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Can't record lunch greeting- not prompted to enter pin?


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New to Kazoo, doing demo.

I am trying to record a greeting during lunch hours.  The instructions read:

  1. Pick up a phone registered in this account.
  2. Dial your office main number.
  3. Enter this PIN when prompted: xxxx

However, when I call in, I am never prompted to enter a pin.

Help?

Thanks!

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Do you have time of day conditions set? I think the system has to be in the mode that you want to record for that method to work. Example the system would need to be in lunch mode and then calling the main number and using the pin should work. I ran into this when we had two separate auto attendants setup for day and after hours. We had to be in day mode to record day and night to record night. We ended up just setting up a vm box a user could call into and leave the greeting in and have it email is the wav file and upload to the auto attendant in the GUI to make it easier for changes. 

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