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FASTDEVICE
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Resource Library: Monster UI Apps for KAZOO
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Posts posted by FASTDEVICE
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We are thrilled to announce the launch of our dedicated support site on Discord, designed to provide you with even more efficient pre-sales questions, assistance, training, and usage tips and tricks.
Join our support channel https://discord.gg/q8P82CtH4y and experience quicker and more effective support than ever before.
At ChatServ, we are dedicated to constant improvement, ensuring you have access to a superior messaging platform and top-tier support.
Thank you for choosing ChatServ, and we eagerly anticipate bringing you even more exciting enhancements in the future.
ChatServ Discord Support Channel
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6 hours ago, Gagan said:
Signup does not work.
Keeps telling
- The selected parent id is invalid. on final step.
Hi Gagan,
I apologize for the inconvenience and thanks for bringing the issue to my attention. It appears our link to the marketplace signup has some broken metadata. I'm able to replicate and our dev team is aware and looking into it. I hope to have signup resolved in the next couple of hours. ;)
Resolved.
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I wanted to personally express my sincere gratitude for your recent review of ChatServ. Your kind words and recommendation mean a great deal to us.
We greatly appreciate your recognition of our dedication to constantly improving and adding new features based on customer suggestions. Your feedback is invaluable, and we are always open to exploring new ideas that enhance our platform's capabilities. Your satisfaction as a customer means the world to us, and we are grateful for your trust and support. Should you or anyone else have any questions about our service, we are always here to provide assistance.
Thank you once again for taking the time to share your positive experience with ChatServ. We truly appreciate your support.
Best regards,
ChatServ / Darren Shane
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@Emily R Hi Emily, I'd like to revisit this topic. My company has completed it's full featured web-based SMS chat application and ready to consider for the app store. Are you able to provide any marketing data?
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Here is a quick snapshot of the chat interface. To register for 30 day free trial. https://msg.chatsrv.net/register
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We are just putting them together along with screen shots. Feel free to DM me with your email address and I'll provide more information.
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We are now feature complete with our all new web-browser based SMS Chat application. It supports team functionality with multi-user / multi-number support, natural 2-way text messaging from most browsers, auto-reply, canned responses, and much more. Great for service teams, hospitality seating and curbside pickup, insurance, real-estate, and etc. Fully supports 2600hz SMS messaging. We are offering a 30 day free trial. Sign-up here: https://msg.chatsrv.net/register
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If the TNs are known and could be entered into a database, I already have a full solution. Feel free to DM me for details. Although, the solution is not intended to be a blacklist of numbers as that already exists. The intention is to allow certain inbound number to be routed to different callflows of your choice.
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I believe you can use Transfer ** to send a call directly to voicemail. You may have to answer it first and then do the blind transfer, but maybe you can create a macro on the phone to accomplish the entire sequence on a single button.
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@Olaolu Abiodun The first step is to research were to purchase web hosting space as there are many hosting companies. Hosting companies offer low-cost shared hosting and many have virtual machines where you can standup your own web server. It's hard to say which company to recommend as most are pretty good with serving simple XML files. Secondly, you will need to read the Yealink guide on XML configuration to better understand how these files are constructed and what to change. Yealink provides sample XML files and you can even download a rather comprehensive one directly from Advanced Provisioner with all the settings you entered in the interface. If you are not familiar with all this and still need assistance, my company offers consulting.
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First, I'd start with making the ID a number, but that's just me thinking of good practice. The idea is to use a single presence id to represent the status of some function. I.e. As a user, I want to know if the office is open or closed. Therefore, using presence ID 9999: when someone opens the office the status of presence ID 9999 is now set to "idle." When someone closes the office, the presence ID 9999 is set to "busy." Let me know if that makes sense.
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The BLF should be configured using the value of the manual presence id. Whatever status the value is set to should be indicated on the phone's BLF.
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We have experience in specialized CRM integrations and more currently SMS applications that include email to SMS, and a full chat client that stands alone or integrates with MS Teams. However, looking forward to arranging our roadmap based on what drives the market.
