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Matthew St Cin

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Posts posted by Matthew St Cin

  1. So this is something that to me is very simple but is not working with our phones in 2600hz. I have multiple clients who want the simple ability to have a key that they can press that just goes straight to a voicemail box. The phones range anywhere from t27ps to t48gs. So like most clients they have a single general voicemail box used for afterhours or whatever and they want everyone to have a key programmed on their phone that they can just press and get to that voicemail. So I go to the auto-provisioner, pick the programmable key select the function as "Voice Mail", set the value as the voice mail box, 105 in this case, and label it as desired. Reboot the phone, I see the config has taken, try it out and I get a message that says "Your call cannot be completed as dialed". So then I program it as a speed dial using these two series *97,,105 and *98,,105 and get the same message. Try just 105 and get the error that it can't be completed as dialed. I have set things up like this before but nothing in 2600hz seems to be allowing you to dial straight into a mailbox that is not your own. Am I missing something, this just seems like a straight forward feature? All we want to do is have a programmable key that goes straight to a voicemail box, not their own, and asks for a PIN. 
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