jennifer Posted March 24, 2016 Report Share Posted March 24, 2016 We have an agent with several call center customers (no dialer traffic) that need 4M+ minutes per month and they are looking for a lower rate than we currently offer. Are there options available? Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted March 25, 2016 Administrators Report Share Posted March 25, 2016 Yes but you need to negotiate them with a sales rep. Note that call center is a risky business. If they're inbound it's not as bad, but for outbound, a lot of times they are calling to high-rate areas.Despite us offering YOU a flat-rate per-minute, the reality is we pay a varied rate on each destination you call. Normal office PBX usage usually means your calls are in the local area, or they are to random areas and so the numbers average out. We take on the risk in case we're wrong.But a call center often tends to hammer away at high-rate areas. So if they call Oklahoma all day long at $0.15/minute, we go bankrupt :-)Soooo we scrutinize these deals pretty heavily before we give the OK. Link to comment Share on other sites More sharing options...
jennifer Posted March 25, 2016 Author Report Share Posted March 25, 2016 Thank you Darren. And I understand what you've stated. We will be cautious with the opportunities we pursue to make sure they are not as you described (calling to high-rate areas, etc.). Link to comment Share on other sites More sharing options...
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