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This has been discussed at length. Here is a link to the thread. In many of the cases a menu was used, but you can substitute for a button reaching a callflow.
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This is great to hear and many years in the making. I do have a question. Before anyone invests in building an app, what is the addressable market? I.e. How many potential clients will our apps reach to better understand the return on investment? I'm thinking in terms of resellers not end-users of resellers as end-users may never see the apps based on rights etc.
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The configuration option is: voice.tone.callwaiting
How to create custom tones
https://support.yealink.com/en/portal/knowledge/show?id=d78743e1aeb7fc964a6f93bd
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Provided you have the ability to serve web pages over the Internet, you can create an XML file to support the functions you want to change and serve it on your web server. The option to retrieve the file is in Advanced Provisioner under Settings | Custom Config File URL. Please consider to never store credentials or personal information in that file.
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Thanks everyone that participated in our Email to SMS middleware testing. It was super helpful and flushed out many issues between carriers etc. We have a decent load on the system and everything is working reliably, therefore, we would like to open the opportunity for testing to those that bring their own carriers. Again, similar rules apply to qualify for the free test period. You must be a 2600hz reseller and please let us know which carrier(s) you are using.
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What are they clicking on the desktop to start a call? Most desktop apps either support TAPI or a RestAPI call using a url based click-to-call method. If they can use the latter, we have a solution.
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We are in production with our Email to SMS/ SMS to Email and SMS Forwarding application and looking for a few more strategic partners for our phase two "load testing" rollout while our Monster Application is under development. We are providing functionality for free during the test period and you must be on the 2600hz shared hosting environment to qualify. Please PM me for more details.
Email-to-SMS/SMS-to-Email and SMS forwarding features will allow resellers to sell message (SMS/MMS) enabled telephone numbers and use email as the main way to send and receive those messages (Conversational Text Messaging). It’s intuitive for business users and gives sales teams unlimited possibilities to communicate with clients. You can select a single user or have many users share a single telephone number. Additional features include auto-respond and forward SMS to email using your own distribution list of recipients.
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We are in production with our Email to SMS/ SMS to Email and SMS Forwarding application and looking for a few more strategic partners for our phase two "load testing" rollout while our Monster Application is under development. We are providing functionality for free during the test period and you must be on the 2600hz shared hosting environment to qualify. Please PM me for more details.
Email-to-SMS/SMS-to-Email and SMS forwarding features will allow resellers to sell message (SMS/MMS) enabled telephone numbers and use email as the main way to send and receive those messages (Conversational Text Messaging). It’s intuitive for business users and gives sales teams unlimited possibilities to communicate with clients. You can select a single user or have many users share a single telephone number. Additional features include auto-respond and forward SMS to email using your own distribution list of recipients.
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I was thinking, something along the lines of how preflow works, but have a postflow as a callflow element.
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Have you ever taken a survey after speaking to customer service rep? If you opt-in, the call automatically transfers to a survey after the call ends with the CSR. Is there a way to force a call transfer or next callflow element after the call completes/ terminates?
Any ideas would be appreciated apart from having the CSR do the transfer, as you know how that may end up.
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The community appreciates variety and that's what the 2600hz App Store (when ready) should be all about. If you have something useful, I'm sure others want to know! Let's embrace competition and hopefully it makes all our offerings better.
Get a FREE ChatServ Messenger account now! Totally FREE
in PSTN, Software, and Services
Posted · Edited by FASTDEVICE (see edit history)
ChatServ Messenger is excited to offer an exclusive opportunity for all 2600Hz service providers: Get a FREE ChatServ Messenger (SMS/MMS Texting) account for up to two (2) users. No purchase necessary. No credit card needed.
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🔗 Need Help? Contact Support: support@fastdevice.net
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We also support Private Cloud and "Bring Your Own Carrier." Contact our support email for more details.
Best regards,
ChatServ Messenger