Jack Noe Posted May 23, 2018 Report Share Posted May 23, 2018 Hi all We started using the queues, the call center app. There are few basic features which are important for a call center. I'll start with those. 1- I cannot see who is waiting in the queue, i can only see the amount of callers waiting in the queue, but not the phone numbers of those waiting. 2- I cannot see history of the queue, the missed calls. I can see the total missed calls but not the phone numbers of those calls missed. Does anyone know is this addressed in the Call Center Pro ? Or is there any way how to make this work ? Link to comment Share on other sites More sharing options...
2600Hz Employees Mark Magnusson Posted May 23, 2018 2600Hz Employees Report Share Posted May 23, 2018 Jack, Both of those capabilities are being addressed by the "Event Feed" feature that we are currently working on for Call Center Pro. The mockups for these and some more detail was announced at KazooCon. Please let me know if you would like to discuss this in more detail or have any other questions. Link to comment Share on other sites More sharing options...
Jack Noe Posted May 23, 2018 Author Report Share Posted May 23, 2018 Thanks Is Call Center Pro available some where ? What else will be included in the new app ? Can i have a playback of the kazooCon, the part where this was discussed ? Link to comment Share on other sites More sharing options...
2600Hz Employees Mark Magnusson Posted May 23, 2018 2600Hz Employees Report Share Posted May 23, 2018 Call Center Pro is being worked on now, we hope to have a beta available (specifically for the event feed) and deployed on our sandbox system soon. There are a lot of things that we will be improving and including, I don't know that a full list has actually been assembled yet, but I will check on that. I will see what the status of the videos is. Link to comment Share on other sites More sharing options...
Jack Noe Posted May 23, 2018 Author Report Share Posted May 23, 2018 Thanks Link to comment Share on other sites More sharing options...
nick Posted June 7, 2018 Report Share Posted June 7, 2018 Hi call center app is it free? Or is there a plans to be released as open source? I guess the pro version will be always paid. Link to comment Share on other sites More sharing options...
2600Hz Employees mc_ Posted June 7, 2018 2600Hz Employees Report Share Posted June 7, 2018 Community-supported call queue app is acdc - open source, free to use on your own installation. Qubicle is our paid call center application. There is talk of a "lite" version being free to use / open source but nothing available yet. When the app store is ready, there will be a way to purchase Qubicle for self-managed installations. Link to comment Share on other sites More sharing options...
tomas_ Posted June 11, 2018 Report Share Posted June 11, 2018 On 2018-06-07 at 9:00 PM, mc_ said: There is talk of a "lite" version being free to use / open source This would be awesome! Link to comment Share on other sites More sharing options...
fmateo05 Posted June 30, 2022 Report Share Posted June 30, 2022 On 6/7/2018 at 9:50 AM, nick said: Hi call center app is it free? Or is there a plans to be released as open source? I guess the pro version will be always paid. We have found a workaround call queue management integrated with kazoo. It currently is in testing stage and not using acdc engine. Link to comment Share on other sites More sharing options...
bpbp Posted July 13, 2022 Report Share Posted July 13, 2022 On 7/1/2022 at 7:05 AM, fmateo05 said: We have found a workaround call queue management integrated with kazoo. It currently is in testing stage and not using acdc engine. Can you provide a link to it? Link to comment Share on other sites More sharing options...
fmateo05 Posted July 13, 2022 Report Share Posted July 13, 2022 11 hours ago, bpbp said: Can you provide a link to it? This one: Youtube video It is pretty easy to configure like that and can be any callcenter solution that support SIP protocol. I would some test with higher amount of agents/queues Link to comment Share on other sites More sharing options...
bpbp Posted July 13, 2022 Report Share Posted July 13, 2022 Interesting workaround, thanks for the link! Link to comment Share on other sites More sharing options...
fmateo05 Posted July 14, 2022 Report Share Posted July 14, 2022 Glad to help. Link to comment Share on other sites More sharing options...
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