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BLF for Parked Calls on Polycom Phones


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On the Polycom VVX series phones, BLF keys for parking spots will still cause the phone to display "incoming call" on the screen if a call is in any of the parking spots. This is confusing to end users. This behavior was previously present on Polycom SoundPoint IP series phones as well, but was resolved about a month ago when you released a new update.
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When setting to automata, you can't tell what the caller ID is since the screen goes back to the home screen. The BLF key will light up, but that is it. This behavior holds true for both the SoundPoint IP and VVX phones.

When setting to normal, the VVX series phones will say incoming call on the entire screen. The SoundPoint IP phones will say something else (can't remember entirely) that is clearly not an incoming call, and that box will show the caller ID.
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  • 1 month later...
The reason it shows an incoming call by default is in case you want to do a park orbit subscribe. Then the function key behaves as if multiple incoming calls are coming in, even though in reality they are parked. This allows you to press and hold the function key and it will list all calls on that orbit and allow you to pick one up. See this doc starting at the bottom of page 10: http://support.polycom.com/global/documents/support/technical/products/voice/Static_BLF_TB62475.pdf
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