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  1. Yesterday
  2. Your best bet for a system reset is, on each couch server, delete everything in /srv/db then restart kazoo-bigcouch. Then restart kazoo-applications to re-initialize system databases.
  3. Hi, So I have been trying to work out a way to delete my admin and all other accounts to start from scratch as I was just testing 2600hz out before but now I wana set it up for real. I have checked here https://docs.2600hz.com/dev/applications/crossbar/doc/maintenance/ And can't see a way to delete all the accounts to start from scratch. At this point I assume I will have to delete it from the DB i setup which is CouchDB. What tables/documents would I need to delete in order to reset 2600hz users to 0 so I can create a new admin from 'sup' again? Thanks.
  4. Last week
  5. Ahh it was a DNS problem. Thanks for your help :)
  6. Can you ping the realm and get the IP address to the server? However it seems like the phone tries to register to sip:user_vZEW43@192.168.2.17 in the kamailio log ... I think it should be the realm instead of the IP address.
  7. Ahh then yeah I have set it right. I am using Dnsmasq as a DNS server for now but not sure if that counts a a proper DNS server.
  8. You are setting the realm when creating the account: You can see the realm when editing a device, as in my previous post. In the phone you set username to user_XXXXX@realm - like user_oqienein@realm.yourdomain.com Of course the realm must use a proper DNS to point to your server.
  9. I set it up so the DNS points to that ip if the aaaa.bbbb realm is used. What is the path fo the config to locate the realm? How can I find this realm? I am pretty sure I have set it to aaaa.bbbb
  10. Ok, but are you using the correct realm in the registration? The logs say sip:user_vZEW43@192.168.2.17 Is 192.168.2.17 the realm in Kazoo?
  11. A Mr Moosable one. Yeah its all on one box the 192.168.2.17 machine the 192.168.2.17 = aaaa.bbbb domain
  12. Is the realm on the account 192.168.2.17? You need to use the realm on the account in the registration. If the realm is customer1.yourdomain.com you need to use user_vZEW43@customer1.yourdomain.com
  13. So I have installed the Centos 2600hz packages and I am using only CouchDB and no BigCouch. I have managed to register 1 Zoiper SoftSIP instance but not matter the combination of username, password,extension or realm either the ATCOM or Yealink T26 SIP phones I have I constantly get this message in Kamalio logs. May 10 16:05:04 pbx kamailio[3076]: INFO: <script>: 4021033187@192.168.2.18|start|received udp request REGISTER sip:192.168.2.17 May 10 16:05:04 pbx kamailio[3076]: INFO: <script>: 4021033187@192.168.2.18|log|source 192.168.2.18:5062 -> 192.168.2.17:5060 May 10 16:05:04 pbx kamailio[3076]: INFO: <script>: 4021033187@192.168.2.18|log|from sip:user_vZEW43@192.168.2.17 May 10 16:05:04 pbx kamailio[3076]: INFO: <script>: 4021033187@192.168.2.18|log|to sip:user_vZEW43@192.168.2.17 May 10 16:05:04 pbx kamailio[3076]: INFO: <script>: 4021033187@192.168.2.18|log|original R-URI (sip:192.168.2.17) is this proxy, treating as external sources May 10 16:05:04 pbx kamailio[3076]: INFO: <script>: 4021033187@192.168.2.18|log|register|invalid domain I thought the problem maybe DNS and them not being able to resolve aaaa.bbbb. SO i created a local DNS server to resolve the aaaa.bbbb to my 2600hz instance but I'm still getting this error. The CouchDB log looks like it has some undefined values in but not sure if that maters since It still says 200. [notice] 2022-05-10T15:26:13.167681Z couchdb@127.0.0.1 <0.14555.46> 494e5d2816 127.0.0.1:15984 127.0.0.1 admin GET /account%2F1c%2F46%2Fa8ed528875d09f74a0bda829546f/_design/devices/_view/sip_credentials?include_docs=true&key=%221000%22 200 ok 4 [notice] 2022-05-10T15:26:13.174960Z couchdb@127.0.0.1 <0.14439.46> 14b57882de 127.0.0.1:15984 127.0.0.1 admin GET /sip_auth/_design/credentials/_view/lookup?include_docs=true&key=%5b%22pbx.heales%22%2c%221000%22%5d 200 ok 3 [notice] 2022-05-10T15:26:13.201342Z couchdb@127.0.0.1 <0.14500.46> 958b55a5e1 127.0.0.1:15984 127.0.0.1 admin GET /account%2F1c%2F46%2Fa8ed528875d09f74a0bda829546f/_design/devices/_view/sip_credentials?include_docs=true&key=%221000%22 200 ok 5 [notice] 2022-05-10T15:26:13.208122Z couchdb@127.0.0.1 <0.14568.46> 9f028ecb95 127.0.0.1:15984 127.0.0.1 admin GET /sip_auth/_design/credentials/_view/lookup?include_docs=true&key=%5b%22pbx.heales%22%2c%221000%22%5d 200 ok 3 [notice] 2022-05-10T15:26:13.221917Z couchdb@127.0.0.1 <0.14546.46> 0e91c81355 127.0.0.1:15984 127.0.0.1 admin GET /account%2F1c%2F46%2Fa8ed528875d09f74a0bda829546f/_design/devices/_view/sip_credentials?include_docs=true&key=%221000%22 200 ok 1 [notice] 2022-05-10T15:26:13.223443Z couchdb@127.0.0.1 <0.14548.46> 0e32b0cef4 127.0.0.1:15984 127.0.0.1 admin GET /sip_auth/_design/credentials/_view/lookup?include_docs=true&key=%5b%22pbx.heales%22%2c%221000%22%5d 200 ok 1 [notice] 2022-05-10T15:26:13.236378Z couchdb@127.0.0.1 <0.14551.46> c9f3fa9283 127.0.0.1:15984 127.0.0.1 admin GET /account%2F1c%2F46%2Fa8ed528875d09f74a0bda829546f/_design/devices/_view/sip_credentials?include_docs=true&key=%221000%22 200 ok 1 [notice] 2022-05-10T15:26:13.237772Z couchdb@127.0.0.1 <0.14553.46> 6bd1a2e515 127.0.0.1:15984 127.0.0.1 admin GET /sip_auth/_design/credentials/_view/lookup?include_docs=true&key=%5b%22pbx.heales%22%2c%221000%22%5d 200 ok 1 [notice] 2022-05-10T15:26:13.627734Z couchdb@127.0.0.1 <0.14581.46> 1073f48b1b 127.0.0.1:15984 127.0.0.1 admin GET / 200 ok 4 [notice] 2022-05-10T15:26:13.628475Z couchdb@127.0.0.1 <0.14552.46> 2462931f04 127.0.0.1:15984 127.0.0.1 admin GET / 200 ok 3 [notice] 2022-05-10T15:26:13.884191Z couchdb@127.0.0.1 <0.14598.46> db377a242e undefined 127.0.0.1 undefined GET / 200 ok 3 [notice] 2022-05-10T15:26:15.889031Z couchdb@127.0.0.1 <0.14560.46> c93c3d610e undefined 127.0.0.1 undefined GET / 200 ok 3 [notice] 2022-05-10T15:26:16.253372Z couchdb@127.0.0.1 <0.14700.46> a60121cd50 127.0.0.1:15984 127.0.0.1 admin GET /faxes/_design/faxes/_view/schedule_accounts?group_level=1&group=true&reduce=true 200 ok 5 [notice] 2022-05-10T15:26:17.892943Z couchdb@127.0.0.1 <0.14706.46> ca8e3755f7 undefined 127.0.0.1 undefined GET / 200 ok 3 Here is the image of the HAProxy showing everything working. I'm really confused about what I exactly type on the the Sip phones. Here is what I have typed in for the YeaLink SP-T26p and the ATCOM (Sorry not sure what model) The password are copy and pasted and I have checked for rouge spaces. I have also disabled all types of firewalls/iptables so its probably a config I have mis-setup. I have been following this guide https://gist.github.com/ruhnet/d1b1a5b02498ec36504f8fcead81b50e And a YouTube video for installation. I also am confused by the Number part it wants me to buy them or sync them. But from what? I'm in the UK and this seems like a US style PBX, how can I add my SIP gateway and add extensions without having to Sync or buy them since I have lready bought some numbers and already have extensions for our internal system ready to go. Thanks :)
  14. Earlier
  15. Thanks. But it didn't solve my problem :(
  16. @tomas_ Hi, I have solved it. You can set the following parameter in /#database/system_config/ecallmgr. "enable-soa": true Tommy
  17. 2600Hz Honored as Gold Stevie® Award Winner in 2022 American Business Awards® HENDERSON, Nev., April 28, 2022 /PRNewswire/ -- 2600Hz, a leading provider of unified business communications, was named the winner of a Gold Stevie® Award in the Company of the Year – Telecommunications category in the 20thAnnual American Business Awards® today. The American Business Awards are the U.S.A.'s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. "We are very excited to have won the 2022 Gold Stevie Award for Telecom Company of the Year (Medium)," said 2600Hz Co-CEO and Co-Founder, Patrick Sullivan. "It is an honor to be recognized for our innovation and growth, and we look forward to continued success throughout the remainder of 2022 and beyond. This award is a true testament to the hard work and dedication our team has put into KAZOO, and I am very proud of them." More than 230 professionals worldwide participated in the judging process to select this year's Stevie Award winners. "We are so pleased that we will be able to stage our first ABA awards banquet since 2019 and to celebrate, in person, the achievements of such a diverse group of organizations and individuals," said Maggie Miller, President of the Stevie Awards. Details about The American Business Awards and the list of 2022 Stevie winners are available at www.StevieAwards.com/ABA. About 2600Hz: 2600Hz's cloud communications platform KAZOO modernizes how businesses provide communications services to their customers. With thoughtfully engineered tools built by leaders in the telecom industry, KAZOO offers feature-rich UCaaS, CPaaS, and CCaaS solutions. For developers building their own telephony apps, 2600Hz offers 300+ APIs and provides access to the building blocks of the platform. For more information, visit www.2600Hz.com. About the Stevie Awards: Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com. 2600Hz Contact: Clint Mohs cmohs@2600hz.com SOURCE 2600hz, Inc.
