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  1. Not Dropping to Void. Using Call Waiting: If a Call goes to a CallFlow, and It has a User with 1 Device. The User with 1 Device is on Call 1. Call 2 comes into the Callflow. Call 2 rings the Device (since Call Waiting is enabled) Call 2 if NOT answered withing the time specified in the Call Flow, will go to the next action. Usually Voicemail for the User, but could be sent to other people/all sort of stuff can happen here. Using Queues. If a Agent is on a call. They will NOT be presented with the second call. The caller stays in the queue for however long the QUEUE is programmed to hold them. All sorts of settings can be in the QUEUE. When the Agent is done with Call 1. The second call in the QUEUE will ring the agents phone. hope that helps a little. esoare
  2. @Jack Noe Of course you've probably thought of using Pivot... You could do what you mentioned, by checking a database, and letting a call go through to a CallFlow, or sending it to Voicemail. The problem is that you want to send a call to "Voicemail" after the call is ringing on a User/Device... That of course is a "forward a ringing call to voicemail" in your post.... If it's just 1 User/Phone/Device. You could "Reject the Call" and the call would go to voicemail... (Do you have the option on the VVX400 to reject a call? I'm a Yealink guy,sorry) If it's multiple Users/Phones/Devices. You would have to do that on all those Devices. If you wanted to do that on the server backend / other methods, that's past my knowledge at the moment. Probably @mc_ might have some suggestions. Let us know which of those options you would like to explore.
  3. @Mitch Welcome to the world of Yealink Custom Configs!!! Are you looking for a step by step on how to add/make changes via configs, so that the phone gets it's programming, versus you getting into the web interface every time? esoare
  4. I am running into this with another client. The Outside call can press just a digit from the Menu to be routed to the correct group of people/devices. Press 1, or "Dial extension 199" will call 201 User then also 202 User. Then you can have the Internal BLF's/Extensions/CallFlow for 201, and 202 be normally built. So how about changing the "extension" the outside caller dials to 199? Otherwise you might look at doing something like this below....may get messy with BLF's though...I haven't tried the below, but I figure if 2011 device is on the phone, then BLF 2011 and BLF 199 will both turn on. @Jack Noe The question is, can you go with 3 BLF keys? 1) BLF Presence ID 199 at the User level for the outside call - 2 Devices have to be placed under the User though. 2) BLF Presence ID 2011 at the Device level for Inside calls 2011 3) BLF Presence ID 2012 at the Device level for Inside calls 2012 Hope that helps! esoare
  5. This is a cool tip. Clicking on the account the MAC address is found in, will put you into the account straight away!
  6. Took a bit of time and looked through Product Board Roadmap - 2600Hz Community - If you want to add to the Roadmap, or put in your two cents. That's the place to do it! Best, esoare
  7. So I noticed that the "SMTP email" wasn't in the gui anymore. 2-20-2021. It's just the Realm... So " Ten-Digit-Fax@Realm " Realm = Fully Qualified Domain Name Hope that helps also.
  8. That is a great question @RuhNet! Can some one chime in and let us know what issues there have been with v85…?
  9. @G2G I did this today for a client.... They wanted a recording about a snow day to play, and then calls to continue as they normally do for business hours 899 will be where the main number for the business comes in. There is a Time 24x7 that is what it says, S-S 00:00-23:59 every day. The 900 Call Flow is the next Call flow with Time You have the Work Week M-F, 8am-5pm... These are the two Call flows that interest us. Setup this Call Flow with TTS: "Hello, I can help you open and close your office manually. For instance you may want to force your office to be closed during a holiday. Or, may want force your office to be opened if you will be staying late. A quick note before we get started, please do not end this call early or your system may not behave as expected. I will hang up the call when we are all finished. To reset your office back to the schedule setup when your system was configured, please press 1. To manually close your office, please press 2. To manually open your office, please press 3. To Manually set a recording for Snow_Or other event closure_ Press 4. Thank you" Then Setup a BLF on the receptionist phone emergency_change_business_schedule When Button 1 is pressed - Everything Normal - BLF light Blank When Button 2 is pressed - Business Closed - BLF light Solid Red When Button 3 is pressed - Business Is Open - BLF light Solid Red When Button 4 is pressed - Weather Message - BLF light Flashing Red I Tried to rack my brain on how to do it with 1 Call Flow and more options, but had to resort to what I did with 2 Call Flows and Times above. (You of course have your Day/Night Call flows also to setup. Hope that helps someone! esoare p.s. thanks again to those that put the original effort into documenting things! *96
  10. PBX (old school Nortel) that was FBA - Forward Busy Allowed. There isn't a way on the User (at least not on the GUI) to set that. I can't see anything in Advanced Call Flows, or Smart PBX... Might have to be built, or API, or Some other back end mojo... esoare
  11. I recommend - Transfer + *666 = Add number that called you to Black List.... Of course, it MIGHT be helpful to select a Customer requested extension, versus a "Static- Feature Code"!! My 2cents. esoare
  12. You were right @Karl Stallknecht! I went ahead and edited the Macro in the Excel file (just commented out the stuff with sd) and the file it created had 0 mentions of 'sd', so you don't have to edit the xml file manually. Thanks for helping out and sharing your knowledge! esoare directory_generator-edited removed sd.xlsm
  13. @Karl Stallknecht I was giving this a go with a test vvx-410. Thanks for the write up by the way!! But when testing this out, it places the contacts from the Directory as Buttons on the phone...seems unusual to me... I have uploaded the test .xml that I used... Can you provide any clarity as to: a) that is normal / b) that's odd! Thanks! esoare p.s. @Dhruv Use this excel Macro to create the directory. Follow @Karl Stallknecht post above to create the directory properly. 000000000000-directory.xml directory_generator.xlsm
  14. @Jack Noe So you will be using that for your solution? If you are, I'll mark your answer as the Best Answer. esoare
  15. @naveed6865 I moved your post to a new Thread.,.. Below is a post for creating a repeat menu key... What you have to do (if you are using CallFlows) is have a repeat key, go to another call flow. Then have that CallFlow point back to the original CallFlow...
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