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HENDERSON, Nev., Sept. 21, 2023 /PRNewswire/ -- Kazoocon, 2600Hz's annual conference celebrating the Kazoo platform and all things cloud communications, is thrilled to announce that Jeffrey Ma will grace the stage as the featured keynote speaker at this year's conference. Jeffrey Ma, a trailblazing figure in the field of data analytics, is set to captivate attendees with his remarkable journey from the blackjack tables of Las Vegas to becoming a pioneering force in data-driven decision-making. Jeff Ma Jeffrey Ma's keynote address promises to be a highlight of Kazoocon, offering attendees unparalleled insights into the world of data analytics and the transformative power of data-driven strategies. As an industry luminary and acclaimed author, Ma's unique perspective will shed light on the intersection of data, innovation, and success. "We are truly excited to have Jeff Ma as our keynote speaker at Kazoocon," said Clint Mohs, Head of Marketing at 2600Hz. "His story is an inspiring testament to the potential of data-driven decision-making, and we believe our attendees will benefit immensely from his wisdom and experiences." Ma's journey began with the MIT Blackjack Team, where he and his colleagues used statistical analysis and predictive modeling to beat the odds in casinos. This experience became the basis for the best-selling book Bringing Down the House and the hit movie 21, both of which showcased Ma's extraordinary talent for harnessing data to gain a competitive edge. In his keynote address at Kazoocon, Jeffrey Ma will share his insights into the lessons learned from his blackjack adventures and how these principles can be applied to various industries, including technology, finance, and healthcare. Attendees can expect to gain valuable takeaways on data-driven decision-making, risk assessment, and innovation. Kazoocon will take place on October 23-25 at Palms in Las Vegas. Attendees can look forward to insightful sessions, hands-on workshops, and networking opportunities with industry peers. About 2600Hz: 2600Hz's award-winning cloud communications platform KAZOO modernizes how businesses provide communications services to their customers. With thoughtfully engineered tools built by leaders in the telecom industry, Kazoo offers feature-rich UCaaS, CPaaS, and CCaaS solutions. For developers building their own telephony apps, 2600Hz offers 300+ APIs and provides access to the building blocks of the platform. For more information, visit www.2600Hz.com. 2600Hz is a privately owned company with a distributed team worldwide. 2600Hz Contact: Clint Mohs Head of Marketing cmohs@2600hz.com SOURCE 2600hz, Inc.

This quarter our team has been hard at work preparing product updates and apps for Kazoocon. Be sure to secure your tickets and join us in Las Vegas! Partner Spotlight Did you know that agents typically spend close to 10 minutes on a single call? The agent then spends nearly the same amount of time documenting and classifying the calls, writing 100-word summaries, and completing other required actions in the company’s system of record. In this case, note-taking is approximately 50% of the total handle time. CPaaS Acceleration Alliance recently featured a game-changing innovation by Vinix and 2600Hz - one that could redefine how we handle note-taking during calls, saving both time and money. Mark Diaz, the CEO of Vinix, highlighted the challenge of taking notes during a live call. Listening and typing simultaneously is not only arduous but often results in critical information being missed. It's a skill that many call center agents struggle to master effectively. Recognizing this challenge, 2600Hz and Vinix joined forces to devise a groundbreaking solution tailored for outsourced call centers. This innovation harnesses the power of artificial intelligence to transform the note-taking process. By actively listening to conversations, this AI technology can transcribe and analyze spoken language while also gauging sentiment. The result? Precise and valuable notes generated mere seconds after the phone call concludes. Here's a quick rundown of what makes this development so exciting: ▶️It's available today: No long wait on this technology. It is ready today! ▶️ It's easy to deploy: It's designed for effortless integration. ▶️ It provides real benefits to enterprises: It offers tangible benefits to any call center, saving both time and money, while also improving customer experience. Don't miss out on this new AI technology. Vinix and 2600Hz's real-time call transcription and note-taking solution is set to revolutionize how we handle customer calls. Click here to see Diaz's full presentation. Marketing Updates It wouldn’t be a 2600Hz newsletter without some media and press updates. Here are a few highlights from Q3: The clock is ticking! Kazoocon will take place October 23rd-25th at the Palms in Las Vegas. This conference is all about pushing boundaries, having a blast, and creating lifelong connections. Secure your tickets today! A recent press release highlighted our impressive lineup of sponsors for Kazoocon 2023. We are proud sponsors of Cavell Summit | North America! Has cloud communication innovation plateaued? Patrick Sullivan, 2600Hz's Co-CEO, affirmed that the innovation cycle is accelerating. Read more about his response here. Sullivan writes a LinkedIn Article on the ups and downs of kiteboarding and startups. It's been a decade of knowledge, innovation, and connections. Take a trip down memory lane to understand the evolution of Kazoocon and what to expect at Kazoocon 2023! Stay tuned for more announcements and solutions coming soon. Remember to follow us on LinkedIn and Facebook.

