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  4. Below is a summary of the commands available in Call Center, and the added commands available in Call Center Pro. NOTE: This will be updated as the two applications evolve. Call Center Call Center Pro Basic Info Name Ext. / # / Buy Name Ext. / # / Buy Configuration 5 Queue Routing Hold Treatment audio file Timeout Queue Call Limit Timeout if empty Escalation queue Escalation callflow after timeout 5 Queue Routing Hold Treatment audio file Timeout Queue Call Limit Timeout if empty Escalation queue Escalation callflow after timeout Additional options for Hold (see below) Record all calls in queue Routing Strategy Most Idle Least Calls Handled Least Offered made Round Robin Most Idle Least Calls Handled Least Offered made Round Robin Skill based (Loose) Skill based (Strict) Hold Treatment Media file Media File Announce Position Announce Wait Pause Build your own order Agent Behavior Agent Connect Timeout Force Away on Rejected/Missed Agent Recovery Time Agent Connect Timeout Force Away on Rejected/Missed Agent Recovery Time Allow Recovery Time Extension Allow Unlimited Recovery Time Extensions Member Assignment Drag from System list to queue Separate list for Agents and Managers Members list in drop down drawer Summary page with all members Drag from Member list to queue List previews how many queues member is already assigned to Members list in new window Agents and Managers displayed in the same list Agent Summary bar Total Calls Missed Calls Calls Handled Avg. Handle Time Session Duration Total Calls Missed Calls Calls Handled List of queues page status preview Agents Active Average Wait Calls in Queue Missed Calls Abandoned Calls in dropdown, each agent in box shows Agent away notice Logged in time duration Agents Active Longest Wait Calls in Queue Missed Calls Abandoned Calls Paused / Activate button Agents Ready Agents Busy Agents Away Call Handling performance bar Queue Reporting - Activity Logs N/A Shows all events in queue Search by agent, event, phone # Filter by Activity Sort by single agent or all agents Download .csv or print results Queue Reporting - Member List N/A Name Role Status Handling Session length Time Marked as away Assign Skills Sort hi to lo on any variable Queue Reporting - Calls in queue N/A Review calls in list Admins and Managers can Eavesdrop Whisper Barge Performance Reports Activity Breakdown N/A Filter by agent and/or queue Shows current session Compare multiple Agents or single agent, multiple queues Download .csv or print results Call Center Members Summary Display list of members Add available users as member Display list of members Add available users as member Summary shows member session duration Assigned Queues (# + name) Call recording on / off Skills tags Manage / Edit Skills Use 1 or more rules Assign multiple skill tags per agent Set loose / strict criteria in routing strategy User Interface Configuration in drop down Basic Config Agent Behavior all together Configuration in multi-screens / Steps using a Wizard style setup
  5. Earlier
  6. Emily R

    Call Center Pro is LIVE!

    can't help you there, connect with sales...
  7. Larry France

    Call Center Pro is LIVE!

    GOT IT,. Thank you,. Now we need Pricing.
  8. Emily R

    Call Center Pro is LIVE!

    Yes, on the this page, at the top it gives you the option to download a .pdf. Let me know if it isn't working for you.
  9. Larry France

    Call Center Pro is LIVE!

    Hello Emily, How can we obtain the Product Overview in a PDF,? Thank you Emily, Larry MORE, Do you use ISSUU ? Is this posted in ISSUU? I need to be able to place this info on our site. we can use a PDF, or post it to ISSUU and place a link. Thanks, Larry
  10. Hi all: In case you missed the Business Partner Call and/or our email announcements yesterday, Darren announced that Call Center Pro is officially available for Hosted Clients! YAYYY!!! Contact Sales to get access, and go to our Monster UI Apps page HERE to read up. Scroll down to the Call Center Pro listing and you'll find: Product overview FAQs about what it does and how it compares to Call Center Basic STEP Guide for getting started As always, we love to hear from you about updating, clarifying or enhancing any snippets of our documentation -- please add your comments and questions in the fields at the end and we'll continue to polish it up! emily
  11. Emily R

