simonp22

October 15, 2019

Hi All,

Is there a way to prevent outbound calls on a device if it does not have a user assigned or a user logged in to it (through hotdesking). But calls are allowed if a user is assigned or a user has logged in through hotdesking?

September 16, 2019

Thankyou, I have chosen to use edit the inbound callflow and return a 480 response.

September 13, 2019

Not certain DIDs, all DIDs.

September 13, 2019

Hi there,

Searched the forums but couldn't find an answer so am posting here. Is there a way to easily restrict inbound calls to a particular kazoo account on the account level?

September 3, 2019

Hi,

Couldn't find anything in the docs and had a search on the forums but couldn't see anything...

Are there configurable settings for Call recording retention in Kazoo? i.e. Delete recordings if they are 3 months old or reach a certain size?

August 29, 2019

Hi @mc_ We are currently using 4.2-50.

We've done some further testing and media plays from the master account if I add it to a "Play media" node in a callflow. As follows:

{
               "data": {
                  "id": "ac1544069b777dc7df4eaa3e244dfa53/e2e6701e37b23d7ee549763f7d8510a6",
                  "endless_playback": false,
                  "terminators": [
                     "1",
                     "2",
                     "3",
                     "4",
                     "5",
                     "6",
                     "7",
                     "8",
                     "9",
                     "*",
                     "0",
                     "#"
                  ]
               },
               "module": "play",
               "children": {}
            }

But not if I put the same reference in a menu definition in data.media.greeting

We will try it on 4.3 to see if it works

August 27, 2019

Hi, @mc_ Have you any ideas?

August 6, 2019

Hi,

Also tried that yesterday with the preceding slash and got the following:

2019-08-05T10:25:10.426615+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_media_url:48(<0.12982.95>) lookup media url for /account%2Fca%2F22%2F586acf157026711a369233f6d2c1//ac1544069b777dc7df4eaa3e244dfa53/141c0020c0642bbccdaeba00c28c8179
2019-08-05T10:25:10.427446+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:243(<0.12982.95>) raw account id doesn't process '<<"ca/22/586acf157026711a369233f6d2c1">>'
2019-08-05T10:25:10.428272+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_media_file:68(<0.12982.95>) fetching attachment url for '<<"account%2Fca%2F/2%2F2/586acf157026711a369233f6d2c1">>' , '<<"ac1544069b777dc7df4eaa3e244dfa53">>', '<<"141c0020c0642bbccdaeba00c28c8179">>'
2019-08-05T10:25:10.429105+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kzs_util:83(<0.12982.95>) unknown type for database account%2Fca%2F/2%2F2/586acf157026711a369233f6d2c1
2019-08-05T10:25:10.429602+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:114(<0.12982.95>) stacktrace:
2019-08-05T10:25:10.434656+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:121(<0.12982.95>) st: kzs_util:db_classification/1 at (84)
2019-08-05T10:25:10.459945+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:121(<0.12982.95>) st: kzs_plan:get_dataplan/1 at (68)
2019-08-05T10:25:10.477266+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:121(<0.12982.95>) st: kzs_plan:plan/2 at (45)
2019-08-05T10:25:10.494397+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:121(<0.12982.95>) st: kz_datamgr:attachment_url/4 at (1095)
2019-08-05T10:25:10.511515+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:121(<0.12982.95>) st: kz_media_file:maybe_proxy/2 at (70)
2019-08-05T10:25:10.528779+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:121(<0.12982.95>) st: media_listener:handle_media_req/2 at (55)
2019-08-05T10:25:10.545937+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_media_file:72(<0.12982.95>) no attachment URL found
2019-08-05T10:25:10.546815+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|media_listener:147(<0.12982.95>) media stream URL:
2019-08-05T10:25:12.422576+01:00 kazoo-dev-1 2600hz[393]: |c2448444-3205-1238-4c8e-0242ac110004|kz_amqp_worker:898(<0.543.0>) req timeout for call_collect
2019-08-05T10:25:12.423505+01:00 kazoo-dev-1 2600hz[393]: |c2448444-3205-1238-4c8e-0242ac110004|ecallmgr_util:1303(<0.5274.51>) timeout when getting media url from amqp
2019-08-05T10:25:12.424365+01:00 kazoo-dev-1 2600hz[393]: |c2448444-3205-1238-4c8e-0242ac110004|ecallmgr_util:1165(<0.5274.51>) failed to get media path for /account%2Fca%2F22%2F586acf157026711a369233f6d2c1//ac1544069b777dc7df4eaa3e244dfa53/141c0020c0642bbccdaeba00c28c8179: timeout

August 5, 2019

HI, have managed to pull some logs of a couple of things I have tried so far.

