Jack Noe Posted January 14, 2020 Report Share Posted January 14, 2020 Hi all! I set up distinctive ring tone, in a callflow and after that there is a route to a queue The problem is the queue will not recognize the alert info. Does anyone has this experience ? Link to comment Share on other sites More sharing options...
Mehrdad Posted January 15, 2020 Report Share Posted January 15, 2020 Hi Jack. can you explain more? you have problem with callflows or queue? Link to comment Share on other sites More sharing options...
Jack Noe Posted January 15, 2020 Author Report Share Posted January 15, 2020 Thanks I have a callow that starts with a distinctive ring tone, it then goes to a queue. The phones in the queue dont follow the alert info, looks like it doesnt pass thru Link to comment Share on other sites More sharing options...
Mehrdad Posted January 15, 2020 Report Share Posted January 15, 2020 I think this is related to Qubicle queue, check the Media and Quebicle API. Link to comment Share on other sites More sharing options...
2600Hz Employees Mark Magnusson Posted January 15, 2020 2600Hz Employees Report Share Posted January 15, 2020 That is not currently supported. We are in the process of designing updates around distinctive ring, and when that is complete this will be possible. Link to comment Share on other sites More sharing options...
Recommended Posts