    Call Recording FAQ

    What is Call Recording? Call recording allow you to establish criteria for what calls you want to record. You can make these settings automatic, and also set a feature code to initiate recording a call once it's connected. For automatic settings, a three level hierarchy gives granular support for which users and which devices you want to ensure are being recorded. You can choose to set permissions for entire accounts, or for specific users and devices – ultimately allowing any level of call recording customization desired. What is required to set up Call Recording? Before you can implement the call recording app, you must establish a storage service where the recordings will be archived. This can be AWS or Google; the setup is enabled through our connector apps. AWS Connector Google Drive Connector Developers can set up direct connections to local servers as well. Refer to our blog here: https://docs.2600hz.com/dev/doc/blog/storage/ How do I set up On-demand (in-Call) call recording? There is a toggle switch in the Call Recording app that enables you to start recording a call once the connection is made using a pre-defined feature code. This can be found here under the Configuration Tab at the bottom of the screen as shown below. NOTES: You must connect your call before entering the code. Once the call has a confirmed connection, you can enter the feature code and begin recording. You must use a new feature code that is not a default setting for your phone system Where can I get more details on how to configure Call Recording as a developer? For more advanced discussion of the Call Recording code structure and implementation, refer to the developer notes here: https://docs.2600hz.com/dev/doc/user_guides/call_recording/#account-user-or-device
  12. Emily R

    Pivot FAQs

    What is Pivot? Pivot enables you to generate real-time KAZOO callflows via a REST API. This means your web application can tell phone calls what to do, during the call! Some examples use cases: Checking an external account balance before allowing a call Routing an incoming call based on custom logic Present menu items and respond to selections based on information in your database How does it work? When you add the Pivot module to your call flow, you provide Pivot with a callback URL to your webserver. From then on, when KAZOO receives a phone call for a Pivot-enabled phone number, KAZOO sends an HTTP request to your webserver asking it for a new callflow. Along with the request, KAZOO passes information about the call, such as the originating number. Your web application will then generate a new callflow, which KAZOO will run. Since your new callflow can itself contain another Pivot, you have the ability to make completely dynamic callflows. What does a request look like? When a call comes in to a configured Pivot number, we'll make a request to your web script with the following information: What does a response look like? When responding to the above request, your script might analyze the Caller ID of the caller and decide to identify the caller automatically and play their account balance, then connect them to customer support. Returned body: What are the variables for setting a Pivot Callflow? The dialog box for editing a callflow in Pivot is shown below: Is there a way to debug my Pivot routine? Yes. in the application there is a tab called Live Debug. It will list all recent calls that trigger a request to your http servier. If you click on "View Details" you can see the code that was both sent and returned.
  13. Click the link below to download a .pdf file 2600Hz-CallCenterPro-Overview_30Dec19.pdf
  14. BilalAbbasi

    [Bigcouch Shard Error]

    I just changed that limits and lets see how it goes.
  15. martin

    KAZOO 4.3 Upgrade Highlights

    Billing Services (and service plans) have received a major overhaul in 4.3. APIs have changed for interacting with services so if any one has built on top of the `service_plans` API, they will need to take note and adjust their code. Cant find updated docs on this
  16. Marie

    KAZOO 4.2 Upgrade Highlights

    How do we go about impersonating a user in Monster UI SmartPBX? REF: System admins can now “impersonate” any user on the system they have access to, so that debugging is easier, from Monster UI.
  17. Emily R

