Jareford Posted February 4, 2019 Report Share Posted February 4, 2019 Hello, we are experiencing an issue with conference calling that is only allowing 2 users to be connected to the conference line and then every other user beyond that is getting a busy signal. We have tried increasing the number of inbound and outbound trunks but the limit is still stuck at two. Any ideas? Thanks, Jacob Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted February 4, 2019 Report Share Posted February 4, 2019 Does the account have enough trunks allocated to it? Link to comment Share on other sites More sharing options...
daddio211 Posted February 4, 2019 Report Share Posted February 4, 2019 I suspect you're using Polycom phones, and that's a limitation of the device itself. I know Grandstream allows 5 parties plus yourself for a total of 6 participants. Link to comment Share on other sites More sharing options...
Jareford Posted February 4, 2019 Author Report Share Posted February 4, 2019 8 minutes ago, Karl Stallknecht said: Does the account have enough trunks allocated to it? Yes, inbound, two-way and outbound have been configured to 10. Thanks Link to comment Share on other sites More sharing options...
FASTDEVICE Posted February 4, 2019 Report Share Posted February 4, 2019 Apart from trunks, if you are using the API, there is a parameter called "max_participants." Perhaps you limited the number by using this parameter? https://github.com/2600hz/kazoo/blob/master/applications/crossbar/doc/conference.md Link to comment Share on other sites More sharing options...
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