The Number Manager App is an essential component of any VoIP service, unifying sourcing, activation and management of DID resources across multiple providers. Purchase and manage a base set of phone numbers in a master account. From there, numbers can be distributed to accounts. When the numbers are no longer needed, they can be reclaimed easily and re-assigned to accounts at any time.

A sophisticated port-in tool allows you to port numbers into the system. It pre-validates number portability and splits numbers into appropriate orders as needed. Support for managing CNAM Database Updates, Inbound Caller ID Name lookups and Emergency 911 services are also provided.

Assign Spare Numbers and Numbers in Use

Provide each user with their unique direct-dial phone and extension number. You can find unassigned numbers within the Interface, or buy or port numbers in. Assign to any user purchased and unused numbers within the Spare Numbers tab.

Integrated Caller ID Management

Inbound Caller ID Name Lookups (CNAM Dips) is configurable on a per-number basis.

CNAM Line Information Database (LIDB) Update Tool

Allow users to update the United States LIDB using an intuitive, graphical interface. This sets the Caller ID Name for landline services.

To Purchase a Phone Number:

  1. Click on the "Spare Numbers Tab" tab of Number Manager, just above the dashboard.
  2. Within the "Spare Numbers" dashboard, click on the "Buy" button within the specific account.
  3. To purchase a new number, decide whether you would like a local, toll-free, or a vanity number.
  4. Search for an available number by city or area code. You can then decide what and how many numbers to purchase.
  5. Add one number or multiple and then click "Buy Numbers".
  6. The number will be added to the "Spare Numbers" tab, which you can then assign a number to a user.

Intuitive Porting

The built-in porting wizard guides you through simple and complex ports, including multi-carrier porting. Automatically break complex ports into multiple orders and manage them independently. Automatic Location Routing Number (LRN) lookups separate numbers according to the carrier, helping ensure that ports go smoothly.

To Port a Phone Number:

  1. Click on the "Spare Numbers Tab" tab of Number Manager, just above the dashboard.
  2. Within the "Spare Numbers" dashboard, click on the "Port" button within the specific account.
  3. To port a number, click on the "Start New Transfer (port)" button
  4. Type in one number or paste multiple numbers and select "Add."
  5. After you add the numbers you would like to port, you can new view the numbers to be ported, which will be split according to carrier. You will need to collect the user’s bill to show that they are the rightful owner of the number and download the "Letter of Authorization." Upload the "Phone Bill" and the "Letter of Authorization" signed by your user.
  6. Read and agree with the following and select "Next."
  7. Select the email address to notify when the transfer is complete, the date you would like number transferred, and complete the order. Add temporary numbers for users in case they would like to have an active line during the porting process.
  8. The number will be added to the "Spare Numbers" tab, which you will need to assign a number to the user.

Assign Spare Numbers and Numbers in Use

Provide each user with their unique direct-dial phone and extension numbers. You can find unassigned numbers within the Interface, or buy or port numbers in. Assign to any user purchased and unused numbers within the Spare Numbers tab.

Assign Numbers to a User:

  1. Click on the "Spare Numbers Tab" tab of Number Manager, just above the dashboard.
  2. Within the "Spare Numbers Tab" tab, click on the Numbers checkbox within for the specific user. Select "Move To."
  3. A drop down will appear with a search bar at the top. Select the user you’d like to move the number to.
  4. Confirm "Move Number" and you are all set.

To Move Numbers Across Accounts:

  1. From the Number Manager homepage, click on a number in your current account that you would like to move.
  2. Click on the Move To link
  3. A Search Bar should appear with a drop down. Click on the Account in the dropdown or enter the Account name.
  4. Click on the "Move Number(s)" button
  5. In the Number Manager homepage, look for the number you just moved under the account you previously selected.

Integrated Caller ID Management

Inbound Caller ID Name Lookups (CNAM Dips) is configurable on a per-number basis.

CNAM Line Information Database (LIDB) Update Tool

Allow users to update the United States LIDB using an intuitive, graphical interface. This sets the Caller ID Name for landline services.

To Manage Inbound & Outbound Caller ID:

  1. Click on the "Numbers in use" tab in Number Manager, then click on the cog icon and the Caller-ID option will drop down.
  2. Click on the Caller-ID option.
  3. Type in a name for the Outbound Caller ID and toggle on the Inbound caller ID, then click on "Save Changes".
  4. Click "OK" on the confirmation popup.

To Manage E911:

  1. Click on the "Numbers in use" tab in Number Manager, and then click on the cog icon and the E911 option will drop down.
  2. Click on the "E911" option.
  3. Fill in the Zip Code and the Street address (line 2 is optional), then click on "ADD".
  4. Click "OK" on the confirmation popup.