dtassone Posted March 5, 2018 Report Share Posted March 5, 2018 Is there a way to set a zero out option on VM. Would like the ability to recording greeting and tell customer to press zero for example to get company operator/live person. Link to comment Share on other sites More sharing options...
dtassone Posted March 5, 2018 Author Report Share Posted March 5, 2018 Is there a way to set a zero out option on VM. Would like the ability to recording greeting and tell customer to press zero for example to get company operator/live person. Link to comment Share on other sites More sharing options...
Logicwrath Posted March 5, 2018 Report Share Posted March 5, 2018 I believe by default pressing 0 will exit to your main call flow from a voicemail greeting. The only issue is I do not think you can change where it goes. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 5, 2018 Report Share Posted March 5, 2018 I don't believe this is available, but if I'm mistaken I would love to know how to do it :-) Link to comment Share on other sites More sharing options...
Rick Guyton Posted March 5, 2018 Report Share Posted March 5, 2018 I heard somewhere that if you set up a callflow for the number 0, it will get used when someone passes zero in voicemail. I’ve never had a need to do it myself. So I’m not a hundred percent sure Link to comment Share on other sites More sharing options...
FASTDEVICE Posted March 5, 2018 Report Share Posted March 5, 2018 @Rick Guyton correct, 0 callflow is the escape for VM. Link to comment Share on other sites More sharing options...
tomas_ Posted March 6, 2018 Report Share Posted March 6, 2018 (edited) Wow, just tried this and it works! Awesome!! Thanks! However you need to press 0 before the recording starts, during the greeting message. When recording starts the only options are 1 (save recording), 2 (listen to recording) & 3 (record again). Would be nice if 0 worked here also... Edited March 6, 2018 by tomas_ (see edit history) Link to comment Share on other sites More sharing options...
esoare Posted May 8, 2018 Report Share Posted May 8, 2018 On 3/6/2018 at 12:28 AM, tomas_ said: Wow, just tried this and it works! Awesome!! Thanks! However you need to press 0 before the recording starts, during the greeting message. When recording starts the only options are 1 (save recording), 2 (listen to recording) & 3 (record again). Would be nice if 0 worked here also... What would be "nicer" is to have a voicemail operator, so that it goes to a specific, callflow/user/device..etc... This way, it would allow accounts that have multiple companies, not to "leak" into another companies Main_Callflow Link to comment Share on other sites More sharing options...
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