Kristin Muramoto

Hi Anthony, We've been able to recreate this in production.  We've created a Bug fix ticket for our Provisioning team to look into.  We'll keep you posted.

Hi Rick, The fix has been implemented in a new version of our platform.  We'll keep you posted on when it's been pushed to production.  Thanks again for your report!

Sorry for the delay Rick, but I just checked and the fix has not been patched/applied to production so I'm not sure how you got it to work this time. 

Hi Rick, On the feature request ticket we also asked to include the T23G, T27P, T29G.  :)

Hi Rick, We've created an enhancement feature request for our team to review.  Thanks for bringing this to our attention! 

Hi Marie, Thank you for the report.  Can you try going to the Advanced Callflows App>Devices>Judy'siPhone>Advanced>Options tab and enable require key press then repeat for Joan's IPhone? Once this has been completed, can you try calling into the Customer Service group again to see if this helps?  Please let us know. Thanks, Kristin

Hi Marie, I tested this in an upcoming version release, and the very last greeting recorded or saved will be the greeting used.  Within Virtual Receptionist, the greeting used will also be highlighted, indicating which file will play when called. NOTE: By default, you can only record a Virtual Receptionist greeting, over the phone, by using a phone configured within the account.  If you'd like to record the greeting using a phone outside of the account, you'll need to go to Advanced Callflows App>Menu>select Menu you'd like to record greeting over the phone for>Advanced>Options tab>enable Allow outside recording. Hope this helps!

Hi Everyone, Please note that we are still working on: 1. Vanity requests 2. Toll Free number purchase/lookup 3. Sequential number purchase/lookup

Thanks for retesting for us Rick!  Please do let us know if this works on a consistent basis for you while our team discusses generating new config files upon a MAC Address change for existing devices. 

Hi Marie, We apologize for the delay here, but we've re tested this in an upcoming version release, and the person's name will now play and if 1 is pressed to connect to the user the call will route.  

Hi Rick, thanks for the detailed report, this really helps!  Currently, any changes applied to a device will attempt to update the existing config files, but does not generate a new one.  Due to you adding a new MAC Address, there isn't an existing file to update therefore fails.  I'm going to create an idea for the implementation of generating a new config file when a new MAC Address is added to an existing device in Smart PBX or Advanced Callflows.

We want to thank you for your feedback and can't wait to hear what your customer thinks about it too!!  Please do let us know.

Hi Rick and All Community members!! We'd also like to know if you've deployed the Yealink conference phones, how you like them or if you'd consider offering them to customers. Please let us know what you think!

Hi Marie, Thank you for the additional information.  We'd like to try recreating this on our end.  We'll let you know how it goes as soon as possible.

Hi Marie, This can be accomplished using the Branding App.  Have you enabled the template? 

Hi Marie, To give us a better idea of what your customer is looking for, are you referring to a 'User Portal' that will display this?

Hi Mike and Tony, Can you both try again for us.  This should now be fixed.  If the Feature Key options still don't show up for you, please try clearing your browser cache and/or resave the device in Advanced Provisioner.

Hi Marie, Please reach out to your Account Manager if you're interested in using PBX Connector.  Depending on your Service Plan, it may require a separate Account.

Hi Mark and Marie,  We were hoping our community members would reply as we are not familiar with Mitel 8662s.  Are you asking if we'd add it to Provisioner?

Hi Anthony, Our Community Admin updated your account a while back, we want to ensure you can now view the content.  Please let us know.  Thanks again Tony!

Hi Michael and Karl, For best best audio quality and lowest load times we recommend a wave with a sample rate of 1600khz, mono channel, and less than 5 megabytes.  Hope this helps!

Hi Mark, together we discovered updating the firmware fixed BLF.

Is this still happening?

Hi Marie, we didn't have a service issue today and you've been the first to report this.  Could you client have had some ISP issues which could have caused this?

Hi Mike, Thanks again for the detailed report, this really helped to identify the issue.  We spoke to our Engineers and they advised this would be fixed some time this week. We'll update you as soon as the fix has been applied to production.