Raj Posted June 29, 2016 Report Share Posted June 29, 2016 Has anyone put missed call notifications into an email and or to slack or some third party notification system ? Or has anyone setup slack with a dialer to take calls in and out of Slack ? Thanks In advance.Raj Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 29, 2016 Report Share Posted June 29, 2016 Not just slack...missed call notifications would be great emailed too! Maybe like a daily report or something, or on a per-call basis. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted July 6, 2016 Administrators Report Share Posted July 6, 2016 What would you specifically want this to do?A daily report requires keeping a counter across the whole system so is actually more expensive. A real-time notification each time a call is missed, however, seems easier.I assume it would be:* Portal where you can specify a phone number and the Slack account and channel it links to* A setting which decides what you want to print out (i.e. answered call, received call, missed call)? Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted July 6, 2016 Report Share Posted July 6, 2016 Okay, so how about just an email notification if a device doesn't answer a call? (NO_ANSWER or something I think...)I guess this would get messy with ring groups though...the "ignore completed elsewhere" option doesn't seem to consistently work with all phones. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted July 6, 2016 Administrators Report Share Posted July 6, 2016 Why not just use WebHooks and link it to a 2 or 3 line script that sends an email to your customer then? This would be the simplest and most customizable solution I could think of... Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted July 6, 2016 Report Share Posted July 6, 2016 I guess that would work, I just didn't think about it from that side. I was thinking about something moreso built in. Link to comment Share on other sites More sharing options...
Raj Posted July 11, 2016 Author Report Share Posted July 11, 2016 I think if the notifications can be emailed out then slack can use the notify component we have that setup for our Zendesk and a few other apps we like to get notified on.R- Link to comment Share on other sites More sharing options...
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