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Emily R

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  1. HI all, somehow I never posted this when I intended to .... Please answer these short questions about integrating CRM with Kazoo.....
  2. Hey Kazoo community: Please help us and our partners identify priority integrations for your CRMs and Kazoo. Answer a quick 4 questions for us!
  3. Hello KAZOO community! Master KAZOO Pivoters, please join our survey at this link: https://www.surveymonkey.com/r/PLFWLVR Your feedback is gold. 🥇 Our team is moving the Pivot application that is inside Monster UI to the comm.land desktop UI and we need your help! Our initial goal is to provide the same functionality that is available in Monster within the beautiful new comm.land framework. We may have some resources to update your experience and add a select few new features, if not for the initial release, shortly afterward. And so we’re looking for your votes on how to prioritize updates. Please take some time to answer this survey, and to add comments at the end – your input is always our best resource. Additionally, we would love to meet with some of you “master Pivot users” so you can demonstrate how you use it now … this always helps inform us for our design updates and short and long term roadmap. Contact me if you wish to help us out this way! Thank you! Emily Ransford, CPaaS project team lead emily@2600hz.com
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    Calling all Erlang Developers! Join the SpawnFest annual 48 hour online software development contest ... in which teams around the world get exactly one weekend to create the best BEAM-based applications (think Erlang!). More information is HERE You can look into previous winning projects HERE 2600Hz is proud to be sponsors for this event, get those coding juices flowing!
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    Join the only North American conference to cover all of the BEAM Languages, including Erlang and Elixir. NOTE! This year you can attend in person, or online. For more information, click HERE
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    Join our own Patrick Sullivan and Clint Mohs at the Cloud Comms Summit in Chicago! We are proud to say they are both speaking...Wednesday is the big day! 9:00 - 9:15, Clint Mohs Fireside Chat 9:15 - 9:45, Patrick Sullivan "Enabling Service Provider Success" Sign up here: https://cavellgroup.com/events/ccs-us/
  7. This app is being developed for use within the comm.land framework, and we're designing it for both Hosted and Gi | PC. Our first phase will be to move the features of this app to commland, and if we can, add some top requests to its functionality. (does that answer your question?)
  8. Hi all: We're working on updating the Accounts app as we integrate it into comm.land. Here's some notes I'm tracking from the Product Board on update requests, any other ideas we can work on to make it work even better for you? Now's your chance! Provide some means for BYOC customer to disable the ability for user accounts to purchase numbers, either through SPBX or elsewhere, to prevent issues. Please create an EMERGENCY PHONE NUMBER field, in the Billing Contact Information section of the Accounts. We should all have a location to find all the important info in one place. We are, inserting the primary email address in all the accounts now ( as well as the other contact info). allow us to specify which cluster receives inbound calls (DID Number Pinning)
  9. Hi awesome KAZOO folks: 2600Hz is in the middle of porting the Webhooks app to commland! The UI will be familiar, with a nod to the cleaner comm.land look, and we just wanted to check in to see if there's any annoying parts to the Monster app you wish we'd change. Note, we'll be reviewing webhooks functionality in phase 2, this is mostly a UI feature request! Some quick questions come to mind: How many webhooks do you have configured for your account(s) ? Do you use the "grouping" feature in the Monster UI app? Do you "add custom data" to your webhook configuration? Any feedback is welcome! emily
  10. Join 2600Hz co-founder and CEO Patrick Sullivan for his keynote address! Yes! He will be caffeine-ready to speak at 6:30am PDT on March 9, about "The Convergence of Cloud Comms" To Register for the Cloud Comms Summit Click on the link below: https://cavellgroup.com/events/ccs-london/ About Cloud Comms Summit Cavell Group are proud to announce we are returning to in-person events next March for Cloud Comms Summit London 2022! We are excited to meet the industry once again, at our beautiful chosen venue, Leonardo Royal Hotel London St Paul’s. The Summit will be filled with keynotes, panels, networking and discussions we will be delivering a uniquely insightful experience for the service providers and vendors in the cloud communications industry. We look forward to seeing you there!
  11. Happy Holidays! Our offices will be closed January. 17, to honor Martin Luther King. If you experience major operational emergency and support is required, Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, July 6th.
  12. Happy New Year! Our offices will be closed Dec. 31, to welcome 2022. If you experience major operational emergency and support is required, Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, July 6th.
