CrazyTux Posted March 16, 2021 Report Share Posted March 16, 2021 The MOS score is an industry standard score that identifies the quality of the audio in a call. It stands for Mean Operating Score and can be found in SmartPBX call logs. If one of your accounts is experiencing call quality issues, a first step to troubleshoot the issue is to find the MOS score (call quality) for the call in question. To trace the score for each call, Go to the SmartPBX Dashboard for the Account in question. Select Call Logs from the left menu Select the Call time and date field of the call you want to review. The “additional information”, namely a breakdown of the call legs will display. Select the leg in question, and click on the gear for Technical Details in the Actions column. Using your CMD-F function on your keyboard search for "mos". You should see something like the line below:NOTE: The quality score is set from 1 to 5, where 5 is considered in-person talking. The standard quality for telephone calls range from 3.5 to 4.2. If the score documented in these logs is very low, collect a sample of these calls to see if there's a pattern around where they originate or end. Link to comment Share on other sites More sharing options...
tomas_ Posted July 14, 2021 Report Share Posted July 14, 2021 Hi! I can't find this. Isn't it available in open source installs? Br - Tomas Link to comment Share on other sites More sharing options...
Joseph Watson Posted August 25, 2021 Report Share Posted August 25, 2021 This is a feature of Freeswitch, and should be enabled there. Link to comment Share on other sites More sharing options...
nick Posted November 25, 2021 Report Share Posted November 25, 2021 Hi I have enabled RTCP in FS, it is working fine however variable_rtp_audio_in_xxxx are not shown in Kazoo call logs. What else need to be enabled in order those variables to be seen by Kazoo? Thank you Link to comment Share on other sites More sharing options...
Greg Posted March 29, 2022 Report Share Posted March 29, 2022 Wondering if anyone else has got this working as well ? Link to comment Share on other sites More sharing options...
RuhNet Posted January 20 Report Share Posted January 20 Bump Link to comment Share on other sites More sharing options...
Skunkbeard Posted April 12 Report Share Posted April 12 I did ctrl+f to find "mos" and it didn't find it. But if you find this area and expand "inbound" and or "outbound" it will have MOS score in there. Link to comment Share on other sites More sharing options...
Greg Posted April 12 Report Share Posted April 12 I did some research on this a while back and it seems like there is some FreeSwitch config that needs to be added or changed but I ran out of time and haven't gone back to this yet. Link to comment Share on other sites More sharing options...
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