Jump to content
KAZOOcon: hackathon signup and details here! ×

Ahmed

Customers
  • Posts

    10
  • Joined

Posts posted by Ahmed

  1. Thanks @Ryan for your valuable feedback and suggestion.

    I open the support ticket and they were able to help with part of the issue. The support technician mentioned to unlock the device for provisioning. However, I did it in two separate accounts / devices and it did not work for me  ... but it is working now and I am grateful. 

    1. I use SmartPBX (Users/Devices),  Advance Provisioner to create / delete the device and did not know about Call Flow manager (cool). I did use advance provisioner to view kazoo.cfg configuration files. I notice that not all configuration were in the kazoo.cfg file / ip-335, so in failover senario the ip-335 will not change the zone. I just want to make sure if that is correct or I need to manually import the configuration with secondary register. Some people noted in the forum of inheritance issue in provisioner and I am new to the platform ... wanted to confirm.
      reg.1.server.1.register = "1"
              reg.1.server.1.address = "us-central.aquafone.com"
              reg.1.server.1.port = "0"
              reg.1.server.1.expires = "360"
              reg.1.server.1.transport = "DNSnaptr"
      
              reg.1.server.2.register = "0" # does it not suppose to use us-west.aquafone.com" for redundency
              reg.1.server.2.address = ""
              reg.1.server.2.port = ""
              reg.1.server.2.expires = "" 
              reg.1.server.2.transport = ""
    2. Do you have any how-to on advance call flow apps or articles in the forum.

    Thanks 

    Ahmed

  2. 000007.410|log  |*|03|---------- Initial log entry ----------
    000007.412|so   |*|03|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=A Region=
    000007.412|so   |*|03|Platform: Interface    eth0 MAC=0004f2659a78
    000007.412|so   |*|03|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
    000007.412|so   |*|03|Platform: Updater=5.0.14.0580 13-Jul-18 14:47
    000007.412|so   |*|03|Application, main: Label=SIP, Version=Mink 4.0.14.1580 13-Jul-19 16:48
    000007.412|so   |*|03|Application, main: P/N=3150-11530-409
    000007.412|rdisk|*|03|RAM disk created, size: 4,194,304 bytes
    000007.412|ocsp |*|03|O.C.S.P. Enabled = 0
    000007.414|tls  |*|03|Initial log entry. Current logging level 4
    000007.452|pmt  |*|03|Initial log entry. Current logging level 4
    000007.454|wdog |*|03|Initial log entry. Current logging level 4
    000007.454|ethf |*|03|Initial log entry. Current logging level 4
    000007.454|hw   |*|03|Initial log entry. Current logging level 4
    000007.454|ares |*|03|Initial log entry. Current logging level 4
    000007.454|dns  |*|03|Initial log entry. Current logging level 4
    000007.454|cfg  |*|03|Initial log entry. Current logging level 4
    000007.456|dot1x|*|03|Initial log entry. Current logging level 4
    000007.460|cfg  |5|03|RT|Error installing DHCP event hook.
    000007.516|lic  |*|03|Initial log entry. Current logging level 4
    000007.556|curl |*|03|Initial log entry. Current logging level 4
    000007.556|utilm|*|03|Initial log entry. Current logging level 4
    000007.556|copy |*|03|Initial log entry. Current logging level 4
    000007.556|rtos |*|03|Initial log entry. Current logging level 4
    000007.556|sec  |*|03|Initial log entry. Current logging level 4
    000007.558|so   |*|03|Configuration files: 
    000007.620|log  |*|03|Log render level set to 1
    000007.680|srtp |*|03|Initial log entry. Current logging level 4
    000007.682|res  |*|03|Initial log entry. Current logging level 4
    000007.684|httpa|*|03|Initial log entry. Current logging level 4
    000007.684|lldp |*|03|Initial log entry. Current logging level 4
    000007.684|cdp  |*|03|Initial log entry. Current logging level 4
    000007.686|sys  |*|03|Initial log entry. Current logging level 4
    000007.726|ssps |*|03|Initial log entry. Current logging level 4
    000010.052|so   |*|03|System Info Reports:
    000010.052|so   |*|03|    CPU is TNETV1055/C55x, rev 2 running at 150.000MHz with memory at 125.000MHz.
    000010.052|so   |*|03|    Board is identified as PolycomSoundPointIP-SPIP_335.
    000010.052|so   |*|03|    DRAM_LO: 0x94000000.  DRAM_SIZE: 32 MB
    000010.052|so   |*|03|    Clocks are VBUSP: 125.000MHz, VBUS: 75.000MHz, USB: 25.000MHz, LCD: 125.000MHz, DSP: 100.000MHz.
    000010.052|so   |*|03|  NOR flash detected is 9
    000010.052|key  |*|03|Initial log entry. Current logging level 4
    000010.054|httpd|*|03|Initial log entry. Current logging level 4
    000010.054|poll |*|03|Initial log entry. Current logging level 4
    000010.056|push |*|03|Initial log entry. Current logging level 4
    000010.056|poll |*|03|Initial log entry. Current logging level 4
    000010.056|poll |*|03|Initial log entry. Current logging level 4
    000010.056|poll |*|03|Initial log entry. Current logging level 4
    000010.056|poll |*|03|Initial log entry. Current logging level 4
    000010.056|poll |*|03|Initial log entry. Current logging level 4
    000010.056|ht   |*|03|Initial log entry. Current logging level 4
    000010.056|dbuf |*|03|Initial log entry. Current logging level 4
    000010.060|ssps |*|03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS10, Version=6.1.1.0010 11-Jul-12 19:00
    000010.060|ssps |*|03|Application, comp. 1: P/N=3150-11580-611.
    000010.060|pps  |*|03|Initial log entry. Current logging level 4
    000010.060|sip  |*|03|Initial log entry. Current logging level 4
    000010.062|ptt  |*|03|Initial log entry. Current logging level 4
    000010.300|so   |*|03|Using TCP IP Media Port, configured initial RTP port 2222
    000010.316|sshc |*|03|Initial log entry. Current logging level 4
    000010.322|cmp  |*|03|Initial log entry. Current logging level 4
    000010.322|wmgr |*|03|Initial log entry. Current logging level 4
    000010.328|slog |*|03|Initial log entry. Current logging level 3
    000010.524|app1 |*|03|Initial log entry. Current logging level 4
    000010.524|app1 |4|03|Default StatusBar is disabled
    000010.526|app1 |4|03|mb.main.home parameter is empty
    000010.530|mb   |*|03|Initial log entry. Current logging level 4
    000010.584|ldap |*|03|Initial log entry. Current logging level 4
    000010.584|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
    000010.602|efk  |*|03|Initial log entry. Current logging level 4
    000010.644|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
    000011.036|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
    000022.446|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
    000026.954|cfg  |*|03|RT|Do not do DHCP VLAN Discovery.
    000026.958|sys  |*|03|0x958685e0 (tDhcpcStateTask): arp_check: No reply, addr not used
    000102.966|cfg  |*|03|RT|   Phone IP address is 192.168.29.253.
    000102.966|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
    000102.966|cfg  |*|03|RT|   Gateway address is 192.168.29.1.
    000102.966|cfg  |*|03|RT|   DNS server is 8.8.8.8.
    000102.966|cfg  |*|03|RT|   DNS alternate server is 192.168.29.1.
    000102.966|cfg  |*|03|RT|   DNS domain is Home.
    000102.968|dns  |*|03|DNS resolver servers are '8.8.8.8' '192.168.29.1'
    000102.968|dns  |*|03|DNS resolver search domain is 'Home'
    000102.970|cfg  |*|03|RT|Primary IP changed to 192.168.29.253 subnet mask 255.255.255.0
    000102.970|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
    000102.970|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
    000102.972|cfg  |*|03|RT|   Phone IP address is 192.168.29.253.
    000102.972|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
    000102.972|cfg  |*|03|RT|   Gateway address is 192.168.29.1.
    000102.974|cfg  |*|03|RT|   DNS server is 8.8.8.8.
    000102.974|cfg  |*|03|RT|   DNS alternate server is 192.168.29.1.
    000102.974|cfg  |*|03|RT|   DNS domain is Home.
    000103.000|so   |*|03|Network initialized. Starting network tasks.
    000103.002|log  |*|03|Install file upload callback for 'so'