    PBX Connector STEP Guide

    What is the PBX Connector? PBX Connector attaches any PBX system to our SIP Trunks so that you can get rid of old and expensive analog or PRI lines. The App is extremely user-friendly, allowing you to move numbers from one PBX to another in minutes. Using the PBX’s own dial-plan tools, pick which phone you want to ring, which menu you would like the call to go to, and how you would like the phone number to act. Assign, Add or Port Numbers Use spare numbers that you purchased in SmartPBX and assign it in the PBX Connector. You can assign and configure numbers before or after you configure your PBX system. These numbers will be mapped back to the PBX. In real time, it will purchase or port a number and map back to the PBX. Configure your PBX System Simply select which PBX system you are using from the dropdown, and create a name. 2600Hz has preloaded the most popular PBX manufacturers for your ease-of-use. If you do not see your PBX manufacturer, choose Cisco and notify 2600Hz support. Authentication Create a username, password, enter the realm/domain and determine if your PBX is on a static IP address.
  18. What is Operator Console? Operator Console is a VIEW ONLY tool which offers you live call data, allows you to view all current active calls, call durations and call direction (inbound or outbound) in one simple glance. Additionally, it makes it easy to view office activity, such as who is currently on a call or available to take one. Once the Operator Console App has been added to your KAZOO environment, it will populate with the Employees and Devices associated with the account and look like the image above. You can toggle between Employees or Devices then decide to view them All, Available (not on a call) or Busy (on a call). Additionally, you can use the Search tool to quickly find a coworker, no need to know their extension. Once you receive a call, the screen will look similar to the one above, with the left side displaying your Active/Incoming Calls and Parked Calls. Feature Keys: While you cannot interact with the interface of Operator Console, you can use Feature Keys to do things like call forwarding and parking calls, directly from your phone’s keyboard. To learn more about Feature Keys please review the SmartPBX app. Operator Console Definitions This filter displays all devices or employees on the account. This filter shows all employees or devices who are not on an active call. This filter shows all employees or devices who are on an active call. Operator Console has two separate views: Employees and Devices. Employees: This view shows all unique users on your KAZOO account. Devices: This view shows all unique, registered devices on your KAZOO account. Available Call Tile: User – Extension: This line shows the user name, and the user extension in parenthesis. Active Call Tile: User: This line shows the user name and the user’s extension in parenthesis Call Information: This shows both call status, call direction and call duration From: This shows the caller ID or Device Name To: This displays the callee ID or Device Name An INbound call is one that someone else originates to the user and will have the icon above. An OUTbound call originates from the user and will have the icon above. The images below show that you can toggle between Employees/Devices that are All/Available/Busy. We have screenshotted all of the Employee combinations but the same can also be done with Devices. To view all your employees, select Employees and All (above) To view only employees not on an active call select Employees and Available (above) To view only employees on active calls select Employees and Busy (above)
  19. Operator Console Pro offers you live call data, allows you to view all current active calls, durations, and call directions (inbound or outbound), in addition to being an interactive tool. You may view office activity, answer calls, make calls, transfer calls to available users and manually park/retrieve/hold calls. Once the Operator Console Pro App has been added to your KAZOO environment, it will populate with the Employees and Devices associated with the account and look like the image above. You can toggle between Employees or Devices then decide to view them All, Available (not on a call) or Busy (on a call). Additionally, you can use the Search tool to quickly find a coworker, no need to know their extension (for more information refer to the Definitions section below). Placing A Call Operator Console Pro enables you to make calls directly from the UI. Once your device has