  18. 2600Hz Launches Next-Gen End User Application with Built-In Webphone to Enable Work From Anywhere HENDERSON, Nev., March 9, 2022 /PRNewswire/ -- 2600Hz, a leading provider of unified business communications and the award-winning KAZOO platform, unveiled comm.land—a next-gen end user application with a built-in webphone that is designed to empower end user success and the flexibility to work from anywhere with ease. comm.land is powered by KAZOO, 2600Hz's hybrid UCaaS and CPaaS platform, and gives users all of their personalized communications and information in one place. A true business solution, comm.land features a revolutionary, one-of-a-kind webphone that provides an exceptional end user experience with features such as quick access to start video chats and screen sharing, the ability to view and retrieve parked calls, view call history, access voicemail, and call controls, such as call parking, call forwarding, and call transfers. What makes this launch truly special is the platform that powers the webphone. comm.land enables the remote and hybrid workforce by creating an interface using all the latest and greatest distributed technologies to deliver a truly integrated solution. The webphone is embedded into comm.land, but can also be extracted to a browser, which is our model for the new portal—embedding all applications, including third-party tools, into one streamlined UI. "Our focus has been on creating a truly unified communication experience that empowers efficient communications while being fun and easy to use" said Patrick Sullivan, CO-CEO and CO-Founder of 2600Hz. "We are excited to bring our customers and the remote and hybrid workforce comm.land so they can thrive." For more information, including available features and how to set up the app, click here. The webphone is just one of the many applications being released this year, as 2600Hz will continue adding additional features and functionality to empower today's distributed workforce. About 2600Hz: 2600Hz's cloud communications platform KAZOO modernizes how businesses provide communications services to their customers. With thoughtfully engineered tools built by leaders in the telecom industry, KAZOO offers feature-rich UCaaS, CPaaS, and CCaaS solutions. For developers building their own telephony apps, 2600Hz offers 300+ APIs and provides access to the building blocks of the platform. For more information, visit http://www.2600Hz.com. 2600Hz is a privately owned company with a distributed team worldwide. 2600Hz Contact: Clint Mohs cmohs@2600hz.com SOURCE 2600hz, Inc.
  19. 2600Hz Announces Date for KAZOOcon 2022 HENDERSON, Nev., March 3, 2022 /PRNewswire/ -- 2600Hz, a leading provider of unified business communications and the award-winning KAZOO platform, has announced it will be hosting KAZOOcon 2022 on May 24th. Inspired by KAZOO, 2600Hz's hybrid UCaaS, CPaaS, and Call Center solution, this event brings together the 2600Hz partner community, the telecom experts that built KAZOO, and other major players in the cloud comms industry to talk about where and how the technology is evolving and to share cutting edge best practices to empower business success. Technology leaders from around the world will assemble virtually this year for the industry's most anticipated unified communications conference. With main stage keynotes featuring live demos, interactive Q&A, and more, attendees will get early access to the latest product updates and announcements, learn best practices that will help their businesses grow in 2022 and beyond, and reconnect with industry colleagues. "We are thrilled to host KAZOOcon in May and bring together all the key players in the cloud communications industry," said 2600Hz Co-CEO and Co-Founder, Patrick Sullivan. "This year's event will showcase the bleeding edge technology that we have been developing since the last KAZOOcon. We are excited to give attendees a firsthand look at some of the features and functionality that will shape the future of cloud comms." This year's agenda features cutting edge components that offer an interactive experience for all attendees including opportunities to engage with the 2600Hz team, KAZOOcon sponsors, and fellow attendees through an unparalleled networking session, live Q&A, and more. Registration for KAZOOcon is now open and early bird tickets, which are available until March 18th, can be purchased here. About 2600Hz: 2600Hz's cloud communications platform KAZOO modernizes how businesses provide communications services to their customers. With thoughtfully engineered tools built by leaders in the telecom industry, KAZOO offers feature-rich UCaaS, CPaaS, and CCaaS solutions. For developers building their own telephony apps, 2600Hz offers 300+ APIs and provides access to the building blocks of the platform. For more information, visit http://www.2600Hz.com. 2600Hz is a privately owned company with a distributed team worldwide. 2600Hz Contact: Clint Mohs cmohs@2600hz.com SOURCE 2600hz, Inc.