    000103.044|so   |4|03|Could not find IP address for SNTP server. 86400
    000103.064|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 63.064 sec.
    000103.094|app1 |5|03|Corporate directory instance does not exists.
    000111.926|copy |*|03|Server 'ztp.polycom.com' said '0004f2659a78.cfg' is not present
    000111.928|cfg  |4|03|Prov|Provisioning failed due to curl error code:22 and respCode:404
    000114.016|cfg  |5|03|Prov|Cannot remove file /ffs0/init.mac.
    000114.082|cfg  |*|03|Prov|Starting to update 2345-12375-001.sip.ld
    000116.130|copy |*|03|Server 'ztp.polycom.com' said '2345-12375-001.sip.ld' is not present
    000116.146|cfg  |*|03|Prov|Starting to update sip.ld
    000118.234|copy |*|03|Server 'ztp.polycom.com' said 'sip.ld' is not present
    000118.666|copy |*|03|Server 'ztp.polycom.com' said '0004f2659a78-phone.cfg' is not present
    000118.666|cfg  |4|03|Prov|Provisioning failed due to curl error code:22 and respCode:404
    000120.666|copy |*|03|Server 'ztp.polycom.com' said '0004f2659a78-web.cfg' is not present
    000120.666|cfg  |4|03|Prov|Provisioning failed due to curl error code:22 and respCode:404
    000122.762|copy |*|03|Server 'ztp.polycom.com' said '000000000000-license.cfg' is not present
    000124.852|copy |*|03|Server 'ztp.polycom.com' said '0004f2659a78-license.cfg' is not present
    000124.900|cfg  |*|03|Prov|Setting device parameters from configuration files.
    000125.208|cfg  |*|03|RT|   Phone IP address is 192.168.29.253.
    000125.208|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
    000125.208|cfg  |*|03|RT|   Gateway address is 192.168.29.1.
    000125.208|cfg  |*|03|RT|   DNS server is 8.8.8.8.
    000125.208|cfg  |*|03|RT|   DNS alternate server is 192.168.29.1.
    000125.208|cfg  |*|03|RT|   DNS domain is Home.
    000125.210|cfg  |*|03|RT|   Phone IP address is 192.168.29.253.
    000125.210|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
    000125.210|cfg  |*|03|RT|   Gateway address is 192.168.29.1.
    000125.210|cfg  |*|03|RT|   DNS server is 8.8.8.8.
    000125.210|cfg  |*|03|RT|   DNS alternate server is 192.168.29.1.
    000125.210|cfg  |*|03|RT|   DNS domain is Home.
    000125.210|cfg  |*|03|Prov|Finished updating configuration
    000125.228|copy |4|03|Configuration of URL failed
    000125.246|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
    000125.250|copy |4|03|Configuration of URL failed
    000125.268|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
    000125.288|copy |4|03|Configuration of URL failed
    000125.292|copy |4|03|Configuration of URL failed
    000125.294|cfg  |4|03|Prov|Download of master configuration file failed
    000125.294|cfg  |4|03|Prov|Trying to boot from existing configuration
    000125.304|cfg  |4|03|Prov|Not setting device parameters since configuration was not updated.
    000125.304|cfg  |*|03|Prov|Finished updating configuration
    000125.314|copy |4|03|Configuration of URL failed
    000125.314|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8
    000125.344|copy |4|03|Configuration of URL failed
    000125.344|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8
    000125.454|copy |4|03|Configuration of URL failed
    000125.458|copy |4|03|Configuration of URL failed
    000125.460|cfg  |4|03|Prov|Download of master configuration file failed
    000125.460|cfg  |4|03|Prov|Trying to boot from existing configuration
    000125.470|cfg  |4|03|Prov|Not setting device parameters since configuration was not updated.
    000125.470|cfg  |*|03|Prov|Finished updating configuration
    000416.432|copy |4|03|Configuration of URL failed
    000416.450|cfg  |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-us.xml
    000416.452|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-us.xml.zzz does not exist or is empty
    000416.452|cfg  |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in cache
    000416.454|cfg  |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in phone flash
    000446.416|cfg  |*|03|RT|Changed prov general
    000446.418|cfg  |*|03|RT|   Phone IP address is 192.168.29.253.
    000446.418|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
    000446.418|cfg  |*|03|RT|   Gateway address is 192.168.29.1.
    000446.418|cfg  |*|03|RT|   DNS server is 8.8.8.8.
    000446.418|cfg  |*|03|RT|   DNS alternate server is 192.168.29.1.
    000446.420|cfg  |*|03|RT|   DNS domain is Home.
    000450.874|cfg  |*|03|Prov|Starting to update 
    000451.170|cfg  |*|03|Prov|Updating the Updater
    000451.180|cfg  |*|03|Prov|Image has been changed
    000451.850|copy |*|03|Server 'firmwares.zswitch.net' said 'polycom/overrides/0004f2659a78-phone.cfg' is not present
    000451.852|cfg  |4|03|Prov|Provisioning failed due to curl error code:22 and respCode:404
    000451.974|copy |*|03|Server 'firmwares.zswitch.net' said 'polycom/overrides/0004f2659a78-web.cfg' is not present
    000451.974|cfg  |4|03|Prov|Provisioning failed due to curl error code:22 and respCode:404
