Logicwrath Posted March 23, 2016 Report Share Posted March 23, 2016 We are still getting low balance email notifications on accounts that do not have the following checkbox activated/selected:"Allow customers to make per-minute calls that go over the above limit, and bill them the per-minute cost of the call"The low-balance emails will end up creating service tickets that I will need to close out every day, and the per-minute. Is there another way to flag an account to not allow any per-minute calling so we do not get the email notice on accounts that are not specifically setup for per-minute calling?I assume if I enter credit into the account it could get consumed if they max out their trunks. Conversely, if I do not add any credit I get a daily email for all accounts.The bottom line is for most of our accounts we will be sticking to the trunk limits we select and will not want to get an email about low-balance. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 23, 2016 Report Share Posted March 23, 2016 We get one of these emails every time we setup a new account, but then we don't get any more after that....odd. Link to comment Share on other sites More sharing options...
Logicwrath Posted March 23, 2016 Author Report Share Posted March 23, 2016 OK, maybe that will be my experience too then. I just don't want to be getting them every day. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 24, 2016 Report Share Posted March 24, 2016 Never mind, I jinxed it!! We just received one of these emails last night at random, but only for 1 account. Link to comment Share on other sites More sharing options...
Marie Posted February 1, 2017 Report Share Posted February 1, 2017 We are receiving many (30+) email notices of accounts running out of credit, however these accounts do have existing credit with good credit balances. Email Example:The account "ABC" has less than $5.00 of credit remaining.Current Balance: $50.00If the account runs out of credit it will not be able to make or receive per-minute calls.Same thing occurred on Jan 1, 2017 and now, on Jan 31, 2017.Looks like we can safely ignore these email notices. Will this be addressed? Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted February 1, 2017 Report Share Posted February 1, 2017 We're having the same problem, except the "current balance" listed on the emails is showing $0 even though the accounts may have $100+ of credit. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted February 1, 2017 Report Share Posted February 1, 2017 Actually, I noticed several accounts showed $0 of credit in the UI. I ran a reseller report and it listed much more credit, and after logging out/back into Monster now I'm seeing the credit again... Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted February 1, 2017 Administrators Report Share Posted February 1, 2017 There is an issue where, at the first of the month, the system erroneously sends those because the balance hasn't been carried over from the previous month to the new month. Please ignore those if they are on the 1st of the month. They should not have any impact. Link to comment Share on other sites More sharing options...
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