Rick Guyton Posted April 23, 2019 Report Share Posted April 23, 2019 My clients are complaining about receiving this error today. Anyone know why this started popping up and how to disable it? Link to comment Share on other sites More sharing options...
Logicwrath Posted April 23, 2019 Report Share Posted April 23, 2019 I would also like to disable this notification. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted April 23, 2019 Report Share Posted April 23, 2019 Ditto Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted April 23, 2019 Administrators Report Share Posted April 23, 2019 Checking into this! Link to comment Share on other sites More sharing options...
2600Hz Employees ... Posted April 24, 2019 2600Hz Employees Report Share Posted April 24, 2019 I believe one way to disable such notifications would be to turn the threshold alerts off: Control Center > Usage Charges > Add Credit > Threshold Alerts > toggle "Turn on Threshold Alerts" off Link to comment Share on other sites More sharing options...
Rick Guyton Posted April 24, 2019 Author Report Share Posted April 24, 2019 22 hours ago, azefiel said: I believe one way to disable such notifications would be to turn the threshold alerts off: Control Center > Usage Charges > Add Credit > Threshold Alerts > toggle "Turn on Threshold Alerts" off This only works for the logged in user. I changed this setting and my clients still see the notification. Link to comment Share on other sites More sharing options...
2600Hz Employees ... Posted April 25, 2019 2600Hz Employees Report Share Posted April 25, 2019 Correct, this toggle only impacts the current account you are logged into. Link to comment Share on other sites More sharing options...
Rick Guyton Posted April 25, 2019 Author Report Share Posted April 25, 2019 3 minutes ago, azefiel said: Correct, this toggle only impacts the current account you are logged into. Maybe were not on the same wavelength here? All of my clients that log into the portal are getting notifications that their account is underfunded. This needs to be corrected as soon as humanly possible across all accounts. Not individual ones. Link to comment Share on other sites More sharing options...
2600Hz Employees ... Posted April 25, 2019 2600Hz Employees Report Share Posted April 25, 2019 Roger that, your complaint was reported to our backend team and a fix in the form of a system config flag to control this feature will come around soon (I didn't get a hard time line though). Link to comment Share on other sites More sharing options...
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