    000452.118|copy |*|03|Server 'firmwares.zswitch.net' said 'polycom/licenses/000000000000-license.cfg' is not present
    000452.256|copy |*|03|Server 'firmwares.zswitch.net' said 'polycom/licenses/0004f2659a78-license.cfg' is not present
    000452.266|cfg  |*|03|Prov|Provisioning needs to reboot to upgrade image(s)
    000452.268|app1 |*|03|Manual Reboot
    000452.390|cfg  |*|03|Prov|Finished updating configuration
    000452.822|so   |*|03|SoNcasC::procMsg: Client service shutdown complete
    000456.322|wdog |*|03|Watchdog Expired: tSupObjs
    000007.528|log  |*|03|---------- Initial log entry ----------
    000007.530|so   |*|03|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=A Region=
    000007.530|so   |*|03|Platform: Interface    eth0 MAC=0004f2659a78
    000007.530|so   |*|03|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
    000007.532|so   |*|03|Platform: Updater=5.0.14.0580 13-Jul-18 14:47
    000007.532|so   |*|03|Application, main: Label=SIP, Version=Mink 4.0.14.1580 13-Jul-19 16:48
    000007.532|so   |*|03|Application, main: P/N=3150-11530-409
    000007.532|rdisk|*|03|RAM disk created, size: 4,194,304 bytes
    000007.532|ocsp |*|03|O.C.S.P. Enabled = 0
    000007.532|tls  |*|03|Initial log entry. Current logging level 4
    000007.572|pmt  |*|03|Initial log entry. Current logging level 4
    000007.574|wdog |*|03|Initial log entry. Current logging level 4
    000007.574|ethf |*|03|Initial log entry. Current logging level 4
    000007.574|hw   |*|03|Initial log entry. Current logging level 4
    000007.574|ares |*|03|Initial log entry. Current logging level 4
    000007.574|dns  |*|03|Initial log entry. Current logging level 4
    000007.574|cfg  |*|03|Initial log entry. Current logging level 4
    000007.576|dot1x|*|03|Initial log entry. Current logging level 4
    000007.580|cfg  |5|03|RT|Error installing DHCP event hook.
    000007.636|lic  |*|03|Initial log entry. Current logging level 4
    000007.676|curl |*|03|Initial log entry. Current logging level 4
    000007.676|utilm|*|03|Initial log entry. Current logging level 4
    000007.676|copy |*|03|Initial log entry. Current logging level 4
    000007.676|rtos |*|03|Initial log entry. Current logging level 4
    000021.598|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
    000032.106|cfg  |*|03|RT|Do not do DHCP VLAN Discovery.
    000032.106|cfg  |*|03|RT|   Phone IP address is 192.168.29.253.
    000032.108|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
    000032.108|cfg  |*|03|RT|   Gateway address is 192.168.29.1.
    000032.108|cfg  |*|03|RT|   DNS server is 8.8.8.8.
    000032.108|cfg  |*|03|RT|   DNS alternate server is 192.168.29.1.
    000032.108|cfg  |*|03|RT|   DNS domain is Home.
    000032.108|cfg  |*|03|RT|   GMT offset is -21600 seconds.
    000032.110|dns  |*|03|DNS resolver servers are '8.8.8.8' '192.168.29.1'
    000032.110|dns  |*|03|DNS resolver search domain is 'Home'
    000032.112|cfg  |*|03|RT|Primary IP changed to 192.168.29.253 subnet mask 255.255.255.0
    000034.082|copy |*|03|Server 'p.aquafone.com' said '0004f2659a78.cfg' is not present
    000034.084|cfg  |4|03|Prov|Provisioning failed due to curl error code:22 and respCode:404
    000034.404|cfg  |5|03|Prov|Could not get application name
    000034.800|copy |*|03|Server 'p.aquafone.com' said '0004f2659a78-phone.cfg' is not present
    000034.802|cfg  |4|03|Prov|Provisioning failed due to curl error code:22 and respCode:404
    000034.940|copy |*|03|Server 'p.aquafone.com' said '0004f2659a78-web.cfg' is not present
    000034.940|cfg  |4|03|Prov|Provisioning failed due to curl error code:22 and respCode:404
    000035.084|copy |*|03|Server 'p.aquafone.com' said '000000000000-license.cfg' is not present
    000035.244|copy |*|03|Server 'p.aquafone.com' said '0004f2659a78-license.cfg' is not present
    000007.042|log  |*|03|---------- Initial log entry ----------
    000007.044|so   |*|03|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=A Region=
    000007.044|so   |*|03|Platform: Interface    eth0 MAC=0004f2659a78
    000007.044|so   |*|03|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
    000007.044|so   |*|03|Platform: Updater=5.0.14.0580 13-Jul-18 14:47
    000007.044|so   |*|03|Application, main: Label=SIP, Version=Mink 4.0.14.1580 13-Jul-19 16:48
    000007.044|so   |*|03|Application, main: P/N=3150-11530-409
    000007.044|rdisk|*|03|RAM disk created, size: 4,194,304 bytes
    000007.046|ocsp |*|03|O.C.S.P. Enabled = 0
    000007.046|tls  |*|03|Initial log entry. Current logging level 4
    000007.086|pmt  |*|03|Initial log entry. Current logging level 4
    000007.086|wdog |*|03|Initial log entry. Current logging level 4
    000007.088|ethf |*|03|Initial log entry. Current logging level 4
    000007.088|hw   |*|03|Initial log entry. Current logging level 4
    000007.088|ares |*|03|Initial log entry. Current logging level 4
    000007.088|dns  |*|03|Initial log entry. Current logging level 4
