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Overview

The SmartPBX app combines the most common PBX functionality with a beautiful user interface and an intuitive experience.

An advanced set of features such as individual fax-to-email boxes, call forwarding and hot desking are easy to understand and utilize.

A simple dashboard provides a quick but comprehensive overview of system configuration and status. Within this dashboard, you may review total users and devices, assign conference bridges and phone numbers.

You can create customized greetings and call routes to give businesses that professional touch, and in addition set functionality with a beautiful user interface and an intuitive experience.

You can set up a main business phone number and utilize the pre-built Virtual Receptionist to handle inbound calls.

While any SIP device can be used, you can provision Yealink, Polycom and Cisco devices in minutes with our built-in auto-provisioning system. Devices can be provisioned remotely, you'll just need your MAC and IP address, then plug in and reset the device.

Features

Any Type of Device

Utilize multiple types of devices, and provide single users with multiple devices. SIP devices, smart phones, landlines, soft phones and analog ATAs are all supported. Even fax machines.

Faxes, Faxes, Everywhere!

Everyone gets a fax mailbox. You can have faxes delivered to your personal fax number. Faxes are delivered conveniently to your email box.

Easy Call Logs

You never need to struggle to find a number again. More importantly, you can diagnose call delivery problems with ease. Every call is tracked, and every device that rings or is attempted is shown. Your call problems can also be reported with a single click.

Personal Inbound Phone Numbers

You can provide each user with their own direct-dial phone number, in addition to their extension number. Multiple extensions and phone numbers are allowed, too.

Personal Conference Rooms

Every user can have their own conference bridge and unique pin. This avoids users scheduling conference “rooms”. Use the conference whenever you like – it’s always available. No scheduling required.

Technical Specifications

Device Support

  • SIP Device Support
  • Cell Phone/Landline Forwarding
  • Smartphone Integration
  • 2600Hz Mobile Integration
  • Soft Phone Support
  • Fax ATA Support
  • Analog ATA Support
  • Device Inventory Management

Audio Codec Support

  • G729
  • G711a/G711u
  • GSM
  • G722/G722.1 @ 16khz/32kHz (HD)
  • Siren @48kHz/64kHz (HD+)
  • OPUS
  • Speex @16khz/32khz

Video Codec Support*

  • H261
  • H263
  • H264
  • VP8
  • * No transcoding

Caller ID Support

  • Internal Caller ID
  • External Caller ID
  • Emergency 911 Caller ID (per station)

Hold Music

  • Customizable hold music (.mp3 or .wav)
  • Customizable on a per-user basis

Voicemail

  • Individual voicemail boxes per user
  • Voicemail to Email Notifications
  • Personalized Voicemail Name, Greeting

Dial Restrictions

  • Examples:
  • Toll-free
  • Caribbean/Virgin Islands
  • International

Audio Encryption

  • ZRTP
  • SRTP

Conference Services

  • Per-user private conference rooms
  • Main conference number

Virtual Receptionist

  • Main number configurable by time period
  • Open, Closed, Lunch Hour Periods
  • Vacation Holiday Routing
  • Configurable Callflows per Time Period
  • Route to Main Menu
  • Route to Group, go to Menu on no answer
  • Route to Group, then voicemail
  • Graphical Menu Configuration Tool

Call Logs

  • Intuitive Call Log Tool
  • Shows per-call history
  • Includes success/fail code of each call
  • Includes result for each individual phone
  • Tracks call transfers throughout call

User Features

  • Caller-ID Number, Call Forwarding, Call Recording, Hot Desking, Voicemails, Faxbox, Conference Bridge, Find me/Follow me, Music-on-Hold

Fax Services

  • Individual inbound fax mailboxes, per user
  • Faxes delivered as emails w/attachments
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