phone  

 

You would do that by adding a "feature key" in advanced provisioner (within Monster) and then setting it to "automata"

[PSTN audio issues on 1/19/18]

We're having problems as well, I'm about to submit a ticket.

[Conference Bridge Not Using Account's Hold Music]

5 hours ago, mc_ said:

I believe this is controlled in the conference profile config in the conference system_config doc. "moh-sound" for the default profile is "$${hold_music}"

How would you edit this on hosted? Can you do it through the API?

[Advanced Provisioner - All phones changed Firmware from "Current" to a specific Firmware from the Drop Down List]

I have a somewhat similar issue in a ticket I've had open with 2600hz and have been waiting for a response on...but the selected firmware in the dropdown didn't change, it just doesn't seem to fully comply with what I select.

[Rate-limiting on hosted server?]

@sporkman I love your optimism with the dollar symbols lol.

[Polycom Ring tone for internal and external]

Change "triplet" and "low trill" to "internal" and "external" respectively.

Then add this to the custom config file (making sure to change ringer7 and ringer12 to the ones you want - you have to use this format though...I don't recall which numbers triplet and low trill are):

 

<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
    <se>
        <se.rt>
            <se.rt.custom1
                se.rt.custom1.name="internal"
                se.rt.custom1.ringer="ringer7"
            />
            <se.rt.custom2
                se.rt.custom2.name="external"
                se.rt.custom2.ringer="ringer12"
            />
        </se.rt>
    </se>
    <voIpProt>
        <voIpProt.SIP>
            <voIpProt.SIP.alertInfo
                voIpProt.SIP.alertInfo.2.value="internal"
                voIpProt.SIP.alertInfo.2.class="custom1"
                voIpProt.SIP.alertInfo.3.value="external"
                voIpProt.SIP.alertInfo.3.class="custom2"
            />
        </voIpProt.SIP>
    </voIpProt>
</polycomConfig>

[Polycom VVX 201]

Just now, SPC-Tim said:

Could I bug you to try it if you have 5 mins and a VVX 201? I just ordered one but it wont be here till monday, and if i can expedite the testing and get these programmed over the weekend that would be amazing!

Oh sorry I don't have one! I only have VVX 400s

[Polycom VVX 201]

33 minutes ago, SPC-Tim said:

I know  @Karl Stallknecht might be the person to ask, but has anyone provisoned a VVX 201 on 4.1 successfully with the Advanced provisioner? I was unsure if the 300 or 301 would work with it, and do not have a 201 to test on in office.

I think it would work, although you won't be able to use as many "feature keys" obviously.

[Removing Access to buy numbers from accounts]

1 minute ago, SPC-Tim said:

never has more truth been spoken about some PEBKAC issues

The struggle is real

[Removing Access to buy numbers from accounts]

Just now, SPC-Tim said:

We use screenconnect. send an email invite its much eaiser cause lots of people ask.. Can you just email it to me.

We usually email the link, unless the problem is that they need help with their email :-)

[Removing Access to buy numbers from accounts]

3 hours ago, Tuly said:

Not worried about clients using API, Most of them don't even know what CMD is or even how to download teamviewer😊😊    But they sure know how to go into the Web and start clicking buy numbers....

Ditto. I'm shocked at how many people can't just go to our website /help and click "allow" and read us the code...TeamViewer is one of the easiest too lol.

[Disable DND on Polycom VVX phones?]

Add this to the custom config file:

        softkey.feature.doNotDisturb="0"

[net neutrality: What it means for us?]

3 minutes ago, Bobby Camisa said:

If you're providing video services I think there is cause for concern. I don't think you have much to fear on VoIP, even hosted. Hosted is using port 7000, it's going to look like random internet traffic. The voice packets are so small, I don't think there is a reason to be concerned. I think the Netflix and the likes have cause for concern. The larger companies care more about media then they do voice. If you're delivering voice through an ATA, or an Adtran TA9xx you may want to change the ports being used for voice traffic to mirror what hosted is using by default. 

I thought people have already been able to prove that Comcast is de-prioritizing SIP traffic in some places though?

[net neutrality: What it means for us?]

Personally it scares the hell out of me for the reasons you mention. Comcast, Verizon, and Cox (the three major players in this market) all have competing Hosted VoIP products. So the fact that they could legally block our SIP traffic to force people to use their own Hosted VoIP products would be a disaster.

[Dynamic Caller ID AND How To Make A Highly Available Pivot Script With AWS API GW]

Wow, thanks! This is awesome!!!

So how do we host this ourselves?

[Park on Polycom phones?]

Good, you answered your own question before I could respond haha :-)

[Forum Email Updates]

Wow, I just got 23 notification emails, literally right now from the Community. (including this one). They include posts from all of this week.

[Callflow Call Forwarding]

My bad, sorry. I wouldn't know then :-/

[do i need a Queue for this?]

Just now, Tuly said:

but when you have 5 callers in the call flow how can you make sure you will the calls in order? 1st then 2nd? 

You need a queue to do that, there's really no other way.

[do i need a Queue for this?]

@Tuly Yea that's definitely a queue. That being said we can kind of fake this same behavior by using a ring group and setting it to play MOH instead of ringing. And to avoid the issue of beeping for call waiting, you can disable call waiting on the phone itself. The only issue with this is you have to create a call flow that indefinitely loops so that if the customer is on the phone it won't just skip it...meaning you can't have voicemail.