Let's say there's a big conference call at 3 pm. There's 12/15 users already in the call but the 3 remaining have not joined yet. One of the user already in the conference call decides to call the remaining 3 people and advise them to join conference call. When making this call, the other 11 users can hear the HOLD music playing.
We'd like to avoid having people in a conference call hear hold music.
Hi all,
Is it possible to have no music playing while on HOLD, but music to be played while a call is on PARK? None of the options available from the Advance Call Flow seem to work for what I'm trying to accomplish.