Jump to content
KAZOOcon: hackathon signup and details here! ×

Call Center Pro - Routing


Jack Noe

Recommended Posts

Hi All.

We have a customer requesting us, to have the call center start with user A, and only if user A is busy the call should start with the rest of the users.

 

So in other words,  the  main receptionist should always have  priority to receive the calls, and only if on call, should the calls route to user B.

 

Is this possible ?

 

Edited by Jack Noe (see edit history)
Link to comment
Share on other sites

×
×
  • Create New...