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Marie

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Posts posted by Marie

  2. Streaming music on hold from local source?

    in Product Discussion

    Posted · Edited by Marie (see edit history)

    I was able to use streaming audio Music on Hold option via Advanced Callflows>Misc>Account's Music on Hold.  Selected the Stream URL option and entered the link as 
    shout://icstream01.thepleaseholdgroup.com:8000/phgteststream

    Just had to replace http://  with  shout://  on the link.

    Tested successfully with calls on hold, parked calls and call transfers!

  4. Unable to upload MPEG 4 audio file format .m4a

    in Tips and Feedback

    Posted

    Thought I'd try uploading a .m4a audio file today but this is still not an option.   Will 2600Hz be allowing the latest audio files in the future, soon?

    Oops! Something went wrong!
    Invalid Data:
    "content_type": Value not found in enumerated list of values
    More Information
    Request ID: 527db12654d8ca63a52294da7b2bee48
    POST //ui.zswitch.net/v2/accounts/52f6f2a22319f46160fec6aeaf41e785/media/29e3e71b8737af790c456f32b2775806/raw
     
    Date: Tue Jan 12 2021 10:47:00 GMT-0600 (Central Standard Time) | URL: POST //ui.zswitch.net/v2/accounts/52f6f2a22319f46160fec6aeaf41e785/media/29e3e71b8737af790c456f32b2775806/raw | Message: Invalid Data:<br/>"content_type": Value not found in enumerated list of values | API Response {
        "version": "5.0.43",
        "timestamp": "2021-01-12T16:44:19Z",
        "node": "MOMi6ODR9aqwFBiNlZYxgQ",
        "request_id": "527db12654d8ca63a52294da7b2bee48",
        "tokens": {
            "consumed": 1,
            "remaining": 100
        },
        "auth_token": "eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6ImM2M2I1NjY5YmE0NTQzZWVmMTE5OTc3ZTUyNDYxYzRlIn0.eyJpc3MiOiJrYXpvbyIsImlkZW50aXR5X3NpZyI6IlFFc3BrSlVXYmNaYlI4aldHRWNrdUZscnhwam9oSlhLMG5wb2ZrUXA3MWsiLCJhY2NvdW50X2lkIjoiODJhYjM2MGEwY2MyOTE5MTBhMTU2ZmEzMzlhNDRmMmYiLCJvd25lcl9pZCI6ImQ2NTgxZDAwMDE3MGRjZjFhMjFhMTg4MDY3YzExZDdmIiwibWV0aG9kIjoiY2JfdXNlcl9hdXRoIiwiZXhwIjoxNjEwNDc1NzMwfQ.cpSH7zp3OAuH1sVc4oqYVvPHA1RU7oriU0vTe-ORCG-Tdqy2NKYQPjC4HdvJOaCIx1ANmtPlU5d5O_sssmntrLhpTzU873dr8RU46eQIOS4u_9otVVcRIaX3sY9xxmzBa1P2EwJd6NTzqi1__lVfIBDJF_SO9Fn_U0dCqmQ-ZCeX5UrbKgBfxDM_PWJtzVyyLqnuUX2cwrj-EQMfHYnYEa8vkuX0KekqqtDR-KwCRXFnV73bMF311Ac_zMjCk--Uimp8JLTGUHtfn48gr0IQ1jlA0Eo63NecQbxJ2LrfcjyVi3YEPICInfH_KdweFeEU80JIdK444bPKRmG8aNavSg",
        "data": {
            "content_type": {
                "enum": {
                    "message": "Value not found in enumerated list of values",
                    "target": [
                        "audio/mp3",
                        "audio/mpeg",
                        "audio/mpeg3",
                        "audio/x-wav",
                        "audio/wav",
                        "audio/ogg",
                        "video/x-flv",
                        "video/h264",
                        "video/mpeg",
                        "video/quicktime",
                        "video/mp4",
                        "video/webm"
                    ],
                    "value": "audio/x-m4a"
                }
            }
        },
        "error": "400",
        "message": "validation error",
        "status": "error"
    }

  8. Call Pickup

    in Product Discussion

    Posted

    On 9/4/2018 at 7:40 AM, rdg154 said:

    This works great - is there any way to make it where the incoming call does not pop up and just the presence light flashes on each phone - then you can click on that presence button to answer that line?

    We are able to control this on our provisioning server cfg file(s) using the following.  Set to 0 to disable.
          attendant.behaviors.display.spontaneousCallAppearances.normal="1"
          attendant.behaviors.display.spontaneousCallAppearances.automata="1"

  9. Call Pickup

    in Product Discussion

    Posted · Edited by Marie (see edit history)

    Thanks FASTDEVICE!  We had to use this today as we found that the Feature Code, Directed Extension Pickup *87, is not working where it was in the past.
    Note:  We use Polycom VVX phones with hosted 2600Hz PBX.  We also use our own provisioning server for custom additions; background logos, Company Directories and user saved settings etc.

    Here's what we configured and successfully tested.

