Tuly Posted May 11, 2017 Report Share Posted May 11, 2017 We've gotten quite a few complaints, after picking up a call from park it goes back into park automatically after about a minute, we've had those complaints for months, but I think lately I've heard more and more of those, Has anyone had this Behavior? Or can guide us in the right direction where I'm even starting to look? Thanks, Link to comment Share on other sites More sharing options...
Tuly Posted May 11, 2017 Author Report Share Posted May 11, 2017 Forget it I'm able to reproduce it, I'll rather open a ticket Link to comment Share on other sites More sharing options...
Rick Guyton Posted May 11, 2017 Report Share Posted May 11, 2017 Yes, we've been hearing this as well for quite some time. But I have had a very hard time getting example CDRs from people. And I know 2600 won't take it seriously without those... So what do you do? Link to comment Share on other sites More sharing options...
Rick Guyton Posted May 11, 2017 Report Share Posted May 11, 2017 How are you replicating it? Link to comment Share on other sites More sharing options...
Tuly Posted May 15, 2017 Author Report Share Posted May 15, 2017 Hi Rick,1) Call in and place the call on park with a DSS key “call Park *3701”2) Wait for the park ring back3) While it's ringing pick up that parked call on a different phone with a DSS key “call Park *3701” Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 27, 2017 Administrators Report Share Posted May 27, 2017 This issue has been resolved last weekend I believe. Should not be occurring anymore (and has been confirmed by at least one of the posters on this thread). Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 1, 2017 Report Share Posted June 1, 2017 Darren: we just had two customers report this problem to us today. Link to comment Share on other sites More sharing options...
Rick Guyton Posted June 1, 2017 Report Share Posted June 1, 2017 I submitted a ticket with an example call yesterday... no response yet. Got another report today too... Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted June 1, 2017 Administrators Report Share Posted June 1, 2017 We are looking into this. Oddly the last person who reported this (Tuly) said we resolved it, and it was confirmed by another client.But now you are reporting it again, which is weird. But you're also reporting it in a different scenario (not via the ring-back scenario Tuly originally noted). So it sounds like there's really two bugs of some sort, and we've fixed one, but perhaps another one is still lingering.The more examples you can provide the better, helps speed up our resolution (since we don't know how to recreate this one). Link to comment Share on other sites More sharing options...
Rick Guyton Posted June 1, 2017 Report Share Posted June 1, 2017 Yea, that's the tough part, it's very hard to recreate. We will see the issue for a day or two then it'll go away. Only my most loyal and helpful clients persist in giving me example calls, so it's really tough to nail down.. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted June 1, 2017 Administrators Report Share Posted June 1, 2017 Yup, noted. You captured one example, so Dave pulled it up and attached logs privately to the ticket for the engineers. I've asked them to make this the second high priority today (MWI random issue reports is first). Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 1, 2017 Report Share Posted June 1, 2017 Thanks Darren, we really appreciate it (the MWI issues too) Link to comment Share on other sites More sharing options...
Rick Guyton Posted June 1, 2017 Report Share Posted June 1, 2017 Thanks Darren! Got the update on the ticket, thanks! Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 1, 2017 Report Share Posted June 1, 2017 Darren: What is the different scenario happening last time versus this time?In our case, we had two clients report that they parked a call and picked it up and began to have a conversation, and then randomly the call went back to park and they were unable to pick it up. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted June 1, 2017 Administrators Report Share Posted June 1, 2017 Scroll up :-) Read Tuly's recreate steps. We were able to recreate that, and then we were able to fix it, and then we confirmed with Tuly it wasn't happening anymore.In your case, you're reporting slightly different behavior. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 1, 2017 Report Share Posted June 1, 2017 Neither of our clients reported to us whether or not it involved switching phones while parking so I wouldn't know that part.I guess the difference you are mentioning is the fact that they parked the call and walked away from it, waiting for the ring back, correct? Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted June 1, 2017 Administrators Report Share Posted June 1, 2017 Correct. The issue Luis fixed I believe had to do with the fact that the phones were in the process of being "rung back" and when that timer expired, but infact the parking lot had "cleared" on a different phone, the system erroneously thought the lack of the person picking up the rung-back phone (despite it being picked up elsewhere) meant the call was not picked up, and thus, put the phone back on hold (hence the person suddenly switching back to hold). But that would require:1) The call to actively be ringing BACK to the original parker2) The call to be picked up on a different phoneWhich does not appear to be what you're reporting. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 2, 2017 Report Share Posted June 2, 2017 @Rick: Which issue are you experiencing? Link to comment Share on other sites More sharing options...
Tuly Posted June 2, 2017 Author Report Share Posted June 2, 2017 Hi,just had another client, and i'm able to reproduce it, (it is a bit different then the original post) Darren you can take a look at ticket 30462 Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted June 2, 2017 Administrators Report Share Posted June 2, 2017 Hmmmm does this match what other people are doing or is this coincidental? Link to comment Share on other sites More sharing options...
Rick Guyton Posted June 2, 2017 Report Share Posted June 2, 2017 @Karl: Don't know. I've been unable to replicate it to get the level of detail Darren's giving. That's been my biggest frustration in all of this. It's been going on for months now. I've been getting these reports since late November. But they are SO hard to nail down because they are so intermittent.EDIT: the best I've been able to get is some CDR info. But a lot of my clients have stopped getting back to me on it. I think they believe I'm just using it to stall them out until they stop bugging me. But I REALLY want that info. Link to comment Share on other sites More sharing options...
Tuly Posted June 2, 2017 Author Report Share Posted June 2, 2017 Rick, you can be sure this will be fixedWe were also getting those complains a lot until I decided to go down to a client and listen to him explaining the issue, as he did it with us multiple times I started seeing a pattern that it happens only at a certain scenario, and once you have the reproducible steps, it's nothing to find a solution, like on all technical difficulties Link to comment Share on other sites More sharing options...
Rick Guyton Posted June 2, 2017 Report Share Posted June 2, 2017 Man, you are awesome. I owe you a beer. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted June 2, 2017 Administrators Report Share Posted June 2, 2017 Tuly for the win - thank you for the second successful debug. I am going to find a prize to give you for reporting such amazing reproduction steps. You are literally my hero this month.Luis has committed a patch for this bug, too, which is apparently different than the original one you reported. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 2, 2017 Report Share Posted June 2, 2017 So you're saying it should be fixed now, right? Link to comment Share on other sites More sharing options...
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