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SPC-Tim

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Everything posted by SPC-Tim

  1. So I have recently been doing some looking into Call Center Basic, and I guess the Barge feature is in there according to https://docs.2600hz.com/qubicle/doc/crossbar/qubicle_recipients/#monitor-recipient I cannot confirm if it works as I have not tried it, but the page and feature are listed in 2600hz documentation.
  2. @Mark Magnusson I am on the hosted system with 2600hz, how could I go about making this happen?
  3. @Jack Noe We had issues with a doorking https://www.doorking.com/telephone/1802-entry-system We ended up having to connect it to a cisco 112A adapter, and programming in a dialplan with the code to open the door. Can you confirm what kind of doorbell it is?
  4. Jack, You can place custom hold music on the users with that call flow, and set the ringback to a particular audio file while it is ringing that group.
  5. When using call center basic, and have 1 user in multiple queues, Can we add the option of which queue to sign into? Example is a Manager who is monitoring 3 queues, needs to take calls in one queue but not the other 2 can this happen without having multiple users on one device?
  6. Have seen some interest in this Feature, Gonna Bring it back from the Dead! We are interested in seeing this turned into a UI tool on the advanced Callflows :)
  7. never has more truth been spoken about some PEBKAC issues
  8. We use screenconnect. send an email invite its much eaiser cause lots of people ask.. Can you just email it to me.
  9. @amn General users don't really know much about API stuff, but the insight is appreciated. Removing it from the UI or seeing if I can lock it out in token may be an option I will investigate it further, But removing the BUY link is the desired solution
  10. I recently got a client who wants to give customers access to the Smart PBX but would like to remove the ability to purchase phone numbers. I thought taking the Number Manager away was enough but the Buy button still appears within the UI. Any one have an idea how to remove this feature and I just can't find it?
  11. I don't think this statement could be any more true..
  12. @mc_ I Want to move an entire account that is currently a parent account into another Parent account making it a child account. So Company 1> go into account > company 2..
  13. I am trying to consolidate a new client and want to put them all in one Parent account with the children accounts inside it. is there a way to add already created account to a new parent acccount?
  14. Error log.rtf I have attached the error log, and a screenshot with the phone numbers removed, but this was the call that was timing out.
  15. When testing, we have a client who is faxing an actual fax machine, and there is 10 seconds of ringing before the machine picks up. After this time the fax box is trying to retry the number and the signal is now busy causing the faxes to fail. I hope this makes sense, thats the best way I can describe it.
  16. Does anyone know if you can change the amount of Time that a faxbox times out? I can change the retires in the GUI but the Timeout is at 10 seconds and we want to make it 20-30. any insights?
  17. I think its the hosted one, the Sandbox.hostedphone.co.. Forgive me, Chris is the one who usually runs into these things not me lol
  18. I have setup a test on our sandbox server, and Cannot get the Call center agents to sign into the Call Queues using *20. Anyone have a similar problem? We have 4.1 on our sandbox.
  19. No problem, but now I am curious if your methods will work across realms @esoare. I'm setting up a test now just for the sake of curiosity.
  20. No, They are not on separate realms. They are all on one account. We just setup our devices on the users differently: Company A - Line1 - Bob Company A Company B - Line 2 - Bob Company B Company C - Line 3 - Bob Company C This allows users to keep extensions the same across multiple companies while using advanced call flows to dictate which line is ringing based on the DID of the company called. But all 3 companies share the same park lines on 36 phones.
  21. Here is the setup: Yealink T46G and T46S Buttons 1-6: Account 1: Business 1 -Extra Line Account 2: Business 2 -Extra Line Account 3: Business 3 -Extra Line Buttons 6-10 are: BLF>Account1> *31 BLF>Account1> *32 BLF>Account1> *34 BLF>Account1> *35 BLF>Account1> *36
  22. I have a customer who uses this same setup. As long as both SIP accounts are on the same Monster account, you can park calls from either line. We also set up the blf light on all the callparks and they all work as well.
  23. I can run some more tests and see if I can get the logs
  24. We are currently running 4.0 on our stack. It occurs with multiple Cell carriers, At&t, Sprint and verizon are for sure.
  25. I have begun to experience when I reject the call on my cell phone, platform is still trying to reach out to me and continues to call me until it completes its 5 rings or whatever number I set it too. Is there a solution to make the call end at that endpoint, or do we need just tell customers to let it ring through. My current setup is a: Cellphone > Press One to accept > hang up or ingnore > Call still rings Is this normal behavior?
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