    000007.088|cfg  |*|03|Initial log entry. Current logging level 4
    000007.090|dot1x|*|03|Initial log entry. Current logging level 4
    000007.092|cfg  |5|03|RT|Error installing DHCP event hook.
    000007.150|lic  |*|03|Initial log entry. Current logging level 4
    000007.190|curl |*|03|Initial log entry. Current logging level 4
    000007.190|utilm|*|03|Initial log entry. Current logging level 4
    000007.190|copy |*|03|Initial log entry. Current logging level 4
    000007.190|rtos |*|03|Initial log entry. Current logging level 4
    000007.190|sec  |*|03|Initial log entry. Current logging level 4
    000007.192|so   |*|03|Configuration files: tag.cfg
    000007.192|so   |*|03|Configuration file "tag.cfg" SHA1 digest: D49D9EFC3E9B9CA0E0F17F5F92D3B1CD37AB4D6F
    000007.236|log  |*|03|Log render level set to 1
    000007.304|srtp |*|03|Initial log entry. Current logging level 4
    000007.306|res  |*|03|Initial log entry. Current logging level 4
    000007.308|httpa|*|03|Initial log entry. Current logging level 4
    000007.308|lldp |*|03|Initial log entry. Current logging level 4
    000007.308|cdp  |*|03|Initial log entry. Current logging level 4
    000007.310|sys  |*|03|Initial log entry. Current logging level 4
    000007.350|ssps |*|03|Initial log entry. Current logging level 4
    000009.676|so   |*|03|System Info Reports:
    000009.676|so   |*|03|    CPU is TNETV1055/C55x, rev 2 running at 150.000MHz with memory at 125.000MHz.
    000009.676|so   |*|03|    Board is identified as PolycomSoundPointIP-SPIP_335.
    000009.676|so   |*|03|    DRAM_LO: 0x94000000.  DRAM_SIZE: 32 MB
    000009.676|so   |*|03|    Clocks are VBUSP: 125.000MHz, VBUS: 75.000MHz, USB: 25.000MHz, LCD: 125.000MHz, DSP: 100.000MHz.
    000009.676|so   |*|03|  NOR flash detected is 9
    000009.676|key  |*|03|Initial log entry. Current logging level 4
    000009.678|httpd|*|03|Initial log entry. Current logging level 4
    000009.680|poll |*|03|Initial log entry. Current logging level 4
    000009.680|push |*|03|Initial log entry. Current logging level 4
    000009.680|poll |*|03|Initial log entry. Current logging level 4
    000009.680|poll |*|03|Initial log entry. Current logging level 4
    000009.680|poll |*|03|Initial log entry. Current logging level 4
    000009.680|poll |*|03|Initial log entry. Current logging level 4
    000009.680|poll |*|03|Initial log entry. Current logging level 4
    000009.680|ht   |*|03|Initial log entry. Current logging level 4
    000009.680|dbuf |*|03|Initial log entry. Current logging level 4
    000009.684|ssps |*|03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS10, Version=6.1.1.0010 11-Jul-12 19:00
    000009.684|ssps |*|03|Application, comp. 1: P/N=3150-11580-611.
    000009.684|pps  |*|03|Initial log entry. Current logging level 4
    000009.684|sip  |*|03|Initial log entry. Current logging level 4
    000009.686|ptt  |*|03|Initial log entry. Current logging level 4
    000009.916|so   |*|03|Using TCP IP Media Port, configured initial RTP port 2222
    000009.934|sshc |*|03|Initial log entry. Current logging level 4
    000009.938|cmp  |*|03|Initial log entry. Current logging level 4
    000009.938|wmgr |*|03|Initial log entry. Current logging level 4
    000009.946|slog |*|03|Initial log entry. Current logging level 3
    000010.140|app1 |*|03|Initial log entry. Current logging level 4
    000010.140|app1 |4|03|Default StatusBar is disabled
    000010.142|app1 |4|03|mb.main.home parameter is empty
    000010.146|mb   |*|03|Initial log entry. Current logging level 4
    000010.198|ldap |*|03|Initial log entry. Current logging level 4
    000010.198|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
    000010.218|efk  |*|03|Initial log entry. Current logging level 4
    000010.270|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
    000010.654|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
    000021.878|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
    000024.386|cfg  |*|03|RT|Do not do DHCP VLAN Discovery.
    000024.388|cfg  |*|03|RT|   Phone IP address is 192.168.29.253.
    000024.388|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
    000024.388|cfg  |*|03|RT|   Gateway address is 192.168.29.1.
    000024.388|cfg  |*|03|RT|   DNS server is 8.8.8.8.
    000024.388|cfg  |*|03|RT|   DNS alternate server is 192.168.29.1.
    000024.388|cfg  |*|03|RT|   DNS domain is Home.
    000024.390|dns  |*|03|DNS resolver servers are '8.8.8.8' '192.168.29.1'
    000024.390|dns  |*|03|DNS resolver search domain is 'Home'
    000024.392|cfg  |*|03|RT|Primary IP changed to 192.168.29.253 subnet mask 255.255.255.0
    000024.392|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
    000024.392|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
    000024.418|sys  |*|03|0x9586cbf0 (tDhcpcStateTask): arp_check: No reply, addr not used
    000024.474|so   |*|03|Network initialized. Starting network tasks.
    000024.476|log  |*|03|Install file upload callback for 'so'

