Episode 28: Why Brand Loyalty is Key to Success

with Alisa Bartash and Clint Mohs, Free UC w/ 2600Hz Hosts and 2600Hz Marketing Team 

In this episode, 2600Hz's Alisa Bartash and Clint Mohs talk about customer churn and what you can do to help reduce it—or better yet—prevent it all together. We’ll share ways you can increase brand loyalty so your customers never think twice about jumping ship and going to a competitor, even if they’re presented with a really great deal.

   Episode 27: Equity in the Hybrid Workplace

with Alisa Bartash and Clint Mohs, Free UC w/ 2600Hz Hosts and 2600Hz Marketing Team 

In this episode, 2600Hz's Alisa Bartash and Clint Mohs tackle a topic that’s front of mind for many folks across nearly all industries--the hybrid workplace. While there are myriad things to be considered for the hybrid office to be successful, this episode focuses on the importance of equity when part of the workforce is working from home while the other is in office. If 2020 was all about WFH, 2021 is shaping up to be the year of RTO and the hybrid workforce. We also have a blog series on this topic! Check out part one, Hybrid Work Best Practices — Investing in Tech here.

   Episode 26: Why We're Running Out of Phone Numbers

with Alisa Bartash and Clint Mohs, Free UC w/ 2600Hz Hosts and 2600Hz Marketing Team 

In this episode, 2600Hz's Alisa Bartash and Clint Mohs talk about phone numbers and why we're running out of them. We'll give you a hint: it has to do with...technology! There are many everyday devices that use phone numbers and tons of creative ways businesses are utilizing phone numbers that you would never know about! Clint and Alisa discuss some of the lesser known and newer examples in this informative episode. As mentioned in the discussion, Clint wrote a blog with additional examples that you can read here.

   Episode 25: Creating a Profitable Pricing Strategy

with Alisa Bartash and Clint Mohs, Free UC w/ 2600Hz Hosts and 2600Hz Marketing Team 

In this episode, 2600Hz's Alisa Bartash and Clint Mohs talk all about pricing and packaging - why having a compelling pricing strategy is so important, the key factors to consider when creating or updating your pricing strategy, best practices for choosing a pricing strategy, and more. Whether you're creating a pricing strategy for the first time or if you're looking to revamp your existing strategy, this podcast has the information you need to create a profitable strategy. As mentioned in the discussion, Clint created a PDF resource all about pricing and packaging. You can download it here.

   Episode 24: A Look Ahead

with Alisa Bartash, Free UC w/ 2600Hz Host and 2600Hz Head of Marketing

Happy New Year everyone! We are excited for 2021 and look forward to bringing you exciting new episodes with a twist...we want to keep the podcast fresh so we're switching things up a bit this year. This short and sweet episode gives you a sneak peek of what we're planning in 2021, how we're making the podcast even better, and topics to look forward to.

   Episode 23: All About the 2600Hz Community

with Emily Ransford, 2600Hz Community Manager

Join 2600Hz Head of Marketing Alisa Bartash and Emily Ransford, 2600Hz's Community Manager, for a conversation about the online Community that 2600Hz has built over the past 10 years. In this episode, Alisa and Emily discuss how Emily is deep in the middle of transforming it into an even more robust resource, providing new ways for members to share questions, tips, and user successes, as well as what members can look forward to in 2021. Emily also talks about various ways you can get involved in the Community, whether you're a Telecom newbie or an industry veteran. Learn more about the 2600Hz Community and join it today at forums.2600hz.com.   

   Episode 22: The Many Benefits of Streamlining Billing Operations

with JK Chelladurai, Founder & CEO of OneBill

Join 2600Hz Head of Marketing Alisa Bartash and JK Chelladurai, Founder and CEO of OneBill, a leading Billing & Revenue Management platform provider, for a conversation about how you can enhance your customer's experience by streamlining your billing operations and revenue management. In this episode, Alisa and JK discuss how utilizing a billing and revenue management platform can help UCaaS providers grow their businesses and the benefits of choosing a cloud-based platform rather than one on-prem. JK also gives listeners advice on what to look for in a billing and revenue management platform to help them find the best solution for their business. Learn more about OneBill at onebillsoftware.com.   