been registered and associated with your user profile (via SmartPBX), it will populate the “Device to Call With” section automatically. There are a couple of ways to place a call using the Operator Console Pro UI. If you want to call one of your co-workers, and only have one registered device assigned to you, simply click on their name in the UI and press call. If you have multiple registered devices assigned to you, in addition to pressing call, you will be asked which device you’d like to use to place the call. Placing the call will look like this: To place a call to someone outside of your company, press on this icon at the bottom left side of your screen to get to the dialpad. You can either type the number in the Number to Call text box or use the dialpad by pressing. Once you’ve dialed the number, select a Device to Call With and your call will be placed. **Please note, placing a call from a softphone or a Polycom device is a two step process. Our system first calls your phone, which you have to accept as if it were a phone call. Second, once the softphone is answered the number you dialed will be called. Placing A Call On Hold Once you are on an active call, you can place the call on hold. Select and your screen will look like the one below: To resume the call, select again. Transfer A Call Once you are on an active call, you can transfer to another Employee or an outside number. Select and your screen will look like the one below: There are a few ways to complete the transfer: Either enter an extension or phone number by typing it in the text box or use the dialpad, then select Transfer. If you’re transferring a call internally select then click on the Employee or Device you’d like to transfer the call to. Your call will immediately be transferred once you click on the Employee/Device and will leave your Active Call list. Parking A Call You can see how many spots are taken in parking, who is waiting in each individual spot and what number they're in, so you can easily retrieve them. To park an active call, select enter a numerical slot to park the call into and click on Park. It will look like this: Once the call is parked, it will show up in your Parked Calls list like this: Retrieve A Parked Call There are a couple of ways to retrieve a parked call. Select the active parked call, select type the extension of the person who you’d like to retrieve the call, then click on Retrieve. Select the active parked call, select then select the Employee or Device whom you’d like to retrieve the call. The parked call will immediately be sent to the Employee/Device and will leave your Parked Call list. Operator Console Pro Definitions: All devices or employees on the account All employees or devices who are not on an active call All employees or devices who are on an active call Operator Console Pro has two separate views: Employees and Devices Employees: All unique users on your KAZOO account Devices: All unique, registered devices on your KAZOO account Available Call Tile: User – Extension: User name, and the user extension in parenthesis Active Call Tile: User: User name and the user’s extension in parenthesis Call Information: Call status, call direction and call duration From: The caller ID or Device Name To: The callee ID or Device Name An INbound call is one that someone else originates to the user and will have the icon above. An OUTbound call originates from the user and will have the icon above. The images below show that you can toggle between Employees/Devices that are All/Available/Busy. We have screenshotted all of the Employee combinations but the same can also be done with Devices. To view all your employees, select Employees and All (above) To view only employees not on an active call select Employees and Available (above) To view only employees on active calls select Employees and Busy (above) ' Active, Click state Call Tile: Call – Place a quickcall to the Employee or Device selected. Device to Call With – Choose from configured devices assigned to users to place a call. Cancel – Cancels click state (NOTE: This does not end an active call.) My Active/Incoming Calls: Display Area – Call Direction, Caller/Callee ID or Device Name, Call Duration Call Options – Hold, Transfer, Park, Hangup Hold User places the selected call on hold and the call tile color changes Transfer User enters the phone number or extension where they want to transfer the selected call to. Call Parking User enters a slot to park the active call in Parked Calls Retrieval - Enter extension of user to retrieve parked call
  20. Emily R

