Rick Guyton Posted July 12, 2018 Report Share Posted July 12, 2018 Hi all! I finally made the leap and put my personal phone onto 2600hz mobile. Anyone know how I might be able to differentiate calls that route in via my office number as opposed to my personal cell number? Previously, I'd had a "cellular device" that simply used the office caller ID. But I can't quite do that... Link to comment Share on other sites More sharing options...
Logicwrath Posted July 12, 2018 Report Share Posted July 12, 2018 Are you not able to pre-pend anything to the caller ID name on mobile? I suspect you tried that first thing but I am curious. Link to comment Share on other sites More sharing options...
Rick Guyton Posted July 12, 2018 Author Report Share Posted July 12, 2018 11 minutes ago, Logicwrath said: Are you not able to pre-pend anything to the caller ID name on mobile? I suspect you tried that first thing but I am curious. Well CallerID doesn't come through to the cell. I'd considered adding a callerid number prefix. But, even after dis-associating the phone from my user in SmartPBX, I can't create a call flow for my personal number. ADV callflows says there's another callfow with that number already. Tempted to just delete that callflow via API, but not quite sure what that'd do on the 2600hz side... Link to comment Share on other sites More sharing options...
Logicwrath Posted July 12, 2018 Report Share Posted July 12, 2018 I wonder if it is possible to turn on inbound CNAM with the API for the mobile number. Link to comment Share on other sites More sharing options...
tomas_ Posted July 19, 2018 Report Share Posted July 19, 2018 This seems to be the same as I've posted about before? Link to comment Share on other sites More sharing options...
Rick Guyton Posted July 23, 2018 Author Report Share Posted July 23, 2018 On 7/19/2018 at 2:29 PM, tomas_ said: This seems to be the same as I've posted about before? Hrm, maybe. I think in that post you are talking about "mobile devices" as in a call forwarding device. I'm talking about the 2600hz MVNO service. Link to comment Share on other sites More sharing options...
tomas_ Posted July 27, 2018 Report Share Posted July 27, 2018 OK, I see. I'm not familiar with the 2600hz MVNO, however we're using another MVNO. I think this issue is the same with MVNO and the "normal" call forwarding device, isn't the outbound CallerID handled the same way? The solution for us would be a feature to set an outbound CallerID in the ring groups. Maybe not very hard to fix...for those who knows how to do it Link to comment Share on other sites More sharing options...
esoare Posted December 23, 2018 Report Share Posted December 23, 2018 @Rick Guyton This isn't out of the box. But I have pondered this problem also. (same boat your in, but I scrub the poop deck, versus looking at charts "writing scripts" in the captain's cabin like you) What if somehow you were told a call came into the business. (Pivot or webhook or other thingy) Then using API, SMS your phone a text "Business" Phone is ringing to the Caller, but the system actually waits 5 seconds so you get the text and be ready for the call. (Maybe Pivot would provide the 5 second delay?) Then Call actually rings your 2600hz mobile phone, and you are aware that it is a business call... Just thoughts. Don't know if it's feasible. esoare p.s. Ideally, we'd have an APP (android or iphone) with Pusher (or whatever) that would identify the call to the cell before the cell phone rings. Link to comment Share on other sites More sharing options...
tomas_ Posted December 23, 2018 Report Share Posted December 23, 2018 Our Android and iOS app actually has this feature also It's using native Google and Apple Push functionality (via OneSignal), sending a push notice before the mobile rings (initiated by Kazoo webhook Channel Create). It shows who's calling and which number was called etc. However it's not sent until Kazoo trying to ring the device, so a delay in Kazoo wouldn't send the Push earlier (however we can modify the push sending mechanism to trigger when Kazoo rings a user instead). Link to comment Share on other sites More sharing options...
esoare Posted December 24, 2018 Report Share Posted December 24, 2018 @tomas_ Change it to the user in my opinion. In the U.S.A. Sprint doesn't allow voice and data at the same time. If a call to the User's cell phone happens, before the data gets to the app, then the app won't get updated. It's a Sprint technology thing. Very frustrating, but, something that I live with. esoare Link to comment Share on other sites More sharing options...
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