Logicwrath Posted October 13, 2021 Report Share Posted October 13, 2021 When assigning a DID to a user, SmartPBX is deciding to disable a previously set caller-id number. This is frustrating and creates extra work. Please don't remove my previously set caller-id without asking. I would prefer this did not happen. Link to comment Share on other sites More sharing options...
2600Hz Employees Bret Truchan Posted October 14, 2021 2600Hz Employees Report Share Posted October 14, 2021 Hello @Logicwrath, Let me see if I understand what you're requesting. Are these the steps that you're taking? assign a number to a user enable caller ID (by default selects the one number assigned to user) assign a second number to user (still uses the originally set caller id of first assigned number) unassign the first number assigned to a user that was set as caller ID << Was this part of your process? We would expect this behavior if you unassigned the original DID from the user, but not if you simply add a new DID to the user. Please let me know if I'm on the right track. In either case, we'll try to help! Link to comment Share on other sites More sharing options...
Logicwrath Posted October 14, 2021 Author Report Share Posted October 14, 2021 We set a caller-id manually on a user in advanced call flows or through the API. We need to do this when we are onboarding users and we don't have the phone numbers ported into the system yet. Next, I go to assign some temporary DID's to users in Smart PBX. Smart PBX shows the message I pasted above and then removes our manually setup caller-id. I then have to go back in and set the caller-id again after I assign the DID. Link to comment Share on other sites More sharing options...
2600Hz Employees Bret Truchan Posted October 14, 2021 2600Hz Employees Report Share Posted October 14, 2021 Thanks for the clarification. I'll try to get some answers for you. Link to comment Share on other sites More sharing options...
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