    000024.500|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 24.500 sec.
    000024.512|app1 |5|03|Corporate directory instance does not exists.
    000024.564|so   |4|03|Could not find IP address for SNTP server. 86400
    000024.734|copy |*|03|Server 'p3.zswitch.net' said '0004f2659a78-directory.xml' is not present
    000024.742|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
    000024.888|copy |*|03|Server 'p3.zswitch.net' said '000000000000-directory.xml' is not present
    000024.896|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
    000025.168|copy |*|03|Server 'p3.zswitch.net' said '0004f2659a78.cfg' is not present
    000025.168|cfg  |4|03|Prov|Provisioning failed due to curl error code:22 and respCode:404
    000025.504|cfg  |5|03|Prov|Could not get application name
    000025.768|copy |*|03|Server 'p3.zswitch.net' said '0004f2659a78-phone.cfg' is not present
    000025.770|cfg  |4|03|Prov|Provisioning failed due to curl error code:22 and respCode:404
    000025.916|copy |*|03|Server 'p3.zswitch.net' said '0004f2659a78-web.cfg' is not present
    000025.916|cfg  |4|03|Prov|Provisioning failed due to curl error code:22 and respCode:404
    000026.076|copy |*|03|Server 'p3.zswitch.net' said '000000000000-license.cfg' is not present
    000026.234|copy |*|03|Server 'p3.zswitch.net' said '0004f2659a78-license.cfg' is not present
    000026.280|cfg  |*|03|Prov|Setting device parameters from configuration files.
    000026.308|cfg  |*|03|Prov|Finished updating configuration
    000026.650|copy |*|03|Server 'p3.zswitch.net' said '0004f2659a78-boot.log' is not present
    000026.652|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
    000026.660|log  |4|03|Failed to upload boot log on start up.
     