From cooking with AI to examining the possibility of AI self-sabotage, this second quarter has left us pondering the limitless potential (and possibly self destruction) of AI. How will AI change the cloud communications market? Highlights From Q2 We're all buzzing about AI and automation in telecommunications, and the Call & Contact Center Expo in Las Vegas was right on par. Leading tech companies are excited about and see the positive, transformative potential of AI implementation within call centers. As participants, Team 2600Hz engaged with thought leaders and showcased the newest technologies in the CCaaS market. This is an exciting time in telecommunications, and we are thrilled to be trailblazing this new AI chapter in telecom! Recognizing our progress in pioneering AI, our groundbreaking work on KAZOO, and our easy-to-use desktop app, TMCnet, American Business Awards, and ChannelVision Magazine honored 2600Hz with several prestigious awards. TMCnet's UC Product of the Year recognized us for our "ingenuity and excellence in groundbreaking work on KAZOO” for two years running. Right on the heels of UC Product of the Year, American Business Awards awarded 2600Hz as Company of the Year in Telecommunications for the second consecutive year. Wrapping up Q2, Channel Vision Magazine honored us with not one but two awards: Top Innovation for Kazoo and End User Portal for comm.land! A huge congratulations to Team 2600Hz for their outstanding achievements! Marketing Updates It wouldn’t be a 2600Hz newsletter without some media and press updates. Here are a few highlights from Q2: Kazoocon is back! Kazoocon will take place October 23-25th at The Palms in Las Vegas. This conference is all about pushing boundaries, having a blast, and creating lifelong connections. Secure your tickets today! We are excited to announce the integration of several new devices from Vtech, Panasonic, and Avaya into its Advanced Provisioner application. In early spring, we were nominated as Channel Future's 2023's Top UCaaS Providers You Should Know. Thought leader Jon Arnold said that 2600Hz is a "UCaaS provider worth watching. 2600Hz’s cloud communications platform, Kazoo, offers UCaaS, CPaaS and CCaaS solutions." UC Today announced 2600Hz as a Top UC Platform Providers for 2023. In a two-part No Jitter article, Elka Popova interviewed Patrick Sullivan, asking him to asses the speed of innovation and the opportunities in the business communications market and to identify anything interesting and innovative in our platform. With our AI Team now in full force, Sullivan proactively discusses 2600Hz's approach to practicing ethical AI in his LinkedIn article. Have you noticed hyper growth in CPaaS? Here are five reasons why. Marketplace is Open for Business! Come check out ChatServ Text Messaging in our Marketplace app store. Send and receive SMS and MMS over your landline telephone number from your browser or email. This is an intuitive and easy-to-use texting platform. Do you need Network Analysis Tools developed by industry’s top analytics wizards at Reply Cloud? This app provides a Network assessment along with QoS monitoring and troubleshooting. Stay tuned for more announcements and solutions coming soon. Remember to follow us on LinkedIn and Facebook.