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    Happy Holidays! Our offices will be closed Dec. 24 and Dec. 27 to honor Hanukkah, Christmas, and Kwanzaa holidays If you experience major operational emergency and support is required, Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, July 6th.
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    Thursday and Friday is Thanksgiving weekend in the US. Our offices will be closed. If you experience major operational emergency and support is required, Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, July 6th.
  15. We have both a Private Cloud and Global Infrastructure customers beta testing this now!; if you want to also test it, please click here.
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    This is a call with James and (at times) additional guest 2600Hz engineers to talk all things 2600Hz with developers from around our community. 9:30-10:00 Pacific (16:30-17:00 UTC) Typically every other Tuesday Join us on Townhall https://parley.2600hz.com/?autocall=community If you don't automatically join, then you can use the dial pad to "Enter an extension" to type in "community" (without the quotes) and press the 'handset' button to dial.
  17. Welcome to the 2600Hz Guide to Getting Started with MS Teams! We’ve partnered with TeamMate Technology to provide MS Teams direct routing integration to our Hosted, Private, and Global customers. This article will provide you with all the information that you need to get started. Rather than reinventing the wheel, we will be providing you links to TeamMate Technology’s extensive documentation on setting up TeamMate connector along with some tips and tricks of our own. Pricing Once you Integrate MSTeams using TeamMate technology you will see additional charges to your account. This will be based on the number of users you sign up for the integration: Your KAZOO user/device license plus $2.50 for each Teams integration Includes the costs of TeamMate Does NOT include Microsoft Phone system licenses for end users A Microsoft Phone System license or comparable add-on license is needed. Get more info on that here. If you can commit to a volume of 1,000 Teams integrated users/devices, please contact sales@2600Hz.com for a volume discount. Onboarding Resellers - Onboarding is required to enable your account to manage your own Enterprises. To initiate your Reseller onboarding, please complete the Microsoft Teams Reseller Onboarding Form and email it to ps@2600hz.com:Microsoft Teams Reseller Onboarding Form.docx Once we receive the completed form and process your request, you will receive an invitation email from us containing a link and pin number for registering to the TeamMate reseller portal. Resellers can then guide Enterprise MS Office administrators in the following configurations. There are a few preliminary steps we suggest you and your customers take before beginning the registration process, please visit the following link. Enterprises/Customers - Your Reseller is responsible for creating your Enterprise in the TeamMate portal. Once completed, you’re ready to begin the Enterprise registration process. A great starting point is the following TeamMate’s step-by-step guide: TeamMate PBX Connector Installation Step-by-Step Guide Companion video A few tips: When selecting the PBX Type, you may see both an option for “Kazoo” and an option for “2600Hz-Freeswitch”. Please select “Kazoo”. You may need to restart Teams in order for the dialpad to show up. Closing MS Teams may minimize Teams in your system tray and not completely exit the application. (This threw me for a loop!) Be sure to completely exit and restart Teams. Additional Resources TeamMate Technology provides extensive documentation on the MS Teams integration. Here are a few that we found most helpful: An excellent walkthrough of the process: TeamMate Provisioning All reseller documentation: https://connecttoteams.elevio.help/en/categories/3-reseller Documentation on the reseller portal: https://connecttoteams.elevio.help/en/articles/3 Knowledge base: https://connecttoteams.elevio.help/en Branding tutorial: TeamMate Reseller Branding Settings Step-by-step guide: https://connecttoteams.elevio.help/en/articles/4 Understanding the Portals For additional information about the roles of the various portals, see: https://connecttoteams.elevio.help/en/articles/8-reseller-login-vs-enterprise-login Thank You! If you have any feedback, please let us know! View full File
