jennifer Posted May 13, 2016 Report Share Posted May 13, 2016 We have a customer requesting a copy of our SLA, so I wasn't sure if this would be something we would create or something 2600hz would provide. Your thoughts? Link to comment Share on other sites More sharing options...
Rally IP Admin Posted May 13, 2016 Report Share Posted May 13, 2016 You can do 99.99999% up time, because it does... :-) Link to comment Share on other sites More sharing options...
jennifer Posted May 13, 2016 Author Report Share Posted May 13, 2016 Agreed! I just wasn't sure if there was an official document stating this... Link to comment Share on other sites More sharing options...
2600Hz Employees Isaac Posted May 13, 2016 2600Hz Employees Report Share Posted May 13, 2016 Hi Jennifer, This would have to be something that you and your customer would have to agree on. Normally different customers have different SLA's. It just depends on how the contract is set up. Link to comment Share on other sites More sharing options...
jennifer Posted May 13, 2016 Author Report Share Posted May 13, 2016 Thank you Isaac. I agree that we would have an SLA with our customer - I was wondering if 2600hz has an SLA for us as their customers. Since we are reselling 2600hz service, I just wouldn't want to misrepresent ourselves as having a certain level of uptime if there was something else published by 2600hz with conflicting information. Link to comment Share on other sites More sharing options...
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