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Disa from outside to outside not working?


Tuly

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I am trying to have Disa work but I have no luck...

My objective is, that a customer that is outside the office should still be able to call someone and it should come up the “office caller ID”,

What I’m doing is,

 

1)      Call in the office number and press the Disa code

2)      From Disa call an outside number like a customers or any other number

 

It always comes up my cell phone number, never comes up the office number, I even tried the workaround from this conversation  https://helpcenter.2600hz.com/2600hz/topics/caller-id-changer

checking or unchecking Keep the original Caller-ID makes absolutely no difference

It defeats the whole purpose of Disa,    am I doing something wrong?

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