   Episode 21: Six Months Later — How Coronavirus Has Changed Telecom

with Cristantos Hajibrahim & Dave Gilbert

Join 2600Hz Head of Marketing, Alisa Bartash, UC Pioneer & Chief Cloud Evangelist of the Cloud Communications Alliance, Dave Gilbert, and Chief Product Evangelist of Prodoscore, Crisantos Hajibrahim, as they chat about the impact COVID-19 has had on the world, and specifically the world of Telecom. They discuss new technology that has emerged to help remote workers as well as a number of areas that need to be addressed moving forward. This is a follow up to episode 18, Remote Work in the Era of Coronavirus.   

   Episode 20: How Call Analytics Can Transform Your Business

with Jimmy Lim and Yasmin Gray

Join 2600Hz Head of Marketing Alisa Bartash for a timely conversation about call analytics with two members of the Xarios Technologies team — Jimmy Lim, Vice President of Cloud Product, and Yasmin Gray, Product Marketing Manager. In this episode, they discuss why call analytics are so important (even though they are often overlooked), how call analytics can be leveraged to help improve the customer experience, and some of the really innovative call center technology Xarios has brought to market. To keep the conversation going and to take advantage of a free trial of Dimensions on your KAZOO installation, email Jimmy at Jimmy.Lim@Xarios.com.

   Episode 19: Reprioritizing Roadmaps & Business Agility

with Patrick Sullivan

Join 2600Hz Head of Marketing Alisa Bartash and 2600Hz COO & Co-Founder Patrick Sullivan for a conversation about the importance of business agility and the role it plays in 2600Hz's commitment to enabling remote work. In this episode, Patrick and Alisa discuss how 2600Hz reprioritized their roadmap in response to rapidly changing customer needs and a massive increase in remote work due to the COVID-19 coronavirus pandemic. They also discuss how 2600Hz was able to bring new products that enable WFH to market in about a month and what businesses can do to successfully respond to their customers' needs during unprecedented events such as a pandemic.

  Episode 17: The Dynamic Shift to CCaaS with Jon Arnold

with Jon Arnold, J Arnold & Associates

Join 2600Hz Head of Marketing Alisa Bartash and Jon Arnold, Principal of J Arnold & Associates, for a conversation about CCaaS.  In this episode, Jon and Alisa discuss the dynamic market shift toward CCaaS, why CCaaS is gaining popularity, and the outlook for CCaaS in 2020 and beyond. As mentioned in the podcast, check out Jon's recently published article, "Is the Balance of Power Shifting from UCaaS to CCaaS?" for more on this topic.

  Episode 16: Making the transition from Channel Partner to Reseller

with Ed Watson

Join 2600Hz Strategic Marketing Manager Alisa Bartash and 2600Hz Account Executive Ed Watson for a conversation about how agents, channel partners, VARs, MSPs, etc. are growing their businesses in 2020 by becoming VoIP resellers. Ed and Alisa talk about how Ed has helped many businesses navigate this transition and offers best practices for those looking to make the change this year. Interested in learning more? Email sales@2600hz.com

  Episode 15: Omni Channel for Enhanced Business Communication

with Mark Diaz of Vinix

Join 2600Hz Strategic Marketing Manager Alisa Bartash and Mark Diaz, CEO of Vinix, for a conversation about the future of communication and technology. In this episode, Alisa and Mark discuss how Mark takes a forward-thinking approach to his business and how Vinix's Omni Channel platform, Vinix Blast, is enhancing business communications. Mark also gives listeners advice on how to reduce attrition and keep customers long term.

  Episode 14: All About Redundancy

with James Aimonetti

Join 2600Hz Strategic Marketing Manager Alisa Bartash and James Aimonetti, Solutions Architect for 2600Hz for a conversation about redundancy. In this episode, James and Alisa discuss the different redundancy setups, key differences between them, and what it takes to have true geo-redundancy. James also gives listeners insight into 2600Hz's redundancy setup and the advantages it provides to partners.

  Episode 13: Leveraging Data to Increase Business Connectivity

with Asim Bhegani

Join 2600Hz Strategic Marketing Manager Alisa Bartash and Asim Bhegani, National Account Manager of Solutions Provider Accounts, for T-Mobile for a conversation about how you can leverage data to increase your customers’ connectivity and mobility. In this episode, Asim and Alisa discuss how utilizing data for failover is low-hanging fruit, some of the biggest trends you need to know about when it comes to data and mobility right now, and where the industry is headed in terms of the future of mobility and the role that 5G plays in it.