J. Klein Posted March 2, 2021 Report Share Posted March 2, 2021 Hi, Is there a feature or a work around to add the possibility to "Escape" voice mail? For example: The call flow routes the call to ext. 1001, while at the voice mail greeting press "0" to escape and get back to the main menu or to another ext. Thanks! Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 2, 2021 Report Share Posted March 2, 2021 (edited) Here is the official response from support: +++++++++++++++++ All accounts can setup a callflow of “0” and users can push 0 from any voicemail and it will ring that extension. It is system-wide, it can’t be configured on a per mailbox basis, but it would allow someone to “get out” of voicemail and go back to, say, a main menu if 0 was configured as a main menu. SmartPBX always adds extension 0 automatically if you are using that application, so this would already be setup in that case. If a given account is not using SmartPBX, they would have to build an extension 0 in Advanced Callflows. +++++++++++++++++ Edited March 2, 2021 by Karl Stallknecht (see edit history) Link to comment Share on other sites More sharing options...
J. Klein Posted March 3, 2021 Author Report Share Posted March 3, 2021 Oh wow! going to test it. Thank you so much. Link to comment Share on other sites More sharing options...
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