  3. When you say the phone is not provisioning, what exactly do you mean? Does it reboot or show any sign of downloading config after you save the provisioning server?

    1. I create the device via auto provisioner process Devices SmartPBX 
    2. Reset polycom Ip-335 to factory default
    3. Provisioner Server Setting - > provide information ->p.aquafone.com and use setting per 2600hz document/polycom. The successful devices rebooted, after providing provisioner server information; however, these several IP-335 devices did not  reboot . Did not download the configuration 

    I'm not sure if it actually affects anything, but we always remove the default username and password from the provisioning server details on the phone just to be sure it doesn't conflict.

    I will try this, but the 2600 polycom document mentions to leave the setting.

    Did you check to see if your IP is banned?

    • The IP is not banned

    Are you using a custom config file?

    • Standard configuration

     

    I would not recommend the older SPIP phones. They are EOL and we've had weird issues with them over the years when it comes to provisioning. Your best bet is upgrading to the VVX series.

    • I have 35 IP-335 phones that needs to be utilized. I am planning to be using Yealink are in process of order some demo units.

    Is my Provider setting okay ? I have screen shot for reference. I was checking the kazoo.cfg file and notice that secondary server information is not inheriting even though they are configured in provider setting in AP.

     reg.1.server.1.register = "1"
            reg.1.server.1.address = "us-central.aquafone.com"
            reg.1.server.1.port = "0"
            reg.1.server.1.expires = "360"
            reg.1.server.1.transport = "DNSnaptr"
    
            reg.1.server.2.register = "0" # does it not suppose to use us-west.aquafone.com" for redundency
            reg.1.server.2.address = ""
            reg.1.server.2.port = ""
            reg.1.server.2.expires = "" 360
            reg.1.server.2.transport = "" DNSnaptr
    
            reg.1.lineKeys = "1"
  4. @Karl Stallknecht per Rick G since you are the guru of polycom... 
    Polycom IP-335 Device Does not register (Tried two phones) 
    I have gone through community pages, but was not able to find information that can help me trouble shoot the issue with Polycom devices (in this case IP 335). I have provisioned several phones VX 310/IP-335 with no problem (the device reboot once I input provisioned device information :)), but now I cannot provision IP335  devices :( .
     
    Device Information (original)
    Phone Information
    Phone Model SoundPoint IP 335
    Part Number 2345-12375-001 Rev:A
    MAC Address 00:04:F2:65:9A:78
    IP Address 192.168.29.253
    UC Software Version 4.0.9.1191
    BootROM Software Version 5.0.9.000
     
    Upgrade Device Software

    Updated 1 (Did not fix)
    Phone Information
    Phone Model    SoundPoint IP 335
    Part Number    2345-12375-001 Rev:A
    MAC Address    00:04:F2:65:9A:78
    IP Address    192.168.29.253
    UC Software Version    4.0.13.1445
    BootROM Software Version    5.0.13.0801

    Updated 2 (Did not fix), Current Phone Software
    Phone Information
    Phone Model    SoundPoint IP 335
    Part Number    2345-12375-001 Rev:A
    MAC Address    00:04:F2:65:9A:78
    IP Address    192.168.29.253
    UC Software Version    4.0.14.1580
    BootROM Software Version    5.0.14.0580
     

    What I have done so far
    I have reset the device several times to factory default following polycom guidelines from 2600hz https://forums.2600hz.com/forums/kazoo-platform-guides/getting-started/managing-devices/desk-phones/polycom-r26/  
    I have upgraded the Ip-335 software to two different versions listed above.
    I have flushdns on my machine
    Delete and re-create device IP-335 on SmartPBX through Users and Devices section.
    I can ping the account realm and p.aquafone.com and have few devices working on the account. 
    When I put provisioning information on the IP-335
    IP335-Configuration.thumb.JPG.a043839b67cd4d2ee3d444b236970041.JPG
     
    Need to Confirm - Provider Setting
    I am a new and  configured reseller branding and included information to  Provider Setting on Advance Provisioner from DNS helper (all comes across as green). I miss configured something?
    As I try to troubleshoot the issue, I observer that I have all the setting in the Provider setting that are not inheriting properly. Please correct if mistaken.
     
    Kazoo.cfg
     
    
    				
    image.thumb.png.9a40534d386e0bc75eee4076561d18a7.png
     
    image.thumb.png.42fc80fe621785866d7e96393fd55f4e.png
     
    image.thumb.png.96c957bbc8ffc43434fe443c08ed7a24.png
    Thanks 
     
    Ahmed
    cleardot.gif
     
    6 Attachments
     
     
     
     
     
     
     
     

    image.png

  5. I have use provisioner to provision Polycom IP650, but received errors and did not include images that were their previously.  if I use the 2600Hz provisioner and want to include background images can I do this? Or what would be the best way to do this? Any feedback on the errors would be appreciate it as well.

    Followed the instructions below took few reboots, but phone got provisions with errors
    https://community.2600hz.com/customer/portal/articles/1936402

    Phone Model SoundPoint IP 650

    Part Number 2345-12600-001 Rev:Y

    UC Software Version 4.0.9.0509

    BootROM Software Version5.0.9.0001

    001320.942|cfg  |4|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Unknown parameter "feature.set" found, ignoring.

    001320.942|cfg  |4|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Unknown parameter "feature.urlDialing.enabled.set" found, ignoring.

    001320.942|cfg  |4|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Unknown parameter "feature.presence.enabled.set" found, ignoring.

    001320.944|cfg  |4|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Unknown parameter "feature.enhancedFeatureKeys.enabled.set" found, ignoring.

    001320.946|cfg  |*|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Value "" for configuration parameter attendant.reg is invalid, ignoring

    001320.948|cfg  |4|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Unknown parameter "softkey.feature.doNotDisturb" found, ignoring.