    Number Manager STEP Guide

    What is Number Manager? he Number Manager App is an essential component of any VoIP service, unifying sourcing, activation and management of DID resources across multiple providers. Purchase and manage a base set of phone numbers in a master account. From there, numbers can be distributed to accounts. When the numbers are no longer needed, they can be reclaimed easily and re-assigned to accounts at any time. A sophisticated port-in tool allows you to port numbers into the system. It pre-validates number portability and splits numbers into appropriate orders as needed. Support for managing CNAM Database Updates, Inbound Caller ID Name lookups and Emergency 911 services are also provided. Assign Spare Numbers and Numbers in Use Provide each user with their unique direct-dial phone and extension number. You can find unassigned numbers within the Interface, or buy or port numbers in. Assign to any user purchased and unused numbers within the Spare Numbers tab. Integrated Caller ID Management Inbound Caller ID Name Lookups (CNAM Dips) is configurable on a per-number basis. CNAM Line Information Database (LIDB) Update Tool Allow users to update the United States LIDB using an intuitive, graphical interface. This sets the Caller ID Name for landline services. To Purchase a Phone Number: Click on the "Spare Numbers Tab" tab of Number Manager, just above the dashboard. Within the "Spare Numbers" dashboard, click on the "Buy" button within the specific account. To purchase a new number, decide whether you would like a local, toll-free, or a vanity number. Search for an available number by city or area code. You can then decide what and how many numbers to purchase. Add one number or multiple and then click "Buy Numbers". The number will be added to the "Spare Numbers" tab, which you can then assign a number to a user. Intuitive Porting The built-in porting wizard guides you through simple and complex ports, including multi-carrier porting. Automatically break complex ports into multiple orders and manage them independently. Automatic Location Routing Number (LRN) lookups separate numbers according to the carrier, helping ensure that ports go smoothly. To Port a Phone Number: Click on the "Spare Numbers Tab" tab of Number Manager, just above the dashboard. Within the "Spare Numbers" dashboard, click on the "Port" button within the specific account. To port a number, click on the "Start New Transfer (port)" button Type in one number or paste multiple numbers and select "Add." After you add the numbers you would like to port, you can new view the numbers to be ported, which will be split according to carrier. You will need to collect the user’s bill to show that they are the rightful owner of the number and download the "Letter of Authorization." Upload the "Phone Bill" and the "Letter of Authorization" signed by your user. Read and agree with the following and select "Next." Select the email address to notify when the transfer is complete, the date you would like number transferred, and complete the order. Add temporary numbers for users in case they would like to have an active line during the porting process. The number will be added to the "Spare Numbers" tab, which you will need to assign a number to the user. Assign Spare Numbers and Numbers in Use Provide each user with their unique direct-dial phone and extension numbers. You can find unassigned numbers within the Interface, or buy or port numbers in. Assign to any user purchased and unused numbers within the Spare Numbers tab. Assign Numbers to a User: Click on the "Spare Numbers Tab" tab of Number Manager, just above the dashboard. Within the "Spare Numbers Tab" tab, click on the Numbers checkbox within for the specific user. Select "Move To." A drop down will appear with a search bar at the top. Select the user you’d like to move the number to. Confirm "Move Number" and you are all set. To Move Numbers Across Accounts: From the Number Manager homepage, click on a number in your current account that you would like to move. Click on the Move To link A Search Bar should appear with a drop down. Click on the Account in the dropdown or enter the Account name. Click on the "Move Number(s)" button In the Number Manager homepage, look for the number you just moved under the account you previously selected. Integrated Caller ID Management Inbound Caller ID Name Lookups (CNAM Dips) is configurable on a per-number basis. CNAM Line Information Database (LIDB) Update Tool Allow users to update the United States LIDB using an intuitive, graphical interface. This sets the Caller ID Name for landline services. To Manage Inbound & Outbound Caller ID: Click on the "Numbers in use" tab in Number Manager, then click on the cog icon and the Caller-ID option will drop down. Click on the Caller-ID option. Type in a name for the Outbound Caller ID and toggle on the Inbound caller ID, then click on "Save Changes". Click "OK" on the confirmation popup. To Manage E911: Click on the "Numbers in use" tab in Number Manager, and then click on the cog icon and the E911 option will drop down. Click on the "E911" option. Fill in the Zip Code and the Street address (line 2 is optional), then click on "ADD". Click "OK" on the confirmation popup.
  21. Emily R