We can't believe it's already spring! And rest assured, this is the one piece of content this year that is not generated by ChatGPT! Highlights From Q1 We are thrilled to kick off the new year with the announcement of our AI Team! We are utilizing Generative AI to develop enhanced features and functionality for our existing products and services, such as auto-generated conference recaps, chatbots, and voicebots for level-1 support. By investing in AI technology, we are positioning ourselves as a leader in the industry and ensuring that we remain at the forefront of innovation. On the heels of launching our AI Team, we were awarded with TMCnet's Remote Work Pioneer Award. The award honors companies whose software and other solutions support the massive increase in remote working brought on by the Coronavirus Pandemic. “2600Hz is being honored for their achievement in bringing innovation and excellence to the market, while leveraging the latest technology trends,” said Rich Tehrani, CEO, TMC. We were also honored to receive TMCnet's IP Telephony Product of the Year two years running, and we are proud of our team for engineering and maintaining such a strong platform. “In the opinion of our judges and editorial team, KAZOO has proven to be among the best communications and technology solutions available on the market. I look forward to continued leadership from 2600Hz," said Rich Tehrani, CEO, TMC. This quarter has kept us busy with several conferences. Co-CEO and Co-Founder, Patrick Sullivan, recently attended Cloud Connections Alliance Florida, a conference for cloud industry leaders, and participated in a "Future of Platforms" panel alongside leaders from Cisco, Microsoft, and Alianza. Our new Vice President of International Sales, Ilian Hafouzov, attended leading European conferences, including MWC Barcelona, an event where technology, community, and commerce converge. And recently, Ilian attended Cloud Comms Summit London, where he participated in an interesting discussion on the current state of cloud communications and what the future holds for this technology. Marketing Updates It wouldn’t be a 2600Hz newsletter without some media and press updates. Here are a few highlights from Q1: What is 10DLC and how can you prepare? As the volume of SMS messaging has increased, so too have concerns about spam and fraudulent messages. To address these concerns, the Cellular Telecommunications Industry Association (CTIA) has introduced a new framework for SMS messaging known as 10DLC. Read our latest blog post to find out more about this new framework. We welcomed the new year with a new badge! G2, the largest and most trusted software marketplace, named us a high performer for winter 2023. With several 5-star reviews, we are expanding our platform into a larger market. Channel Futures featured 2600Hz as a Top CPaaS Provider, making special note of our comprehensive go-to-market approach and API-based enterprise communications. Patrick Sullivan, was recently on LinkedIn Live with Evan Kristel, discussing CPaaS, and how CX and CPaaS are intertwined. Read our latest company profile in ChannelVision Magazine. Excellent overview of our products! We're expanding our reach into global markets. Read our blog post on MWC Barcelona.

HENDERSON, Nev., Feb. 28, 2023 /PRNewswire/ -- 2600Hz, a leading cloud communications company, is excited to announce the establishment of a new team dedicated to the development of AI technology for the award-winning KAZOO platform. With the addition of this team, 2600Hz will continue to lead the way in innovative telecommunications solutions. Conference recap feature (TLDR) in action. The AI team is already implementing generative AI to develop enhanced features and functionality for the company's existing products and services, such as auto-generated conference recaps, chat bots, and voicebots for level-1 support. By leveraging AI, 2600Hz can provide service providers and telecom resellers with tools that will help them stand out in the market and future-proof their offering. "2600Hz has always been dedicated to creating bleeding-edge technologies for the cloud communications industry, and our new AI team exemplifies us redoubling on that effort," explained Patrick Sullivan, Co-Founder and Co-CEO of 2600Hz. "Generative AI really represents the type of landmark shift that we saw with the rollout of the internet in the 1990s -- companies that don't embrace AI won't be here in 10 years. We're excited to have some of the best AI engineers in the industry to give our customers easy to implement tools that leverage this exciting new technology." The use of AI technology in cloud communications is predicted to have a transformative effect on the industry. According to a recent report by Allied Research Group, AI in the telecommunications industry produced $1.2 billion in 2021 and is estimated to reach $38.8 billion by 2031. By investing in AI technology, 2600Hz is positioning itself as a leader in the industry and ensuring that it remains at the forefront of innovation. The company's commitment to providing cutting-edge solutions and exceptional customer service has already earned it a loyal following, and the addition of the AI team will only strengthen its position in the market. About 2600Hz: 2600Hz's cloud communications platform KAZOO modernizes how businesses provide communications services to their customers. With thoughtfully engineered tools built by leaders in the telecom industry, KAZOO offers feature-rich UCaaS, CPaaS, and CCaaS solutions. For developers building their own telephony apps, 2600Hz offers 300+ APIs and provides access to the building blocks of the platform. For more information, visit http://www.2600Hz.com. 2600Hz is a privately owned company with a distributed team worldwide. 2600Hz Contact: Clint Mohs Head of Marketing cmohs@2600hz.com (415) 886-7925 SOURCE 2600hz, Inc. https://www.prnewswire.com/news-releases/2600hz-launches-new-ai-team-to-transform-cloud-communications-services-301757093.html