    001320.966|so   |*|03|soCodecConfig: Explicitly Adding codecG722 for PTT

    001320.972|sip  |*|03|SipUserRemove 0

    001321.334|cfg  |5|03|Prm|Parameter acd.reg requested type 0 but is of type 2

    001321.386|cfg  |5|03|Prm|Parameter acd.reg requested type 0 but is of type 2

    001321.420|app1 |*|03|Ctx [0] Registered [false


    000012.464|cfg  |5|03|Prm|Parameter acd.reg requested type 0 but is of type 2

    000012.476|app1 |*|03|Ctx [0] Registered [false]

    000012.478|app1 |5|03|Corporate directory instance does not exists.

    000012.514|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 12.514 sec.

    000012.672|copy |*|03|Server 'p3.zswitch.net' said 'd3a8d3f64c23/182c82fc2f58/contacts/0004f2698b8a-directory.xml' is not present

    000012.676|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty

    000012.722|app1 |4|03|OnEvNotifyBLF 4 Total 1, refresh 1 m_nTotalSpeedDial 1

    000012.746|app1 |*|03|Ctx [0] Registered [true]

    000012.790|copy |*|03|Server 'p3.zswitch.net' said 'Leaf.jpg' is not present

    000012.796|res  |4|03|[ResFinderC]: Download - Failed to download file Leaf.jpg, errno 0x380003.

    000012.798|app1 |4|03|Background processing failed: (Leaf.jpg): (pResult->m_result != ResFinderFound): 1.

    0425023535|copy |*|03|Server 'p3.zswitch.net' said 'd3a8d3f64c23/182c82fc2f58/contacts/000000000000-directory.xml' is not present

    0425023535|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty

    0424214925|copy |*|03|Server 'p3.zswitch.net' said 'LeafEM.jpg' is not present

    0424214925|res  |4|03|[ResFinderC]: Download - Failed to download file LeafEM.jpg, errno 0x380003.

    0424214925|app1 |4|03|Background processing failed: (LeafEM.jpg): (pResult->m_result != ResFinderFound): 1.

    0424214926|so   |5|03|[SoMediaSess:PpsCallStateIdle] Dialog session is not found

    0424214926|cfg  |*|03|Prov|Starting to update firmwares/polycom/current/2345-12600-001.sip.ld

    0424214926|copy |*|03|Server 'p3.zswitch.net' said 'Sailboat.jpg' is not present

    0424214926|res  |4|03|[ResFinderC]: Download - Failed to download file Sailboat.jpg, errno 0x380003.

    0424214926|app1 |4|03|Background processing failed: (Sailboat.jpg): (pResult->m_result != ResFinderFound): 1.

    0424214927|copy |*|03|Server 'p3.zswitch.net' said 'SailboatEM.jpg' is not present

    0424214927|res  |4|03|[ResFinderC]: Download - Failed to download file SailboatEM.jpg, errno 0x380003.

    0424214927|app1 |4|03|Background processing failed: (SailboatEM.jpg): (pResult->m_result != ResFinderFound): 1.

    0424214927|copy |*|03|Server 'p3.zswitch.net' said 'Beach.jpg' is not present

    0424214927|res  |4|03|[ResFinderC]: Download - Failed to download file Beach.jpg, errno 0x380003.

    0424214927|app1 |4|03|Background processing failed: (Beach.jpg): (pResult->m_result != ResFinderFound): 1.

    0424214927|copy |*|03|Server 'p3.zswitch.net' said 'firmwares/polycom/overrides/0004f2698b8a-phone.cfg' is not present

    0424214927|copy |*|03|Server 'p3.zswitch.net' said 'BeachEM.jpg' is not present

    0424214927|res  |4|03|[ResFinderC]: Download - Failed to download file BeachEM.jpg, errno 0x380003.

    0424214927|app1 |4|03|Background processing failed: (BeachEM.jpg): (pResult->m_result != ResFinderFound): 1.

    0424214927|copy |*|03|Server 'p3.zswitch.net' said 'firmwares/polycom/overrides/0004f2698b8a-web.cfg' is not present

    0424214927|copy |*|03|Server 'p3.zswitch.net' said 'Palm.jpg' is not present

    0424214927|res  |4|03|[ResFinderC]: Download - Failed to download file Palm.jpg, errno 0x380003.

    0424214927|app1 |4|03|Background processing failed: (Palm.jpg): (pResult->m_result != ResFinderFound): 1.

    0424214927|copy |*|03|Server 'p3.zswitch.net' said 'firmwares/polycom/licenses/000000000000-license.cfg' is not present

    0424214927|copy |*|03|Server 'p3.zswitch.net' said 'PalmEM.jpg' is not present

    0424214927|res  |4|03|[ResFinderC]: Download - Failed to download file PalmEM.jpg, errno 0x380003.

    0424214927|app1 |4|03|Background processing failed: (PalmEM.jpg): (pResult->m_result != ResFinderFound): 1.