    Added line buttons via Advanced Provisioner>Device>Feature Keys.  (entered line Label, Address extension number and used Normal Type.  Ex  Jon Doe 1001, 1001, Normal)

    Added these line parameters to our site.cfg file on our provisioning server.
          attendant.behaviors.display.spontaneousCallAppearances.normal="1"
          attendant.behaviors.display.spontaneousCallAppearances.automata="1"
          call.directedCallPickupMethod="native"
          call.directedCallPickupString=""
          voIpProt.SIP.strictReplacesHeader="0"
          dialplan.removeEndOfDial="0"
          dialplan.digitmap="*xxT|xxxxT|[2-9]11|0T|011xxx.T|[1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|x.T|*xx.T|**xx.T"

    Restarted phones and tested successfully.

    Sent the following instructions to our customer.
     

    Call Pick Up via phone line buttons on your phone - Instructions for picking up an incoming call to another user’s extension

    Call Pick Up feature is available for those users who have line buttons configured on their phones. This allows user phone presence, call pickup and speed dialing.

    When call rings in to one of these user’s extensions, line button will light up blinking red. User will also see screen pop up of Incoming Call to extension number from a number.

    Press the Pickup soft key displayed on phone to answer, then pickup handset or leave on speaker.




     

  11. Internal calller id only showing extension number until party answers, Polycom VVX 500 & 600

    in Hardware Endpoints

    Posted

    Our customer says they no longer see caller id name while dialing internal extension on their new Polycom VVX 600, only shows once party answers.  This one user upgraded from 400 to 600.  Worked for them when they used a Polycom VVX 400 and still works between all other user's VVX 400's.  They would like to see the name when calling an internal person's extension but it only shows extension number until the party answers, then it shows both extension and name.  When dialing internal extension from VVX 400 to another VVX 400, it shows fine as it always had.

    We tested on VVX 500 and it does not show the name either, until party answers.

    Firmware used 5.4.6

    Seems, according to Polycom Community post in 2013, that this is something that Polycom will not be including any longer on the newer model 500 and 600 and we will have to request this feature via our Polycom reseller.  

    REF:
    Caller ID name alert on outgoing internal calls
    https://community.polycom.com/t5/VoIP-SIP-Phones/Caller-ID-name-alert-on-outgoing-internal-calls/m-p/103408#M25433

    Anyone else run into this?

  13. KAZOO 4.3 Upgrade Highlights

    in Product Discussion

    Posted

    Our customers are reporting issue with Operator Console Pro app this morning.  They are unable to transfer calls, drop down does not work within the app.  One customer could no longer open the app, nothing happens when they click on it.  They have troubleshooted by restarting pc's, trying other browsers and clearing browser cache but no luck.  I am setting their user rights from User to Admin to see if this will work for now as this has helped in the past after updates/upgrades.

  16. Account is running out of credit

    in Product Discussion

    Posted

    We are receiving many (30+) email notices of accounts running out of credit, however these accounts do have existing credit with good credit balances. 

    Email Example:
    The account "ABC" has less than $5.00 of credit remaining.
    Current Balance: $50.00

    If the account runs out of credit it will not be able to make or receive per-minute calls.

    Same thing occurred on Jan 1, 2017 and now, on Jan 31, 2017.

    Looks like we can safely ignore these email notices.  

    Will this be addressed?

  17. Forward a voice mail message via phone

    in Tips and Feedback

    Posted

    Forward a voice mail message via phone

    We have had several customer requests for the feature, just had another one today.  Some customers are used to having the feature to forward a voicemail message while they are listening to them from their phone.  Of course, we explain that this can be done via their email when they have vm to email set.

    Just wanted to let you guys know as I believe I saw that this is coming in the future and maybe this info will help gage where to place this feature on the roadmap.

    Thanks!

  23. Google error: "the number cannot be used for verification" for Google My Business

    in Product Discussion

    Posted

    Google error:  "the number cannot be used for verification" for Google My Business

    We have a customer who has obtained a new phone number from us which is a 2600hz number.  They are building a new branding site and are having to enter the phone number for verification.  Apparently they cannot use just any number as I've asked them if they can use their main line number or cell number to complete verification process.  This number verification process has to be for the number listed on the site so they can verify all data is accurate.  They can't even process a postcard verification as you need to start with accurate address and phone data.

    How do we go about getting this verification to work?  Does the carrier need to do something?

    Anyone else run into this?  

    Thanks!
    Marie

  25. Hold Music volume issue - custom mp3 file - volume creeps, too loud

    in Product Discussion

    Posted

    Hold Music volume issue - custom mp3 file - volume creeps, too loud

    Customer has uploaded an mp3 file of marketing information on hold which was professionally recorded by an audio marketing production company. On Hold music is experiencing volume creeps. When on hold for 2 to 3 minutes, the music volume gets too loud, has consistent spikes in volume.

    mp3 file is 2,290 KB

    I have noticed this in the past when I first tested this. When I put my mp3 file in place and listened to it while testing it myself, it was fine. But a customer alerted me to the fact that the on hold music got really loud.

    Anyone else experience this? We need a solution for our customer.

    Thanks,
    Marie
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