Unable to Add Agents into ACDC Queue

[naveed6865]

Hello

I am having issue in adding agents into particluar queue. I have added the acdc queue using API call and its working fine. But when i add agents using roster API call, it shows its added into database but when we checked agent status, we get following error

 

19:44:53.694 [error] |0000000000|Undefined:Undefined(emulator) Error in process <0.17176.148> on node 'kazoo_apps@kazoodevnew.xyz.co' with exit value:
{terminated,[{io,format,[<44109.47.0>,"  Supervisor: ~p\n",[<0.14160.148>]],[]},{acdc_agent_sup,status,1,[{file,"src/acdc_agent_sup.erl"},{line,57}]},{lists,foreach,2,[{file,"lists.erl"},{line,1338}]}]}

Following is the command executed to check agent status

sup acdc_agent_maintenance status

Moreover when we add new agent using sup command and login to queue, only the last one will be shown in the status, the first added agents dont show in the acdc queue. Please advise.

Regards

Naveed

[fmateo05]

Check out  This link .

[naveed6865]

Hi @fmateo05

Thanks for the reply, But unfortunately that link dont give any solution for my issue, Its just sales talks. 

Regards

Naveed