    Migration STEP Guide

    What is the Migration App? The Migration App allows customers to seamlessly transfer your basic callflows to SmartPBX. Using the Migration App, port your existing callflows from your Kazoo account into your new Monster account within SmartPBX. What to expect from this App: This app will allow you migrate your basic callflows from the existing Kazoo UI to SmartPBX in the new Monster UI. Any callflow that you do not wish to move can stay in the Kazoo UI for now, but will be missing some of the new features offered in SmartPBX. Some existing callflows will not be able to migrate to SmartPBX via the App, and will require a one-time manual configuration that is reviewed in the post migration section. Callflows Migrated – Some callflows cannot be added, if you do not see them please assume they cannot migrate to Monster. If you wish to re-establish this advanced functionality, it can be found in the Advanced Callflow App. To begin migration: We highly recommend that you do this account-by account, test it, and do it on off hours. This is a helper tool and the tool cannot migrate over everything. Click into the Migration App. Once in, find on the left a list of current accounts and subaccounts. Select one account or subaccount and then select the "Start Migration" button. Please note: in order to migrate accounts, each subaccount will need to be migrated independently of the parent account one at a time. Each account and sub account will individually need to be migrated. The User Callflow will appear first. Utilize the handy "Migrate Callflow" check box to select or deselect the specific callflows you would like to migrate. Once you have decided what callflows you would like to migrate, select the "Next" button. The ring-group callflow will appear. Select the available callflows you would like to migrate and select the "Next" button. The Fax-boxes callflow will pop up next. Select the available callflows for migration and select the "Next" button. The Main Company Callflow will pop up next. Select the available callflows for migration and select the "Next" button. SmartPBX enables you to set up an office or installation in minutes, improve reliability and functionality, and reduce installation and labor costs. However, if you are using multiple offices, it is recommended that you select "I do not want to set up my Main Company Number now." Callflow on the right is Incoming Call Handling, which you can see in the "Users" tab of SmartPBX. Select what user you want the main company number routed, then below select what voicemail box you would like to use. Routes to a specific user, when in SmartPBX make changes Once you are finished selecting the users, ring groups, fax boxes, and main company callflow a summary of what you have selected will appear. Please review and once you are ready to transfer to Monster, select the "Submit" button. Please note: All features on existing numbers, such as Inbound and Outbound Caller ID or e911, will remain unchanged. IMPORTANT: Once you choose to migrate these over, there is no way to reverse this. After you select "Submit," the migration process will begin, this should take a few minutes. This will allow us to normalize customer experience and normalize our support process to ensure efficient setup and effective response to any issues. Great! You’ve migrated. What’s next? Main number setup The Main Number callflow, including IVRs and holidays, works differently in SmartPBX and needs to be configured manually. This page is an improvement that allows for easy configuration and full control of inbound calls for both you and your customer. Please be sure to access the Main Number Page in SmartPBX to complete you migration setup.
  22. mc_

    Credit api

    By "funny money" I mean when you want to issue a service credit to your customer, say give them $20 for whatever reason, there's no credit card to charge or otherwise. It's just you updating their ledger with some "money". "real money" is when a CC is processed and those funds are added to the account to pay for services.
  23. martin

    Credit api

    can u explain the use case for funny money and real money? I was using kazoo in 2016/17 and am trying to get back up to speed
  24. martin

