Jump to content

Call record length on a menu


Jack Noe
 Share

Recommended Posts

Hi.

We have a customer who wants to record a menu, that is 12 minutes long.

Wants to call in to the menu, dial the record prompt pin, and record for 12 minutes.

The current settings doesnt allow more than 7 minutes about, it stops after 7 minutes.

 

Any idea how to record a longer greeting over the phone?

 

Thanks 

Link to comment
Share on other sites

This may be one of those opportunities to help your customer by telling them what not to do. I can't imagine spending 12 minutes listening to a list of food items to find out whether my local restaurant offers pork lo mein or just chicken, beef, and shrimp. I'm sure there's a way to rewrite/restructure this solution so that it's more end user-friendly (for example, splitting it up into logical subsections accessible via a top-level menu).

 

12 minutes is punishing for the end users as well as the person who has to do the recording in a single take.

Link to comment
Share on other sites

I do not see any recording timeout settings in the menu schema.  You may need to record this on a PC, convert to mp3 < 5 MB and upload manually to a menu.  If this is something he needs to do constantly you may need to train him on updating the call flow in advanced callflows or create a script that patches the call flow with the new recordings using something like curl.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...