drincon739 Posted June 22, 2018 Report Share Posted June 22, 2018 Good Morning Everyone, I'm new to the forum How in the E-fax can i change from TIFF to PDF in the interface??? Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted June 22, 2018 Administrators Report Share Posted June 22, 2018 Can you be more specific? Link to comment Share on other sites More sharing options...
drincon739 Posted June 22, 2018 Author Report Share Posted June 22, 2018 Please see the screen shoot. when selecting the fax to download it always opens as a TIFF. Is there a setting to change were it would open as a PDF? Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted June 22, 2018 Administrators Report Share Posted June 22, 2018 Is this your own install? If the pdf2tiff program is not installed, it won't convert to PDF. Link to comment Share on other sites More sharing options...
drincon739 Posted June 22, 2018 Author Report Share Posted June 22, 2018 can you provide that package for cent-os? Link to comment Share on other sites More sharing options...
brian Posted June 22, 2018 Report Share Posted June 22, 2018 $ sudo yum provides tiff2pdf libtiff-tools-4.0.3-27.el7_3.x86_64 : Command-line utility programs for manipulating TIFF files Link to comment Share on other sites More sharing options...
drincon739 Posted June 25, 2018 Author Report Share Posted June 25, 2018 when applied would i need to restart any service or would it work without doing so. Link to comment Share on other sites More sharing options...
Sergey K Posted June 26, 2018 Report Share Posted June 26, 2018 I have the same question. Where do I specify fax format? I can only download .tiff, but not a PDF document. libtiff-tools are installed. Link to comment Share on other sites More sharing options...
2600Hz Employees Sean Wysor Posted June 26, 2018 2600Hz Employees Report Share Posted June 26, 2018 If the attachment in the db is a tiff, I believe the API will return the tiff. The fax manager app is accessing the attachment directly in the DB, when a fax is received it is saved to the db in tiff format. Teletype does convert to PDF which should work if libtiff-tools is installed, but only in email notifications. I don't believe it converts it in the API returning it though, this wouldn't be very difficult to implement, it would require a UI update to modify the request to ask for PDF and the api would need to convert to pdf before returning the file. Link to comment Share on other sites More sharing options...
safarov Posted June 30, 2018 Report Share Posted June 30, 2018 On 6/26/2018 at 6:47 PM, Sean Wysor said: If the attachment in the db is a tiff, I believe the API will return the tiff. The fax manager app is accessing the attachment directly in the DB, when a fax is received it is saved to the db in tiff format. Teletype does convert to PDF which should work if libtiff-tools is installed, but only in email notifications. I don't believe it converts it in the API returning it though, this wouldn't be very difficult to implement, it would require a UI update to modify the request to ask for PDF and the api would need to convert to pdf before returning the file. Think this must be done on kazoo-app side as "Accept: application/pdf" of http request Then you easy request required content type. Link to comment Share on other sites More sharing options...
2600Hz Employees Sean Wysor Posted July 5, 2018 2600Hz Employees Report Share Posted July 5, 2018 To support this we need to make this simple change to the API to convert the attachment when the user requests this. Waiting for perquisite converter some other stuff to get merged first and then I will fix this. This will still need to wait for the UI update to include configurable accept types (Tiff or PDF). Link to comment Share on other sites More sharing options...
esoare Posted December 23, 2018 Report Share Posted December 23, 2018 @Sean Wysor any update? esoare Link to comment Share on other sites More sharing options...
2600Hz Employees Sean Wysor Posted January 22, 2019 2600Hz Employees Report Share Posted January 22, 2019 Yeah this is fixed. By default, it will now return PDFs which are generated from the faxed Tiff file instead of the random format of the original attachment. This default format is configurable via the system_config parameter in the kazoo_convert document property fax.attachment_format Link to comment Share on other sites More sharing options...
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