Call/Valet Parking
HI All,
Trying to get my head around how call parking works. So have a few questions:
- What is the difference between Valet parking and "normal" parking? (difference between *3 and *4)
- As I understand it to valet park a call, I should Transfer the caller to *4 and a parking number should be read back to me, however this seems to not be the case. What am I missing here?
- If I park a call by transferring a call to *3105 and then park another call from a different device als
Valet *4 parking requires "Attended" transfer.
Normal *3+park slot (which can be just 1 digit) is done via Blind transfer.
If you have Buttons available on the phones, I like to place "Call Park" "normal" keys on phones for customers. This allows them to place calls into park slots easily, as well as pickup parked calls easily, and also they get a visual of a call is parked...I/e they don't forget about it. (I know the system will ringback after a certain amount of time in the park slo