rdg154 Posted September 4, 2018 Report Share Posted September 4, 2018 Does this offer the ability to announce to the caller the position they are in the queue? I am considering using this on the shared/hosted platform. Link to comment Share on other sites More sharing options...
2600Hz Employees Mark Magnusson Posted September 4, 2018 2600Hz Employees Report Share Posted September 4, 2018 That ability will be included in the upcoming Call Center Pro app. Link to comment Share on other sites More sharing options...
rdg154 Posted September 4, 2018 Author Report Share Posted September 4, 2018 24 minutes ago, Mark Magnusson said: That ability will be included in the upcoming Call Center Pro app. When will this be released? Link to comment Share on other sites More sharing options...
Ricardo Posted September 5, 2018 Report Share Posted September 5, 2018 rdg have you tried to implement the queue and managed to exclude an agent that is already in the lie with a client? we are currently experiencing an issue where an agent is answering a call from the queue and when another call gets in, all users experience a ringing, including the one that is on the line at the moment Link to comment Share on other sites More sharing options...
2600Hz Employees Mark Magnusson Posted September 5, 2018 2600Hz Employees Report Share Posted September 5, 2018 16 hours ago, rdg154 said: When will this be released? We are targeting a January / February timeframe for the release at this time. Link to comment Share on other sites More sharing options...
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