Jump to content
2600Hz Community

Voice mail escape

Recommended Posts

Is there a feature  or a work around to add the possibility to "Escape"  voice mail?

For example: The call flow routes the call to ext. 1001, while at the voice mail greeting press "0" to escape and get back to the main menu or to another ext.


Link to comment
Share on other sites

Here is the official response from support:



All accounts can setup a callflow of “0” and users can push 0 from any voicemail and it will ring that extension. It is system-wide, it can’t be configured on a per mailbox basis, but it would allow someone to “get out” of voicemail and go back to, say, a main menu if 0 was configured as a main menu. SmartPBX always adds extension 0 automatically if you are using that application, so this would already be setup in that case. If a given account is not using SmartPBX, they would have to build an extension 0 in Advanced Callflows.



Edited by Karl Stallknecht (see edit history)
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...