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WL: comm.io user guide View File This is an editable, MS Word version of our comm.io User Guide found HERE We recommend you: Check the online version link above for any updates and changes. Edits are made real-time online, less often to the download file. Swap out the 2600hz logo with yours Check the pagination / page breaks Save as a .pdf file with your personal branding If you have additions, edits, enhanced screenshots and/or suggestions for improving this document, please add them as a comment at the bottom of the web-based version using the link above. Submitter Emily R Submitted 07/13/2020 Category White Label User Guides  

Below is a running list of trigger calls that are supported in KAZOO for Zapier "zaplets". We will update this as new calls are enabled. call_ended call_received new_call_recording sms_received account_zone_change bill_reminder cnam_request customer_update denied_emergency_bridge deregister first_occurrence inbound_fax_error inbound_fax low_balance missed_call new_account new_user outbound_fax_error outbound_fax outbound_smtp_fax_error password_recovery port_cancel port_comment ported port_pending port_rejected port_request port_scheduled port_unconfirmed register service_added topup transaction voicemail_full voicemail_new voicemail_saved webhook Actions supported in SMS SMS action accepts for sending sms_send fax_send ringout SMS action accepts for receiving to from body View full File

To Do List, comm.io Below is a list of issues and feature requests logged. NOTE: The list is only a list, it does not represent any order or timeframe for completion. If you have new requests or issues not shown here, please add a comment below and/or send an email to feedback@2600hz.com. General Supporting Firefox when downloading comm.io app Helper text / Tool tip to show why a device is unregistered Add Linux / Ubuntu distribution White label enhancements - replace comm.io logo Support for Private Cloud and Global Infrastructure installations Add a changelog file Websockets for real-time events Video Conferences When disconnected due to internet issues, reconnection process looks for dialpad that isn't displayed Permissions for controls Disable "Kick" for Participants Ability to include attendees outside account (desktop access) Ability to add a text banner for video conferencing Webphone Show current call duration for calls on hold Add contact list access Support 3-way calling Release Notes Scheduled for next release: Bug fix: Webphone settings not being accessible Bug fix: fax filter with date picker Released in 1.0.18.4981: Tray icon enhancement: DND devices are collapsed DTMF Defect auto focus on keyboard input Conference Bug ending a conference before it fully initiates doesn't kick you out of the conference Released in 1.0.17.4736 Call History bug fixes Bug fix on webphone not resizing on incoming call failed Bug fix zoom-in shortcut Fix for race condition with webphone upon first install Pressing "enter" does not hang up an existing call On-going internal improvements to improve app performance Webphone is resizable Released in 1.0.16.4602 Hide menu for Windows OS Resize webphone for incoming calls Confirmation dialogue when exiting conferences Tray icon: Default Windows is white Bug fix for switching between dark/light themes on mac fixed Windows enhancements: When the user left-clicks the tray icon, the app is opened When the user clicks the app launcher and the app is running in the background, the app is opened Fix missing label on fax filter Update verbiage to improve UX when sending a fax to "fax in queue" Bug fix for updating last_seen on timestamp Released in 1.0.15.4178: Re-opening application on Windows shows the app rather than reopening the app a second time Stripping out non-numerical characters for input on dialpad On-going internal improvements to improve app performance Additional unit tests Internationalization for translation purposes Fax filter datepicker enhancements Fix if a user was created in callflows and does not have a number or extension assigned Dedicated keypress for opening webphone if comm.io is open and running. Windows: ctr+p Mac: cmd+p Please note, if comm.io is not open and is running in the background, this keypress will not work Conference caller-id with `no_user` is now replaced with Conference extension If webphone is hidden and I have a missed call or decline a call, hide webphone Released in 1.0.14.3407: Fax preview button downloads instead of preview Update behavior when user moves away from conference window then returns "TO" calls intermittently do not appear in Call History Bug: exiting screen-share in conference timer restarts main conference timer Added bandwidth and connectivity to conferences On-going internal improvements to app, including unit tests to improve app performance Windows tray icon now supports dark / light OS theme Released in 1.0.13.2973: Fax bug: caller_id_name missing in Header results in failed sent fax Exiting webphone window should ask the user, "End Call? Closing the window will end the current call and all calls on hold." Force manually check for an update Username is missing on comm.io device and displays as " 's comm.io Device" NOTE: any devices created BEFORE this fix, will not be corrected Released in 1.0.12.2730: Windows, app doesn't close as expected using Windows commands minimize / restore behavior using windows X button in dialog header Conference timer on conferences does not restart Bottom toolbar should sticky to bottom of the Conference page Green dialpad in webphone disappears causing unregistration, competing with other OS softphones Add log file for debugging purposes device icon for comm.io webphone showing as unregistered on Devices page and Devices widget, despite being registered Released in 1.0.11.2586: Disable autolaunch of comm.io from within the app once installed (as a checkbox in Settings) Add versioning information on Settings page (esp. for Windows users) Incoming call comes in with existing call causes odd behavior Enable ringtone option for incoming calls Focus on webphone dialpad Selecting row in call history dials TO, rather than FROM View full File

To download a .pdf, click on the link below: 2600Hz-Commio-Overview_24April20.pdf View full File