Low Volume

[Jack Noe]

Hi all.

I have a customer with few phones VVX 300 and Cisco 504G

All have low volume on the other end, the receiver's end.

The volume is set for normal, but the volume is still low, when talking on speaker or thru the receiver.

Did anybody have such an issue, is it a setting in a router that can cause low volume, when calling out.

 

[Baze]

Hey Jack - the router definitely wouldn't affect things.  There are a number of things I know we've seen here, but specifically you might look at your phone configs and see if you can increase the "handset volume" which makes the phones transmit a louder stream.  Pretty much every model of phone will have that.  Obviously the speaker or handset volume on the receiving end should be checked to see if they have their volume up.  If it keeps resetting to a medium volume, there are settings usually to allow for "fixing" the default volume to be higher or to remember the last setting.  

Here is the setting we use to set the microphone gain (volume) of the phones for Polycom:

voice.gain.tx.digital.handset

Here are our Polycom settings to make sure the volume settings remember the last settings:

    voice.volume.persist.handset="1"
    voice.volume.persist.headset="1"
    voice.volume.persist.handsfree="1"
    voice.volume.persist.usb.handsfree="1"
    voice.volume.persist.usbHeadset="1"