Ring groups

[abuzooz]

Hi All

We face the following issue with ring groups, when we define a ring group with 2 users for example, and we receive 4 inbound calls at the same time, the 4 calls will be shown as pop-ups on the soft-phone of all agents even if the agent is already ringing or in a call! we were expecting that ring groups will behave same as ring groups in Freeswitch, i.e. if a member where busy (ringing) or in a call, to keep the caller (inbound call) on hold until one of the agents in this ring group is free, then his device will ring, something similar to Queue behaviour

Is this doable or am I doing something wrong in my Kazoo setup?

P.S. we use Kazoo version 4.3

Thanks

[Karl Stallknecht]

Hi Abuzooz,

 

That is the expected behavior of a ring group. What you're describing is a call queue.

[abuzooz]

Thank you @Karl Stallknecht , OK sounds fair. maybe If I can enable call waiting on user level a lot of this behavior will be enhanced, as we face the same when a user receive 4 concurrent inbound calls, his screen is covered with requests.

Is it an option to enable/disable call waiting on user level?  

 

[Karl Stallknecht]

I believe call waiting is controlled on the device itself in most cases, but if you turn it off and all users are on another call, then you'll end up missing the call entirely as it won't put the caller on hold or anything since call waiting is disabled, it will just move onto the next element in the call flow.

[abuzooz]

@Karl Stallknecht I agree, but do you know how to enable/disable it using Kazoo API or configuration? as by default it is on, but I want to give my customers an option to set it on or off.

 

Much apprecaited.

[Karl Stallknecht]

As far as I know, this is not possible, but I could be wrong.