  18. Welcome to the 2600Hz Guide to Getting Started with MS Teams! We’ve partnered with TeamMate Technology to provide MS Teams direct routing integration to our Hosted, Private, and Global customers. This article will provide you with all the information that you need to get started. Rather than reinventing the wheel, we will be providing you links to TeamMate Technology’s extensive documentation on setting up TeamMate connector along with some tips and tricks of our own. Pricing Once you Integrate MSTeams using TeamMate technology you will see additional charges to your account. This will be based on the number of users you sign up for the integration: Your KAZOO user/device license plus $2.50 for each Teams integration Includes the costs of TeamMate Does NOT include Microsoft Phone system licenses for end users A Microsoft Phone System license or comparable add-on license is needed. Get more info on that here. If you can commit to a volume of 1,000 Teams integrated users/devices, please contact sales@2600Hz.com for a volume discount. Onboarding Resellers - Onboarding is required to enable your account to manage your own Enterprises. To initiate your Reseller onboarding, please complete the Microsoft Teams Reseller Onboarding Form and email it to ps@2600hz.com:Microsoft Teams Reseller Onboarding Form.docx Once we receive the completed form and process your request, you will receive an invitation email from us containing a link and pin number for registering to the TeamMate reseller portal. Resellers can then guide Enterprise MS Office administrators in the following configurations. There are a few preliminary steps we suggest you and your customers take before beginning the registration process, please visit the following link. Enterprises/Customers - Your Reseller is responsible for creating your Enterprise in the TeamMate portal. Once completed, you’re ready to begin the Enterprise registration process. A great starting point is the following TeamMate’s step-by-step guide: TeamMate PBX Connector Installation Step-by-Step Guide Companion video A few tips: When selecting the PBX Type, you may see both an option for “Kazoo” and an option for “2600Hz-Freeswitch”. Please select “Kazoo”. You may need to restart Teams in order for the dialpad to show up. Closing MS Teams may minimize Teams in your system tray and not completely exit the application. (This threw me for a loop!) Be sure to completely exit and restart Teams. Additional Resources TeamMate Technology provides extensive documentation on the MS Teams integration. Here are a few that we found most helpful: An excellent walkthrough of the process: TeamMate Provisioning All reseller documentation: https://connecttoteams.elevio.help/en/categories/3-reseller Documentation on the reseller portal: https://connecttoteams.elevio.help/en/articles/3 Knowledge base: https://connecttoteams.elevio.help/en Branding tutorial: TeamMate Reseller Branding Settings Step-by-step guide: https://connecttoteams.elevio.help/en/articles/4 Understanding the Portals For additional information about the roles of the various portals, see: https://connecttoteams.elevio.help/en/articles/8-reseller-login-vs-enterprise-login Thank You! If you have any feedback, please let us know!
  19. hi -- Thanks for your questions... don't see an immediate plan for either, but will pass that on. Let me see if I can release the source for the Call Center Pro manual for you to use as a starting point. There is an effort underway to develop tutorials, I'll foward your request.
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    2600Hz is a proud sponsor of this event! About Cloud Comms Summit Cavell Group and the Cloud Communications Alliance are proud to announce we are returning to in-person events this September for Cloud Comms Summit US 2021 in Scottsdale, AZ. Across 3 days of keynotes, panels, networking and discussions we will be delivering a uniquely insightful experience for the service providers and vendors in the cloud communications industry. Website is Here Register Here
  21. Thanks for your feedback folks! Totally agree we owe you some market opportunity data ... I'm reaching out to our sales team for that. Do you have a Marketplace experience you are partial to? We will be rolling ours out in several phases, and would love to know your sense of the Holy Grail. Shoot for the stars... emily
  22. You tell us ... as we finalize a build-out for our KAZOO App Exchange, What will you look for? What would you buy tomorrow? Have you developed an app you want to sell? Let us know, we always love to hear your ideas and wish list.
  23. Today is Labor Day in US. Our offices will be closed. If you experience major operational emergency and support is required{ Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, September 7th.
  24. Today is Independence Day in US. Our offices will be closed. If you experience major operational emergency and support is required{ Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, July 6th.
  25. Today is the Juneteenth the US. Our offices will be closed. Holiday Background On June 19th, 1865, the Emancipation Proclamation— which had been issued on January 1, 1863— was read to enslaved African-Americans in Texas by Gordon Granger. This date signifies the emancipation of the last remaining enslaved people in the Confederacy. This was 2.5 years after the Emancipation Proclamation and while history after this date was still fraught with Jim Crow and other discriminatory practices, Juneteenth is seen as a day of celebration. Texas was the last Confederate State to have the proclamation announced, after the end of the American Civil War in April of that year. 2600Hz started honoring this day last year, and just recently the US Senate voted unanimously to declare it a holiday also. If you experience major operational emergency and support is required Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Monday, June 21st.
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