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Overview

Call recording doesn’t have to be difficult. With the Call Recording app, you are given total control of what gets recorded and where it’s stored.

The three level hierarchy gives granular support for which users and which devices you want to ensure are being recorded. You can choose to set permissions for entire accounts, or for specific users and devices – ultimately allowing any level of call recording customization desired.

You can store your recordings locally, or on your AWS/Google Drive accounts, through our seamless integration with AWS and Google Drive.

You can choose to view the recordings via our elegant user interface, which makes sorting through the files easy and intuitive, or on your chosen storage media.

Features

Customizable Configuration

With three levels (accounts, users, devices) of call recording customization to choose from, you are given granular control over which calls get recorded. You can choose to give an entire account the same settings, or easily give particular users/devices their own preferences.

Integrates with 3rd Party Storage Solutions

Seamlessly connect with AWS or Google Drive to store your call recordings in an easily accessible location. Our connector apps make it simple to set up and manage your recordings, without needing to leave the KAZOO ecosystem.

Intuitive UI For Filtering Through Recordings

Searching for a particular recording is now easier than ever. The Call Recording app lets you filter by direction of the call, date, user, device and more. Users can play the recording directly from the UI, or download it.

Technical Specifications

Storage Settings

  • Change Storage Options
  • AWS Connector Google Drive Connector Local Storage
  • Remove Settings

Configuration

  • Account:
  • Force Record all Users on Account
  • Force Record Internal Inbound Force Record External Inbound Force Record Internal Outbound Force Record External Outbound
  • Force Record Entire Account
  • Force Record Internal Inbound Force Record External Inbound Force Record Internal Outbound Force Record External Outbound
  • Users:
  • Search Within Users
  • User Name
  • Inbound Internal Recording Preference
  • Inbound External Recording Preference
  • Outbound Internal Recording Preference
  • Outbound External Recording Preference
  • Edit User’s Call Recording Settings
  • Devices:
  • Search Within Devices
  • Device Name
  • Inbound Internal Recording Preference
  • Inbound External Recording Preference
  • Outbound Internal Recording Preference
  • Outbound External Recording Preference
  • Edit Device’s Call Recording Settings

Stored Recordings

  • Filter by Direction
  • All Recordings Inbound Recordings Outbound Recordings
  • Filter by Date
  • Call Details
  • Direction From Target Number Start Time Duration
  • Play Recording
  • Download Recording
  • View Recording CDR
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