[Call recording for an individual user]

Kazoo 4.1.61

I've got call recording working at the account level:

/v2/accounts/aabb
PATCH

{ "data": { "call_recording": { "account": { "any": { "any": { "enabled": true } } } } } }

 

But if I turn off call recording at the account level and set it at the user level the call for that user isn't recorded:

v2/accounts/aabb/users/ccdd

PATCH

{ "data": { "call_recording": { "any": { "any": { "enabled": true } } } } }

In the logs I see no kzc_recording entry.

Am I doing something wrong?

[Call recording per channel]

Just following up on my original request: "Somewhere I thought I read that is now possible to record each leg of a call separately"

When a call is recorded it stores it as a single stereo file with inbound audio on one channel and outbound audio on the other. So it's easy to split the file into two mono files and then run each through a speech recognition and sentiment analysis algorithm.

Thanks 2600hz!

[Mobile App VoIP/WebRTC]

One approach is to skin Linphone. There are two separate code bases for iOS and Android.

Another is to wrap sip.js in Cordova. We're taking this approach.

[Does setting DND local on a device change the presence status?]

We wrote some code so that if DND or CFWD is changed server-side presence state is updated (either by feature codes or API). But when I look in Master it's not there so I'll have to check what happened and get back to you.

[How to use a special carrier for an account?]

Create a set of account resources:

https://docs.2600hz.com/dev/applications/crossbar/doc/resources/

Then point no_match callflow at the account resources. Something like

{
    "data": {
        "numbers": [
            "no_match"
        ],
        "flow": {
            "data": {
                "hunt_account_id": "b20cc94c158666e83c546c0d75103f19"
            },
            "module": "resources",
            "children": {}
        },

Apologies for brevity.

[Guide: Homer & CaptAgent for Kazoo Installation]

@Anthony Manzella Thanks for this. Helped me!

[ACD queues]

4 hours ago, Lance said:

Good morning,

Do you have a replacement for acdc? does acdc still work? We would like to use Kazoo for our call center but I don't see this available. 

While your playing with ACDC an upvote of this would be appreciated:

https://github.com/2600hz/kazoo/pull/3948

[Cisco 504 features]

22 hours ago, Jack Noe said:

Hi.

I have a simple questions regarding provisining cisco 504

 

1- How can i set a different ring tone for incoming call via external and internal.

So the customer wants 1 ring tone for internal dialing extensions and another for incoming calls from outside.

 

 

Callflows > Devices > Select Device > Advanced > Options

Internal Ringtones

External Ringtones

Enter one of:

• Classic-1 to Classic-4
• Office
• Simple-1 to Simple-5
• Pulse

[Call recording per channel]

My hero! Thanks.

[Call recording per channel]

Somewhere I thought I read that is now possible to record each leg of a call separately but I can't remember where I read that or figure out how to do it. Any clues appreciated.

On a related question, is it possible to stream call audio in real time to another destination (i.e. in addition to the SIP end-points). I'm thinking of live transcription as a possible use case.

[Salesforce Click to dial in and out]

This WebRTC-based softphone is embedded in a SalesForce Classic and provides click to call (using either the browser-based softphone or click to call), inbound call pop and call logging on inbound or outbound calls, linking to Contacts, Contracts, Cases and Opportunities. Watch the video for what it can do. 

Contact me off-list if you're interested in hooking it up to your install.