Elyat197

It appears the root cause was a network traffic issue as the calls came back north across the border, we've got both lines placing and receiving calls again. Thanks again for your help looking into this

Woah, the real Dan Harmon? Big Laserfart fan

Thanks for the help mc_ The hangup cause always looks the same. There's two lines, the first one shows from my number to theirs with a duration of 13 seconds and the hangup cause is "normal clearing" The second line shows from my number to their user name (I think, it's user_A9rrcb98Qm), the extension name and then a phone icon and their actual extension of 365. That shows a duration of 5 seconds and the hangup cause is "recovery on timer expire) When I read this earlier I was wondering if the hangup cause had anything to do with the issue or not since I just terminated the call rather than leave a message. I can always pull up the technical details associated with each line if there's something in there you think I should poke around for.

New to Kazoo so please excuse me if I'm speaking jibberish here. As far as I'm aware lines at all of our locations work great with two exceptions. Two lines in the same office are able to make outbound calls but inbound will ring once (they hear nothing) and then go to voicemail. When I view the SmartPBX app I can see the calls making to those numbers and their associated logs. Is there information within those logs which may help explain what's going on? Unfortunately I'm about 1000 miles away from the phones themselves but I'm assured DND is not enabled. As stated above if an employee picks up either of those lines and dials me everything works great. Oh I should add that until yesterday they were not working at all (I believe that was the case for about a week). The devices showed as red and were unregistered so they were removed and re-added which got them to where they are now.

I'm Ely, helpdesk at 197 Technology in Utah I've got some experience with IP Office but I'm new to the Kazoo environment so I'm here to learn and ask questions