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Are voicemails deleted from the hosted system?


Tuly

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Guest hesaam

No kazoo is not deleting messages.

Starting from Kazoo 4.0, all voicemail is storing in MODB. When you're trying to reach your message via API or calling your mailbox, Kazoo won't show messages older than 3 months by default. This is configurable via "message_retention_duration" config parameter in "system_config/callflow/voicemail".

Old messages is still accessible directly from database.

https://docs.2600hz.com/dev/core/kazoo_voicemail/doc/README/#retention-duration

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If you migrated from 3.22 to 4.0, you may not have the MODB views present when you look at the MODB databases. This could cause issues with voicemail message retrieval when a user tries to access their voicemail. 

I believe the command to update the views and update the current private media docs from 3.22 > 4.0 was sup kazoo_voicemail_maintenance migrate. 

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Guest hesaam
18 hours ago, Tuly said:

Good to know all the educational stuff, but as the subject says "on the hosted system"

Our hosted system is configured to show past 30 days messages.

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