For reference, the IDs relate as follows:

ac1544069b777dc7df4eaa3e244dfa53 - master account

ca22586acf157026711a369233f6d2c1 - sub account

141c0020c0642bbccdaeba00c28c8179 - media ID under the master account

Proof the media exists in the correct place

GET /v2/accounts/ac1544069b777dc7df4eaa3e244dfa53/media
{
   "page_size": 1,
   "data": [
      {
         "id": "141c0020c0642bbccdaeba00c28c8179",
         "name": "Inspirational Ideas",
         "media_source": "upload",
         "language": "en-us",
         "is_prompt": false
      }
   ],
   "status": "success"
}

Menu Referencing

GET /v2/accounts/ca22586acf157026711a369233f6d2c1/menus/76df8ec523c8a9b30665557e4cbb1805

{
   "data": {
      "name": "Test menu 2",
      "record_pin": "1234",
      "retries": 3,
      "suppress_media": false,
      "timeout": 10000,
      "interdigit_timeout": 2000,
      "max_extension_length": 4,
      "allow_record_from_offnet": true,
      "hunt": true,
      "media": {
         "exit_media": true,
         "greeting": "ac1544069b777dc7df4eaa3e244dfa53/141c0020c0642bbccdaeba00c28c8179",
         "invalid_media": true,
         "transfer_media": true
      },
      "id": "76df8ec523c8a9b30665557e4cbb1805"
   },
   "status": "success"
}