The holidays are full of good cheer! A season of joy, giving, and gratitude! At 2600Hz, we're grateful for our furry co-workers. Here are a few of our furry friends, complete with their 2600Hz swag. Highlights From Q4 As the leaves started to change in early October, we were in full conference mode. Clint Mohs, our marketing head, was interviewed by Cavell's Senior Analyst, Patrick Watson on the latest market trends on Cavell's Cloud Conversations podcast prior to the Cloud Comms Summit. Watson and Mohs discussed the importance of integration capabilities and what US trends are going to impact service partners over the next 12 months. 2600Hz was honored to be a Gold Sponsor at another successful Cavell Cloud Comms Summit in Chicago. Our co-CEO Patrick Sullivan joined several other leading telecom companies in a panel discussion. And Clint Mohs, Head of Marketing, participated in a Fireside Chat with Matthew Townend, Director at Cavell Group. It was an outstanding conference. In October, we were recognized as one of the top 20 "SIP Trunking Solution Providers You Should Know" by Channel Futures. “2600Hz provides an open-source, scalable platform with customizable UCaaS, CPaaS, CCaaS, mobile and remote collaboration solutions,” Castanon said. Right on the heels of its rollout, our newest product, comm.land, was named the 2022 New Product of the Year in November by the Business Intelligence Group as part of their BIG Awards for Business. Congratulations to our incredible UCaaS team for innovating such an incredible product. Marketing Updates It wouldn’t be a 2600Hz newsletter without some media and press updates. Here are a few highlights from Q4: Clint Mohs, Head of Marketing, featured in UC Today, discussed the importance of bringing together the features that have historically been separate pillars. In September, we rolled out comm.land. Our newest desktop app unites all of 2600Hz telephony applications into one user interface so end users have all their communication tools in one place. Hot off the press! We are so excited to welcome Ilian Hafouzov as Vice President of International Sales at 2600Hz. Great news! KAZOO 5.1 is out of beta testing and is available. Why are CCaaS investments suddenly soaring? Read our latest blog post to find out why. A Few Friendly Reminders 2600Hz will be closed on Monday, December 26th for the holidays. If you experience a major operational emergency and support is required, please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com, and your ticket will be handled on the following business day. As a reminder, we are not scheduling upgrades or voluntary configurations changes December 12th-27th. That’s our update for now! Enjoy the holiday season and have a Happy New Year! We will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on LinkedIn, Twitter, and Facebook.

"Time flies when you are having fun. Can't believe it has already been 12 years. Since this photo: 1. We have 2 of the largest 3 enterprises in the world as our clients. 2. We have one of the top 3 largest North America wireless providers as our customer (and about to bring on a second). 3. We have customers and opensource users in 6 of the 7 continents. Still hoping to find someone in Antarctica that needs a distributed communication platform. 4. We have 90+ employees (still mostly engineers/product people). 5. We are still bootstrapped. Our passion is to bring all business communications together. We could never have done this without the amazing team members and our customers who believed in us. Excited to see where the next 12 years take 2600Hz." Patrick Sullivan, Co-founder and Co-CEO 2600Hz Highlights From Q3 We welcomed July with some exciting news! We were awarded the UC Product of the Year Award from TMC. CEO of TMC, Rich Tehrani, said, "Our judges were very impressed with the ingenuity and excellence displayed by 2600Hz in their groundbreaking work on KAZOO." We attribute this award to the dedicated work from our team members who are continually innovating and maintaining an incredible platform. Also in July, we announced that we'll be Gold Sponsor at the Cloud Comms Summit US taking place in October. Our Co-founder and Co-CEO, Patrick Sullivan, will be on a panel with representatives from Cisco, Microsoft, and RingCentral to offer some key tips to ensure service provider success. Clint Mohs, our Head of Marketing, will do a fireside chat with the Director at Cavell, Matthew Townend, about key industry trends. If you plan to attend the Cloud Comms Summit in October, please join us for both the panel and fireside chat, and come see us at our booth. We'll have some awesome swag to give away. In August, analyst Jon Arnold spoke with Sullivan to discuss the evolution of business in the past 5-10 years, focusing on building the communication foundation, combining comms elements company-wide, and explaining why we offer UCaaS and CCaaS together. Listen to the full podcast here. We wrapped up the 3rd quarter with a UC Today article introducing comm.land, our new end user portal that unifies the communications provider's solutions into one UI. This new portal will allow employees to maximize productivity and to unify all communications solutions. We are thrilled about this new UI, and we will keep you posted with updates. Marketing Updates It wouldn’t be a 2600Hz newsletter without some media and press updates. Here are a few highlights from Q3: We announced support of ALE devices. Our head of CPaaS, Emily Ransford, talked to UC Today about the latest marketplace developments from 2600Hz. We were excited to announce our Gold Sponsorship with Cavell Cloud Comms Summit US. Our Software Development Manager, Ashley Vernon, sat down with UC Today to introduce a new end user portal that unifies the communications provider’s solutions into one UI. Clint Mohs, Head of Marketing at 2600Hz joined Cavell Group Senior Analyst, Patrick Watson, to discuss the latest market trends. Excellent podcast! Recapping KAZOOcon, we focused our blog post on 3 great takeaways from this year's conference. We published a case study on our partnership with Xarios in improving call center analytics and reporting. That’s our update for now! We will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on LinkedIn, Twitter, and Facebook.