Rick Guyton Posted February 11, 2016 Report Share Posted February 11, 2016 Has anyone generated a simple Word/PDF format training doc for end-user admin of SmartPBX? I was thinking about making one off of the user manuals off of here. But I thought I'd ask if anyone else had already done it if they'd mind sharing. Thanks!! Link to comment Share on other sites More sharing options...
jennifer Posted May 12, 2016 Report Share Posted May 12, 2016 Have you come up with anything for this yet? I have been trying to get my team to create something like this as well. I love documentation - you can never have too much of it! Link to comment Share on other sites More sharing options...
Rick Guyton Posted May 12, 2016 Author Report Share Posted May 12, 2016 Le sigh, no... Most of our users just call us and have us do all the things anyhow. Kind of feels like a waste for us by ourselves. I'd love to have it for my more self-motivated users though. Link to comment Share on other sites More sharing options...
jennifer Posted May 12, 2016 Report Share Posted May 12, 2016 Same with us, but there are some customers that actually want to be more self-sufficient :) Link to comment Share on other sites More sharing options...
esoare Posted May 12, 2016 Report Share Posted May 12, 2016 I have clients that the admin is "IT", I end up doing hands on training, and they "poke" around... Other clients will always call me... = Different prices for different clients. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 12, 2016 Report Share Posted May 12, 2016 We have brief documentation for the basics, but for most things we just tell people to call us. Our entire business model is selling to people who aren't capable of managing the phones themselves haha. Link to comment Share on other sites More sharing options...
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