SPC-Tim
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Resource Library: Monster UI Apps for KAZOO
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Posts posted by SPC-Tim
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So I have recently been doing some looking into Call Center Basic, and I guess the Barge feature is in there according to https://docs.2600hz.com/qubicle/doc/crossbar/qubicle_recipients/#monitor-recipient
I cannot confirm if it works as I have not tried it, but the page and feature are listed in 2600hz documentation.
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On 2/23/2018 at 4:54 PM, Mark Magnusson said:
This can be done via API calls, however it is not currently exposed in the basic UI.
I am on the hosted system with 2600hz, how could I go about making this happen?
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If you are using the Advanced provisioner and are on Hosted or "private cloud" then the Configuration files are on the 2600hz side.
I believe they can only be changed on the account level because many people use the provisioner and the devs put in the default configs to allow for a device to pull down the minimum it needs to work.
On the flip side of this you could write you own config file and have the devices download the config via the custom config URL within Advanced Provisioner
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@Jack Noe
We had issues with a doorking https://www.doorking.com/telephone/1802-entry-systemWe ended up having to connect it to a cisco 112A adapter, and programming in a dialplan with the code to open the door. Can you confirm what kind of doorbell it is?
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Jack,
You can place custom hold music on the users with that call flow, and set the ringback to a particular audio file while it is ringing that group.
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When using call center basic, and have 1 user in multiple queues, Can we add the option of which queue to sign into?
Example is a Manager who is monitoring 3 queues, needs to take calls in one queue but not the other 2 can this happen without having multiple users on one device?
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Let me try this in a new account, I will follow up
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@Logicwrath
What devices are you reporting this trouble on? I am using Yealink devices and have not had this issue with reprovisioning. -
Yealink does have the ability to add expansion boards with BLF capabilities, and you can provision the keys within the advanced provisioner to use BLF. We have dozens of clients using a T48S with 2 EXP40 Expansion boards and the BLF's programmed this way..
If you have any questions on setting this up let me know. I will get you some screenshots of the setup.. The actual expansion boards can be found on amazon at https://www.amazon.co.uk/Yealink-EXP40-Expansion-Module-Black/dp/B00JVSKMX2/ref=sr_1_1?ie=UTF8&qid=1518645924&sr=8-1&keywords=exp40
(That UK link should be good if not just look up EXP40 on amazon.)
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@dangle76
Have you tried doing a caller ID prepend? in the advanced callflows setup a prepend and see if the phone will justify the 2 groups. -
https://www.tenfold.com/integrations they have a plugin that talks directly to the phones and allows click to dial.. Its a per seat license but will do exactly what they want.
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You can assign different ring tones within the Advanced Provisioner, under the configuration for each device. I believe its under the Codes/audio tab.
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Have seen some interest in this Feature, Gonna Bring it back from the Dead! We are interested in seeing this turned into a UI tool on the advanced Callflows :)
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I appreciate the answer, I was hoping to save the customers I have but it appears I am gonna have to work around this. Thanks for your help!
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Hey Everyone,
I have had a few customers complaining that Panasonic Phones are not ringing or receiving calls sent to them when the phone is dialed.
We are on the Hosted side of things.
I've done a large amount of testing and wanted to share with you what I have found so far:
I Manually provisioned the device
Set the device to TCP
set a static ip address and custom dns to google dns 8.8.8.8 8.8.4.4
Moved the device to a different network, made the same changes and it still has the same errors
Connected the phone directly to a modem, and was able to replicate the trouble.
changed the Jitter Buffer settings to a Maximum delay of 50 and then ran through numerous amounts of tests with ranges all the way to 3
Changed the Codec Settings to PCMU, G711, G722, and PCMA numerous calls, still ran into issues with calls failing.
When attempting to get a packet capture of the error, the calls are not even hitting the device to capture the packets
The device remains registered and can make outbound calls while this is happening.
tested the same settings in Firmware 12.84, 12.90, and 13.33
The errors are also inconsistent:
Unallocated number
Recovery on timer expireThe device will receive calls after rebooting the device for 1-3 calls, but will then begin failing with the errors you see.
Any insight you can provide would be helpful!
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I am looking at my system for issues similar to this will update shortly, but I do not see anything immediately.
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This method is still in practice today. So the steps in here are still valid.
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Darn! Thank you for the input though! I need more premier clients who use the 400 series lol.
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Could I bug you to try it if you have 5 mins and a VVX 201? I just ordered one but it wont be here till monday, and if i can expedite the testing and get these programmed over the weekend that would be amazing!
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I know @Karl Stallknecht might be the person to ask, but has anyone provisoned a VVX 201 on 4.1 successfully with the Advanced provisioner? I was unsure if the 300 or 301 would work with it, and do not have a 201 to test on in office.
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Just now, Karl Stallknecht said:
We usually email the link, unless the problem is that they need help with their email :-)
never has more truth been spoken about some PEBKAC issues
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Just now, Karl Stallknecht said:
Ditto. I'm shocked at how many people can't just go to our website /help and click "allow" and read us the code...TeamViewer is one of the easiest too lol.
We use screenconnect. send an email invite its much eaiser cause lots of people ask.. Can you just email it to me.
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3 minutes ago, amn said:
Keep in mind that removing the ability from the UI does not remove the ability from the API. Anyone who has access to the UI will also have full access to the API. So it is better to try restrict it via the API using token restrictions. Not sure if that is possible or not in token restrictions.
https://github.com/2600hz/kazoo/blob/master/applications/crossbar/doc/token_restrictions.md
1General users don't really know much about API stuff, but the insight is appreciated. Removing it from the UI or seeing if I can lock it out in token may be an option I will investigate it further, But removing the BUY link is the desired solution
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I recently got a client who wants to give customers access to the Smart PBX but would like to remove the ability to purchase phone numbers. I thought taking the Number Manager away was enough but the Buy button still appears within the UI. Any one have an idea how to remove this feature and I just can't find it?
Updating the provisioning URL on a Yealink remotely
in Provisioner Service
Posted
Yes, You will have to unlock the device, and change the url within the phone.