Logs when calling the menu


2019-08-05T09:44:43.161906+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_media_url:48(<0.23547.94>) lookup media url for /account%2Fca%2F22%2F5
86acf157026711a369233f6d2c1/ac1544069b777dc7df4eaa3e244dfa53/141c0020c0642bbccdaeba00c28c8179
2019-08-05T09:44:43.162730+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:243(<0.23547.94>) raw account id doesn't process '<<"ca/22/586acf157026711a369233f6d2c1">>'
2019-08-05T09:44:43.163552+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_media_file:68(<0.23547.94>) fetching attachment url for '<<"account%2Fca%2F/2%2F2/586acf157026711a369233f6d2c1">>' , '<<"ac1544069b777dc7df4eaa3e244dfa53">>', '<<"141c0020c0642bbccdaeba00c28c8179">>'
2019-08-05T09:44:43.164372+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kzs_util:83(<0.23547.94>) unknown type for database account%2Fca%2F/2%2F2/586acf157026711a369233f6d2c1
2019-08-05T09:44:43.165147+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:114(<0.23547.94>) stacktrace:
2019-08-05T09:44:43.178058+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:121(<0.23547.94>) st: kzs_util:db_classification/1 at (84)
2019-08-05T09:44:43.195081+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:121(<0.23547.94>) st: kzs_plan:get_dataplan/1 at (68)
2019-08-05T09:44:43.212294+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:121(<0.23547.94>) st: kzs_plan:plan/2 at (45)
2019-08-05T09:44:43.229812+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:121(<0.23547.94>) st: kz_datamgr:attachment_url/4 at (1095)
2019-08-05T09:44:43.247122+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:121(<0.23547.94>) st: kz_media_file:maybe_proxy/2 at (70)
2019-08-05T09:44:43.264174+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:121(<0.23547.94>) st: media_listener:handle_media_req/2 at (55)
2019-08-05T09:44:43.281600+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_media_file:72(<0.23547.94>) no attachment URL found
2019-08-05T09:44:43.282307+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|media_listener:147(<0.23547.94>) media stream URL:
2019-08-05T09:44:45.158544+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_amqp_worker:898(<0.489.0>) req timeout for call_collect
2019-08-05T09:44:45.159424+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_util:1303(<0.153.51>) timeout when getting media url from amqp
2019-08-05T09:44:45.160266+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_util:1165(<0.153.51>) failed to get media path for /account%2Fca%2F22%2F586acf157026711a369233f6d2c1/ac1544069b777dc7df4eaa3e244dfa53/141c0020c0642bbccdaeba00c28c8179: timeout
2019-08-05T09:44:45.161132+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_fs_channel:164(<0.153.51>) channel is not bridged
2019-08-05T09:44:45.165851+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_fs_channel:729(<0.192.51>) channel has ecallmgr ecallmgr@{DOMAIN_NAME} (we are ecallmgr@{DOMAIN_NAME})
2019-08-05T09:44:45.359488+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_util:157(<0.153.51>) execute on node freeswitch@{DOMAIN_NAME}(1b7b3066-3200-1238-4c8e-0242ac110004) kz_multiset(playback_terminators=#*0123456789): ok
2019-08-05T09:44:45.366259+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_call_events:690(<0.147.51>) publishing call event channel_execute_complete 'play(/account/ca/22/586acf157026711a369233f6d2c1/ac1544069b777dc7df4eaa3e244dfa53/141c0020c0642bbccdaeba00c28c8179)' result: file not found
2019-08-05T09:44:45.367171+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_amqp_channel:234(<0.481.0>) published to callevt(direct) exchange (routing key call.CHANNEL_EXECUTE_COMPLETE.1b7b3066-3200-1238-4c8e-0242ac110004) via <0.439.0>
2019-08-05T09:44:45.368014+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_amqp_worker:659(<0.481.0>) published message 1564994685345133 for <0.147.51>
2019-08-05T09:44:45.560315+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_util:157(<0.153.51>) execute on node freeswitch@{DOMAIN_NAME}(1b7b3066-3200-1238-4c8e-0242ac110004) playback(/account%2Fca%2F22%2F586acf157026711a369233f6d2c1/ac1544069b777dc7df4eaa3e244dfa53/141c0020c0642bbccdaeba00c28c8179): ok
2019-08-05T09:44:45.562073+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_call_control:589(<0.153.51>) play finished, checking for group-id/DTMF termination
2019-08-05T09:44:45.562935+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_call_control:615(<0.153.51>) media finished playing, advancing control queue

August 1, 2019

Thankyou for that, however I can still not seem to get it working.

I've tried `{ACCOUNT_ID}/{MEDIA_ID}` and `/{ACCOUNT_ID}/{MEDIA_ID}` after putting media under both master and reseller accounts, however all I am hearing is white noise on the line when I enter the menu.

I have confirmed that I can play each media through /accounts/{ACCOUNT_ID}/media/{MEDIA_ID}/raw successfully

Any ideas?

July 31, 2019

I also get the success code, but when I put the menu into a callflow and use it, the greeting doesn't play, I just hear whitenoise.

July 31, 2019

I think you misunderstood the question or didn't read the documentation I attached. I am trying to upload new system media that can be accessed by all accounts.

Quote
Kazoo provides some default system media files for common things like voicemail prompts. These are accessible via the media Crossbar endpoint as well, if your user has super duper admin privileges. To manipulate those resources, simply omit the /accounts/{ACCOUNT_ID} from the URI.

For example, to get a listing of all system media files:
curl -v -X GET -H "X-Auth-Token: {AUTH_TOKEN}" http://server.com:8000/v2/media

July 31, 2019

According to https://github.com/2600hz/kazoo/blob/master/applications/crossbar/doc/media.md You can PUT system media files at the endpoint

http://server.com:8000/v2/media

How do I reference these using crossbar from an account, say, when creating a menu and I want to use some system media as a menu greeting?

"data": {
      "name": "Test menu 2",
      "record_pin": "1234",
      "retries": 3,
      "suppress_media": false,
      "timeout": 10000,
      "interdigit_timeout": 2000,
      "max_extension_length": 4,
      "allow_record_from_offnet": true,
      "hunt": true,
      "media": {
         "exit_media": true,
         "greeting": "{SYSTEM_MEDIA_ID}",
         "invalid_media": true,
         "transfer_media": true
      },

The above doesn't work, what am I missing?

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simonp22

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