  20. 2600Hz Announces Gold Sponsorship of Cavell's Cloud Comms Summit London 2022 HENDERSON, Nev., Jan. 31, 2022 /PRNewswire/ -- 2600Hz, a leading provider of unified business communications and the award-winning KAZOO platform, is excited to announce it will be a Gold Sponsor of Cavell's Cloud Comms Summit London 2022. The summit, which is the biggest Service Provider event in Europe, will be held on March 9th and will feature educational main stage keynotes, breakout sessions, and panel discussions, as well as multiple opportunities for attendees to network. 2600Hz will take the main stage to discuss how crucial CPaaS (Communications Platform as a Service) is for service provider success around the globe. The keynote will focus upon improving customer experience, call center agent experience, and employee experience by leveraging the power of CPaaS, ensuring Service Providers are offering their customers the best communication experience possible for business success in the coming years. "2600Hz is thrilled to again sponsor this industry-leading event, and we look forward to connecting with Service Providers and members of the cloud communications industry from across Europe," said Alisa Bartash, Head of Marketing for 2600Hz. "Cavell always hosts exceptional summits, which we're happy to support and we look forward to sharing key insights with attendees that enable them to stay ahead in the cloud communications market." "We are excited to have 2600Hz as Gold Sponsors of the Cloud Comms Summit London 2022," said Matthew Townend, Executive Director at Cavell. "Cavell have always been impressed by the innovation that 2600Hz have brought to the market and have appreciated their long-term support. We are pleased to bring the audience back together and we are certain the industry is eager to learn more about the latest market developments, hear about 2600Hz's innovation, and be able to meet and network." About 2600Hz: 2600Hz's cloud communications platform KAZOO modernizes how businesses provide communications services to their customers. With thoughtfully engineered tools built by leaders in the telecom industry, KAZOO offers feature-rich UCaaS, CPaaS, and CCaaS solutions. For developers building their own telephony apps, 2600Hz offers 300+ APIs and provides access to the building blocks of the platform. For more information, visit http://www.2600Hz.com. 2600Hz is a privately owned company with a distributed team worldwide. 2600Hz Contact: Alisa Bartash Head of Marketing alisa@2600hz.com SOURCE 2600hz, Inc.
  21. How to configure BLF monitoring call centre queue status? For example, if call is in the queue then red light, green light for no call. Thanks, Jing
  22. Not Dropping to Void. Using Call Waiting: If a Call goes to a CallFlow, and It has a User with 1 Device. The User with 1 Device is on Call 1. Call 2 comes into the Callflow. Call 2 rings the Device (since Call Waiting is enabled) Call 2 if NOT answered withing the time specified in the Call Flow, will go to the next action. Usually Voicemail for the User, but could be sent to other people/all sort of stuff can happen here. Using Queues. If a Agent is on a call. They will NOT be presented with the second call. The caller stays in the queue for however long the QUEUE is programmed to hold them. All sorts of settings can be in the QUEUE. When the Agent is done with Call 1. The second call in the QUEUE will ring the agents phone. hope that helps a little. esoare
  23. A caller in a queue should always be notified they are in a queue/hold. Possible to announce something like "you are number x on hold" and maybe play music.
  24. Thank you very much. So they both encounter the problem of an extra call droping to void. Also if I got it right in call queue the receiver isn't notified of the calls that are on hold.
  25. Call queue is when a series of callers are put on hold awaiting for someone to answer them. Call waiting is when a call comes into the extension while the extension is use, but continues to ring for the caller. The extension being called will hear a tone in their ear to indicate a call is coming in. and as well may see indication on the telephone screen.
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