    DID Number Manager Cluster

    u normally use srv records in your dns to map a single domainname to multiple ip endpoints (your kazoo installs). If u have different zones and one is unreachable your calls and clients will be automaticly mapped to an other zone. If your did provider zallows you to put a domain name as destination u should be fine, if its only an ip address, your provider probably has a fallbasck solution, such as different destination ip addresses as destination. I hope i understood ur question. About srv records: borrowed from https://www.onsip.com/voip-resources/voip-fundamentals/dns-srv-records-sip What are SIP DNS SRV records? Let’s say your name is Al and you work for a company called Acme Corp. Your company has recently signed up for a corporate VoIP phone system and you’re given a SIP address, Al@acme.com. In an ideal world, your friends and colleagues who are also familiar with VoIP know that they can dial Al@acme.com to reach you wherever you have a device registered. How does this work? Dialing by domain names allows you to have a public SIP address that follows you much like your email address would. It doesn’t really matter where you are or what device you use; as long as you’re ‘logged in’ (registered), SIP communications will be redirected to your current location. A Domain Name Server (DNS) SRV record for SIP does the same thing as a mail exchange record for email. When someone calls you at Al@acme.com, the SRV record tells their SIP phone to do so by connecting to the domain belonging to your VoIP phone system (SIP) provider. This does two things for SIP providers and SIP users: 1. Greater stability From the RFC: If for some reason the ‘host’ with the highest priority cannot be reached, the SIP phone or proxy trying to reach the user within the domain will attempt to reach the next host defined within the SRV record. 2. Allows SIP users to get their own domains for their SIP addresses, regardless of the domain of their SIP provider We refer to this as SIP service or SIP hosting, and it’s a feature of an OnSIP account. OnSIP runs several SIP proxy servers, which can handle SIP users in multiple domains just like a mail server handles e-mail for multiple domains. SIP DNS SRV record settings To use OnSIP's SIP hosting, the zone file in the DNS SRV records of the user’s domain (acme.com) needs to point to sip.onsip.com. Calls to the user's domain will then be automatically redirected to an OnSIP SIP proxy. Here is what the DNS SRV record looks like: Service: SIP Protocol: UDP Name: acme.com (your domain name goes here) Priority: Weight: Port: 5060 Target: sip.onsip.com TTL: 1 hour Example DNS SRV record The following is an SRV DNS Lookup of sip.voice.google.com. As you can see below, the query returns 5 hostnames for inbound SIP traffic to that domain. Google Voice UDP Record $ dig _sip._udp.sip.voice.google.com SRV ; <<>> DiG 9.6.0-APPLE-P2 <<>> _sip._udp.sip.voice.google.com SRV ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 8463 ;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 4, ADDITIONAL: 9 ;; QUESTION SECTION: ;_sip._udp.sip.voice.google.com. IN SRV ;; ANSWER SECTION: _sip._udp.sip.voice.google.com. 86400 IN SRV 20 1 5060 alt1.voice-sip.l.google.com. _sip._udp.sip.voice.google.com. 86400 IN SRV 10 1 5060 voice-sip.l.google.com. _sip._udp.sip.voice.google.com. 86400 IN SRV 50 1 5060 alt4.voice-sip.l.google.com. _sip._udp.sip.voice.google.com. 86400 IN SRV 30 1 5060 alt2.voice-sip.l.google.com. _sip._udp.sip.voice.google.com. 86400 IN SRV 40 1 5060 alt3.voice-sip.l.google.com. ;; AUTHORITY SECTION: google.com. 146471 IN NS ns3.google.com. google.com. 146471 IN NS ns2.google.com. google.com. 146471 IN NS ns1.google.com. google.com. 146471 IN NS ns4.google.com. ;; ADDITIONAL SECTION: alt1.voice-sip.l.google.com. 300 IN A 74.125.95.192 voice-sip.l.google.com. 300 IN A 74.125.95.192 alt4.voice-sip.l.google.com. 300 IN A 74.125.95.192 alt2.voice-sip.l.google.com. 300 IN A 74.125.95.192 alt3.voice-sip.l.google.com. 300 IN A 74.125.95.192 ns1.google.com. 342957 IN A 216.239.32.10 ns2.google.com. 342957 IN A 216.239.34.10 ns3.google.com. 319271 IN A 216.239.36.10 ns4.google.com. 342957 IN A 216.239.38.10 ;; Query time: 18 msec ;; SERVER: 207.172.3.8#53(207.172.3.8) ;; WHEN: Fri Mar 11 18:01:49 2011 ;; MSG SIZE rcvd: 494
  25. 2600HZ STEP GUIDE – BLACKLIST SETUP Within the Call Flows App, you will find the Blacklist set up. The Blacklist is used to block calls from a particular number. 1. Click into the Advanced Callflows App and select Blacklist 2. Once in the Blacklist submenu, click to add a number you’d like to block. 3. In the following screen, you will add a Name (for reference), and add the number. You can also block all Anonymous calls by switching the “Block Anonymous” to On. 4. Remember to go into the Account Setting block of Advanced Callflows to activate the list. To “activate” the blacklist, go to the Account Settings block and move the blacklisted item from Available to Selected.
  26. Click the link below to download a .pdf file 2600Hz-Callthru-Overview_18Nov19.pdf
  27. Field Engineer responsibilities typically include handling maintaining, monitoring, installing and providing support for network hardware, software and communication links. They must ensure the stability of in-house voice, data, and networks. Field Engineering includes proposing offer technical and engineering solutions for communication-based subjects such as wireless telephony services, radio and satellite communications, internet and broadband technologies.

  28. To download a .pdf, click on the link below: 2600Hz-Commio-Overview_12Nov19.pdf
  29. mc_

    [Bigcouch Shard Error]

    Could be a ulimit issue? Check those settings, make sure you have enough file descriptors...
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