Jack Noe Posted November 17, 2020 Report Share Posted November 17, 2020 (edited) Hi All. We have a customer requesting us, to have the call center start with user A, and only if user A is busy the call should start with the rest of the users. So in other words, the main receptionist should always have priority to receive the calls, and only if on call, should the calls route to user B. Is this possible ? Edited November 18, 2020 by Jack Noe (see edit history) Link to comment Share on other sites More sharing options...
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