Can't create callflow from main number?

[Login]

If I try and create a callflow using our main number, it just says the number is already in use.  How can you make a callflow for your main line?? (not using the SmartPBX, but by using the Advanced Callflow app).

Thanks!

[mc_]

I suspect you need to find out what is using the number, no? The number should have a "used_by" attribute that can hint at it. Or search your callflows. Did SmartPBX get opened on the account and auto-create them and you don't realize it?

[Login]

For the main line to our office, I have the SmartPBX set for after hours to "Incoming call -> Groups -> vm" . But I don't want this, I want more options and was advised to build a call flow in Advanced Callflow.

[safarov]

To create  and use advanced callflow
1) need create new callflow with  any number ("1111" as example);
2) mark callflow as can used for main (in callflow application);
3) in smart PBX you can now select advanced callflow.

[Rus Yates-Aylott]

The correct way is to create a bespoke callflow using an 'extension' number. This does not need to be a number. It can be a random tesxt string.

On the bar at the top click on the little edit icon (where you can name the callflow)

Next, check the box that says 'Make this callflow available to the Main Number'

Now go ahead and create/save your callflow.

 

Back on SmartPBX, navigate to Main Number Incoming Call Routing. You will now see a 4th routing option where you can select your bespoke callflow.