    0424214928|copy |*|03|Server 'p3.zswitch.net' said 'firmwares/polycom/licenses/0004f2698b8a-license.cfg' is not present

    0424214928|cfg  |*|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Value "" for configuration parameter reg.1.server.2.port is invalid, ignoring

    0424214928|cfg  |*|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Value "" for configuration parameter reg.1.server.2.expires is invalid, ignoring

    0424214928|cfg  |*|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Value "" for configuration parameter reg.1.server.2.transport is invalid, ignoring.  Valid values are:

    0424214928|cfg  |*|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg:    "UDPOnly"

    0424214928|cfg  |*|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg:    "TCPpreferred"

    0424214928|cfg  |*|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg:    "DNSnaptr"

    0424214928|cfg  |*|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg:    "TCPOnly"

    0424214928|cfg  |*|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg:    "TLS"

    0424214928|cfg  |4|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Unknown parameter "voice.codecPref.set" found, ignoring.

    0424214928|cfg  |4|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Unknown parameter "voice.volume.persist.handset.set" found, ignoring.

    0424214928|cfg  |4|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Unknown parameter "voice.volume.persist.headset.set" found, ignoring.

    0424214928|cfg  |4|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Unknown parameter "voice.volume.persist.handsfree.set" found, ignoring.

    0424214928|cfg  |4|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Unknown parameter "feature.set" found, ignoring.

    0424214928|cfg  |4|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Unknown parameter "feature.urlDialing.enabled.set" found, ignoring.

    0424214928|cfg  |4|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Unknown parameter "feature.presence.enabled.set" found, ignoring.

    0424214928|cfg  |4|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Unknown parameter "feature.enhancedFeatureKeys.enabled.set" found, ignoring.

    0424214928|cfg  |*|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Value "" for configuration parameter attendant.reg is invalid, ignoring

    0424214928|cfg  |4|03|Prm|d3a8d3f64c23/182c82fc2f58/kazoo.cfg: Unknown parameter "softkey.feature.doNotDisturb" found, ignoring.

    0424214928|cfg  |*|03|Prov|Setting device parameters from configuration files.

    0424214928|cfg  |4|03|RT|cfgFlashUpdate:  does not appear to be an IP address for device.net.ipAddress.

    0424214928|cfg  |4|03|RT|cfgFlashUpdate:  does not appear to be an IP address for device.net.subnetMask.

    0424214928|cfg  |4|03|RT|cfgFlashUpdate:  does not appear to be an IP address for device.net.IPgateway.

    0424214928|cfg  |4|03|RT|cfgFlashUpdate: Bad enum  0 for device.dhcp.dhcpVlanDiscUseOpt

    0424214928|cfg  |4|03|RT|cfgFlashUpdate:  does not appear to be an IP address for device.dns.serverAddress.

    0424214928|cfg  |4|03|RT|cfgFlashUpdate:  does not appear to be an IP address for device.dns.altSrvAddress.

    0424214928|cfg  |*|03|Prov|Finished updating configuration

    0424214928|copy |*|03|Server 'p3.zswitch.net' said 'Jellyfish.jpg' is not present

    0424214928|res  |4|03|[ResFinderC]: Download - Failed to download file Jellyfish.jpg, errno 0x380003.

    0424214928|app1 |4|03|Background processing failed: (Jellyfish.jpg): (pResult->m_result != ResFinderFound): 1.

    0424214928|copy |*|03|Server 'p3.zswitch.net' said 'JellyfishEM.jpg' is not present

    0424214928|res  |4|03|[ResFinderC]: Download - Failed to download file JellyfishEM.jpg, errno 0x380003.

    0424214928|app1 |4|03|Background processing failed: (JellyfishEM.jpg): (pResult->m_result != ResFinderFound): 1.

    0424214928|copy |*|03|Server 'p3.zswitch.net' said 'd3a8d3f64c23/182c82fc2f58/logs/0004f2698b8a-app.log' is not present

    0424214928|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1

    0424214929|copy |*|03|Server 'p3.zswitch.net' said 'Mountain.jpg' is not present

    0424214929|res  |4|03|[ResFinderC]: Download - Failed to download file Mountain.jpg, errno 0x380003.

    0424214929|app1 |4|03|Background processing failed: (Mountain.jpg): (pResult->m_result != ResFinderFound): 1.

    0424214929|copy |*|03|Server 'p3.zswitch.net' said '0004f2698b8a-app.log' is not present

    0424214929|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1

    0424214929|copy |*|03|Server 'p3.zswitch.net' said 'MountainEM.jpg' is not present

    0424214929|res  |4|03|[ResFinderC]: Download - Failed to download file MountainEM.jpg, errno 0x380003.

    0424214929|app1 |4|03|Background processing failed: (MountainEM.jpg): (pResult->m_result != ResFinderFound): 1.

    0424214929|copy |*|03|Server 'p3.zswitch.net' said 'd3a8d3f64c23/182c82fc2f58/logs/0004f2698b8a-boot.log' is not present

    0424214929|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1

    0424214930|copy |*|03|Server 'p3.zswitch.net' said '0004f2698b8a-boot.log' is not present

    0424214930|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1

    0424214930|log  |4|03|Failed to upload boot log on start up.

    0424215120|copy |*|03|Server 'p3.zswitch.net' said 'languages/Website_dictionary_language_en-us.xml' is not present

    0424215120|cfg  |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-us.xml

    0424215120|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-us.xml.zzz does not exist or is empty

    0424215120|cfg  |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in cache

    0424215120|cfg  |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn't exist in phone flash

    0424215224|so   |5|03|[SoMediaSess:PpsCallStateIdle] Dialog session is not found



    Thanks in advance

    AS
×
×
  • Create New...